Toyota of Alvin

Buy a new Tuudra I stopped by this dealership, (if that's what you want to call this place) to inquire about a 2017 or 2018 Tundra. I was met by a sales man by the nam I stopped by this dealership, (if that's what you want to call this place) to inquire about a 2017 or 2018 Tundra. I was met by a sales man by the name of JOHN. What a joke. I clearly explained in English that I want a 2017 or 2018 Tundra with leather. It was raining and this guy didn't want to get wet! He found a car and we jumped in. We flew around the parking lot. He would jump out look at a truck jump back in and fly around a little more. We ended up right back where we started looking at a vehicle with a LIFT for $72,000, MSRP was 52,000. This so called sales man walked away from me for a total of four times! I wouldn't buy a vehicle from TOYOTA OF ALVIN if it was the last dealership on the face of the planet. I wouldn't give this joke of a dealership one star! However I had to in order to submit this review. Poor, poor, very POOR!! Good luck JOKER! John Little More

Do not buy from Frank Oloh They had a 2011 4Runner on their website for $24k so I made an appointment for a test drive. Some lady called to confirm the appointment and said the They had a 2011 4Runner on their website for $24k so I made an appointment for a test drive. Some lady called to confirm the appointment and said the vehicle was AVAILABLE. So my mother and I get over there to test drive a car they said was available and Frank Oloh informed us that they didn't have it anymore because it got flooded. So he tried to get me to buy another 4Runner which didn't have a sunroof. I told him I had to have a sunroof so he said they could add one. Um, no thanks. Then he proceeded to attempt to sell me a 2014 for $10k more which I repeatedly told him I wasn't willing to pay that much. My mom told him to come down on price and all he had to say was it was already reduced. Then as we were leaving we took a look at the 2014 and the leather on the drivers seat had creases in it and the console was horribly scratched up. Definitely not worth $34k. Frank is the definition of a sleazy salesman and I wouldn't set foot back in this crap shack if it was the last dealership left in Texas. I have difficulty even giving it 1 star. I lost my current vehicle in Harvey and they are 100% unsympathetic and unwilling to work with people on pricing. If a car isn't available, perhaps don't have it on your website. More

Bait and switch!!! I was given a price quote on 2017 4Runner TRD Pro for 42,430 by their online sales manager. I came in intending to buy the vehicle but they said they I was given a price quote on 2017 4Runner TRD Pro for 42,430 by their online sales manager. I came in intending to buy the vehicle but they said they would NOT honor that price and tried to sell it to me for nearly 20k more. I drove an hour to get to buy a car but came to a dealership that lacks integrity. The worst car buying experience I have had. More

Surprise, surprise O.K. Overall, kinda the run of the mill dealership experience. Except for the F&I guy. Chris Tinsley. Really cool dude. Found a truck online, d O.K. Overall, kinda the run of the mill dealership experience. Except for the F&I guy. Chris Tinsley. Really cool dude. Found a truck online, drove 3 hours from Austin, started great, went south, then ended fabulous. First, the cons: Dealt with Frank Oloh. Nice guy. Hard to understand. He did tell me a FLAT OUT LIE. Basically, I was underwater on my Camaro. Toyota of Alvin would NOT beat Carmax's offer to buy my Camaro. They basically said, "Take it to Carmax." Which I did. Strike 1. I said, "I'm under water on that Camaro; will my finance company take a credit card to make up the difference?" "Of course," said Frank. Money is money. Your finance company will take any payment they can get." So, I bring my car to Carmax. Remember, I'm underwater. They take the appraisal that was done. SUre, we'll buy your car, they said. But you have to make up the difference with a debit card. What????? I just bought a car contingent on my using credit to make up the difference. Anyway, no finance company, anywhere will allow you to make up the difference between what you owe and what the car's worth with a credit card. No one. I was lied to. And bought a truck based on that lie. Strike 2. I got a really crap terms. Strike 3. But I really wanted the truck, drove three hours to get it, and agreed to the terms. I get it. I am an adult. Shame on me. Pros: Then, as I'm waiting to sign the paperwork with the F&I guy, he walks up, out of nowhere, and says, I really got you a fantastic deal. Lowered your interest rate, lowered your payments, and now you can afford gap and a 2 year warranty. The F&I guy basically fixed everything. So, in a nutshell, yes, get a car from this dealer, watch what they say, make phone calls to friends and do your research regarding what you are promised, and get the right F&I person. Common sense. But stop negotiation to check on claims made by salesmen. Use your phone, call a bank, whatever you have to do. More

