Toyota of Alvin

Don't waste your time Sale speople are arrogant and dishonest. Communication is horrible. I think Casey is on the poster of Bad Used Car sales. Tell you any lie just to mak Sale speople are arrogant and dishonest. Communication is horrible. I think Casey is on the poster of Bad Used Car sales. Tell you any lie just to make a sale. More

Do Not Recommend! Horrible customer Service! Rude, condecending, arrogant Sales Manager! We came in pre approved and ready to buy...within 5 minutes with "Casey" we wer Horrible customer Service! Rude, condecending, arrogant Sales Manager! We came in pre approved and ready to buy...within 5 minutes with "Casey" we were done! More

DO NOT EVER PURCHASE FROM HERE! Purchased a vehicle from here in February along with an extended warranty. The vehicle began to have issues with the head lights so we returned the ve Purchased a vehicle from here in February along with an extended warranty. The vehicle began to have issues with the head lights so we returned the vehicle to them for repairs. Well come to find out the vehicle we purchased has after market head lights and they are not covered under the extended warranty. This was not disclosed at the time of the purchase and quite frankly had I of known at this time I would have requested that anything aftermarket be returned to factory spec so the extended warranty would be honored for malfunctions. You would think that reputable dealer would not hesitate to spend a measly $300 to make this issue right to retain business and grow the business through referrals. Unfortunately Toyota of Alvin is not one of those dealers. I will be picking up my vehicle and taking it to Ron Carter to do the repairs. Toyota of Alvin will not see another dime from me. Shelby in customer relations is a joke and so is Jimmy Smith in there service department. I contacted the General Manager and of course went to voice mail. More

Sleezy salesmen They got my husband and i to not leave by saying they could get the truck we looked at for 19000 and 400/month. They actually offered us 26,000 at 475 They got my husband and i to not leave by saying they could get the truck we looked at for 19000 and 400/month. They actually offered us 26,000 at 475/month. Then when we said, no thanks, the salesman proceeded to tell me that I needed to get work because my job of being a stay at home mom doesnt bring income into our household. Then the manager came, apologized, and said the best he could do was 26,000 and 700/month. Waste of time. More

RUDE no customer service. After i decided not to purchase a car that they tried to stick me with. they became rude and i mean they because i had a number of different sales per After i decided not to purchase a car that they tried to stick me with. they became rude and i mean they because i had a number of different sales personals. it started with frank and ended with who know's. frank embarrassed me in my face telling another sales person for me to go. that i needed to get out. just because i didn't purchase the car they wanted to sell me. More

Poor customer service horrible experience The dealer tricked.me to drive all the way to show room telling im qualified for early termination of lease program which is 6 months away. I confirm The dealer tricked.me to drive all the way to show room telling im qualified for early termination of lease program which is 6 months away. I confirmed with them multiple times I dont have to pay a penalty. At the end he said I have to pay 5k as penalty as trade in value. Upon asking why they lied to me and wasted my time and money , the sales rep rudely says do you want gas. For me that was a insult, i brought 5 Toyota cars in last 20 years. No more a Toyota loyal customer. Upon complaining to manager he even was not apologetic since he is saying it was a compensation offering of gas by sakes person. I documented this with Toyota customer service. More

APEX GPS not cancellable. Beware of this dealership! Final price agreed to did not include APEX GPS Tracking system. Item costing almost $2,000 was added to negotiated price. A Beware of this dealership! Final price agreed to did not include APEX GPS Tracking system. Item costing almost $2,000 was added to negotiated price. As vehicle was purchased free and clear I was unable to get refund for cancelling item 5 days after purchase. Dealer added line item after price negotiated and assured me I could cancel GPS after 30 days. I am in the process of suing Toyota of Alvin for deceptive trade practice and I'm betting I am not the only victim of this ruse. As they have no financial interest in this vehicle, why should Anyone pay for unwanted device (GPS)? More

Jeremy Smith. Top notch, 5 star, trustworthy. Traits not normally found in car salesmen. I would recommend him to anyone. Thank you so much Jeremy! Top notch, 5 star, trustworthy. Traits not normally found in car salesmen. I would recommend him to anyone. Thank you so much Jeremy! More

Rude and Invasive Bickered with stupid and rude salesman on the phone. When I told him I didn't feel like leaving my number he told me he already had it and read it bac Bickered with stupid and rude salesman on the phone. When I told him I didn't feel like leaving my number he told me he already had it and read it back to me. He then told me he was being helpful by taking it down when I asked him not to. I asked to speak with the manager who told me that this guy was one of their best. I have no idea how this branch stays open. Didn't get the guys name, sorry if it wasn't you Bart. More

Cheating on the price We went looking for a vehicle and really liked a 2017 Highlander which the salesman told us would have good discounts as a left over. At that time the We went looking for a vehicle and really liked a 2017 Highlander which the salesman told us would have good discounts as a left over. At that time the sticker price was $49K and when we went back later wither our vehicle we wanted to trade they had a new sticker on it for $51K. They low balled us on the trade in price and the had lots of math errors so the price was always higher than what it should have been. The sales manager, Frank, was very rude, patronizing and hates anybody who can see through his crap. Wouldn’t recommend this dealership to an enemy! More