Worst experience of buying a vehicle in my 57 years of life. Lied to by sales, lied to by finance, lied to by customer satisfaction manager that actually turned his back and walked away from us....without any re Lied to by sales, lied to by finance, lied to by customer satisfaction manager that actually turned his back and walked away from us....without any resolve after agreeing to right their wrong - I took the day off to drove across Houston and sign the revised contract, arrived there and was told that he never said that .....liars, liars, liars = ****Beware of the young and old unprofessional personnel More

Bait & Switch!!! As I am reading many reviews, we were victim to Toyota of Alvin. Was looking at a pre-owned vehicle they claimed was in their lot. Timing wasn't goo As I am reading many reviews, we were victim to Toyota of Alvin. Was looking at a pre-owned vehicle they claimed was in their lot. Timing wasn't good, but they called everyday 2times a day for a week. So we found time in our schedule (i.e. took the day off work) to make the 1.5 hour drive (one way) over there. We talked to the manger and sales person 3 times to confirm the vehicle was there, even 1 hour before we got there. They assured us it was. Got to the dealership and of course the sales lady we dealt with was busy in a "meeting". Then they took down information as to what criteria we were looking for in a vehicle. The new sales person came back to tell us the vehicle we were looking at was sold, but they had other vehicles for us to look at. No Thank You! No apologies or concern for the trouble they caused. Dishonest people giving car salesmen a bad name. Just be honest with your customers or shall I say could have been customers. More

Beware of Bait and Switch After trying to independently call to confirm the internet price of a Tacoma online with both Michelle Farrey and Frank Oloh by phone before visiting After trying to independently call to confirm the internet price of a Tacoma online with both Michelle Farrey and Frank Oloh by phone before visiting the dealership, I was told that the internet price was correct and that I should come to the dealership. My wife asked Frank repeatedly if he was sure as were coming from afar; he said yes. At the dealership they added $8000 to the price of the truck that was previously discussed. After pointing this out, Frank angrily goes to the back to supposedly talk to his manager. He comes out say the manager still wants $4000 dollars above internet price and that I could "take it or leave it". Asking him about why he was dishonest led him to tell me that "this is America" and I was "aware of the product". I would have been fine if they were honest from the start or at least apologized, rather than lie and be rude. More

Stay away, please This is by far the worst car buying ever. This place did not honor promises and is a disaster at customer service. Do yourself a favor and avoid thi This is by far the worst car buying ever. This place did not honor promises and is a disaster at customer service. Do yourself a favor and avoid this place, but if you insist on buying a car there, be aware of the so-called Apex GPS and do not take for granted what they tell you. Ask for the Apex price (it is not free) and get it in writing. Also, check the math before you sign any paper. They put in front of me a contract that had $1,100 more than the correct amount. Thankfully, I asked for the backup numbers and caught their “mistake”. The car was a demo with almost 10,000 miles due for oil change. (Yes, they were selling a new car due up for service.) Mr. Oloh, the salesman, told me to come back the next day for service at any time, no appointment needed. Mr. Oloh said it would take 45 minutes, but I drove out of the dealer 3+ hours later. As an excuse, service said the car had to be detailed, but I still had to spend time myself cleaning goo out the windows when I got home. I don't have a problem if it takes 3 hours, but they should have told me that rather than keep telling me the car "will be here shortly". May be telling me I needed an appointment would have been the correct thing to do. Later, staff became non-responsive to my calls and emails when trying to resolve the issue with ApexGPS. I had more bad experiences, in particular with the finance manager and the lack of respect with my time, that I am not writing here for the sake of brevity. Last, I never got the Toyota survey about my experience with this place. Dealer is to send the customers' contact information, and they knew I was upset. I let the readers draw their conclusions why I didn’t get the survey. More

Cesar I know I was a huge pain in the rear end for these guys. But they have no idea how much they just helped a military family. I couldn't thank you guys I know I was a huge pain in the rear end for these guys. But they have no idea how much they just helped a military family. I couldn't thank you guys enough for helping me on my dumb decision. But god bless you guys. Thank you for helping our growing family! More

Needs some communication skills I would never buy another car from here again. I bought a 4runner about a month ago and they promised to fix some scratches on the front. Well I have I would never buy another car from here again. I bought a 4runner about a month ago and they promised to fix some scratches on the front. Well I have taken it into the service department only to have them keep my car and not fix it twice! Have to take it a third time! Oh and also didn't mention that they keep telling me I haven't signed all my finance paperwork but on the multiple occasions I've been I've been in they nobody can materialize this paperwork for me?!?!? I want to know who actually does work around there because everyone I've encountered doesn't seem to know how to do their job. Worst car buying experience ever! More