Toyota of Alvin

Happy New Tundra Owner This is our 4th vehicle bought at Toyota of Alvin. This experience by far surpassed all others, which were pretty good as well. We got exactly what This is our 4th vehicle bought at Toyota of Alvin. This experience by far surpassed all others, which were pretty good as well. We got exactly what we were promised. I told the salesman "Huggie" up front I didnt' want any smoke screens, I wanted it given to me straight, no blowing smoke because I knew it was going to be a tough deal and that's exactly what we got.......honesty and hard work!!! He not only helped our car deal go smoothly, he was also very entertaining through out our visit. Everyone was extremely helpful, right down to the receptionist charging our cell phones because we forgot our chargers. Brenden our finance guy (usually, finance guys are the bad guy) was awesome, he was quick and efficient and didn't try to change our deal once we got back to his office, as sometimes happens at other places. Stephen, the customer relations guy was great as well. He listend to me complain because the Veteran Parking signs were not cemented outside (because they should have front row parking all the time) and has since been working on getting that done. He really wanted to insure that our car buying experience was a pleasure and we were 100% happy when we left, which we were. We are so in love with our new truck. Thank you Toyota of Alvin!! You guys ROCK!! More

Customer Service at its finest.!! This is the place you need to be if you’re looking to purchase a car (new or used). The customer service team is wonderful. They made me feel like I w This is the place you need to be if you’re looking to purchase a car (new or used). The customer service team is wonderful. They made me feel like I was a part of the family. Everywhere I’ve been I felt like there wasn’t any hope until I got to Toyota of Alvin. This was my first time purchasing a car & they made it joyful & stress free. I can honestly say I’m satisfied with my 2012 Ford Fusion.! Tony, Brenden & Stephen made that possible, I can’t thank them enough. They never pressured or made me feel railroaded when it came to the whole process. They made sure I understood everything and was VERY patient with me as well. Once again I’d recommend this dealership to every & anybody. Hopefully this would be helpful to you guys looking for a new or used car More

Vey helpfull and humble people I ended up stopping in at Toyota of Alvin, due to my vehicle running out of gas and one of their salesman came out (Austin) and help me push my vehic I ended up stopping in at Toyota of Alvin, due to my vehicle running out of gas and one of their salesman came out (Austin) and help me push my vehicle onto the front as well as took me to go get gas and got me settled up and back on the road I had no money to offer him but I told him i would help him out and fill these links out.. I cant tell excatly when im going to get a new car but when i do i will forsure be back!! More

Great experience! I just recently purchased a 2013 Toyota Tacoma. I had stopped in previously to look at the Tacomas and they were out. Within a week they received one I just recently purchased a 2013 Toyota Tacoma. I had stopped in previously to look at the Tacomas and they were out. Within a week they received one and gave me a call. I went in to look at the truck and drove it home that night. Thomas Moschella sold me the truck and he was super easy to work with. I will say after I bought the truck I came by the next day to drop off the extra keys of my trade in and asked for them to make me an extra key for my "new" tacoma. Thomas took care of it with no cost to me, which would have been $120. The waiting room is nice with a Starbucks coffee machine. More

Treated like cockroaches! My husband and I came into the dealership on Monday to look at the Tundra. We were in negotiations for almost 2 hours. The sales guy was a little push My husband and I came into the dealership on Monday to look at the Tundra. We were in negotiations for almost 2 hours. The sales guy was a little pushy on getting the credit application even though he still had not supplied us with a purchase order showing all the final numbers. He was trying to payment sell us. After he took our credit apps, we sat for an additional 30 minutes without any word. Next thing you know we see him on the lot with another customer. The sales manager came out shortly after and said that all the banks were closed due to the labor day holiday and he would need to do some more shopping around to get us the interest rate we need. I told him that we would like to have a purchase order so that we could see if the credit union would get us the rate. He told me to wait for him to call me on Tuesday after he spoke with his banks. I called once this week and left a message for the sales guy. Today is Friday and still no word. Today I called my credit union and secured a loan with the interest rate of 4%. I will be taking my approval to another Houston dealer where they actually like to sell cars. More

Great experience I had a great experience buying my new scion here. Everyone was extremely friendly. Toni and stephen were amazing. Toni was so personable I felt li I had a great experience buying my new scion here. Everyone was extremely friendly. Toni and stephen were amazing. Toni was so personable I felt like we should be friends. Exactly how a customer relations manager SHOULD be. She was my favorite part of my car buying process. Tanner did a great job as my salesman and worked very hard to close my deal. Im still thrilled with my new car. More

"Excellent customer service” This dealership is truly amazing! Everyone that works here helps to contribute to the ultimate car buying experience. From my initial contact with Mel This dealership is truly amazing! Everyone that works here helps to contribute to the ultimate car buying experience. From my initial contact with Melissa in online sales, to Phil my salesman and on through to the finance team and Stephen in customer relations were all very professional and pleasant to work with. They all put their customers first and work hard to make sure you get the best deal!! I want to recognize Phil in sales. He went above and beyond to ensure I walked out that door with a smile on my face and had a pleasant experience at Toyota of Alvin. This dealership is by far the best I have ever done business with in my 20+ years of car buying. I will remain a customer to Toyota of Alvin and would recommend them to anyone looking to buy a vehicle!! More

Best car buying experience I've ever had I wanted to share my experience that I had with Toyota of Alvin. Especially the people that my wife and I dealt with. It started with a phone call fro I wanted to share my experience that I had with Toyota of Alvin. Especially the people that my wife and I dealt with. It started with a phone call from a young lady named Melissa. Her positive demeanor over the phone was very warm and gave me the assurance that she could help us if we were interested in trading our car in for a better deal. It was their Labor Day sale. We set an appointment, Melissa met us with a huge smile on her face and introduced us to one of the salesmen named Eric. He is a young man with a very relaxed personality. Eric sat down with us proceeded to ask questions about what we were looking to do, what would be our perfect situation. I will have to say in all of my years of buying cars, I have never been treated so kindly with genuine concern of what we wanted, and not what he was offering. Eric met exactly what we were looking for, the first time he brought back the dealerships offer. My wife was over joyed. (Blessed) The finance representative (Wes) was an absolute pleasure to work with. Doing all he could to give us the best package available to us. After all of that personal and friendly attention. Here come a wonderful lady named Toni, with of all things. A thank you gift and a sit down chat to thank us for choosing to buy our vehicle at their dealership. I have never had such personal and caring treatment from all members that my wife and I had the pleasure to work with that day when we bought our car at Toyota of Alvin. You weren't just a number to these people. We were a small part of how these people made their living. They treated us like they wanted us to come back again. Highly recommended. More

Great car buying experience!! We did most of our negotiating over the phone before we drove 60 miles to Alvin to purchase our new Avalon Hybrid. Internet Sales Manager, Frank Oloh We did most of our negotiating over the phone before we drove 60 miles to Alvin to purchase our new Avalon Hybrid. Internet Sales Manager, Frank Oloh, was very helpful in the final negotiations for our purchase and trade. Everyone at Toyota of Alvin is terrific! The finance person, Wesley McClellan, was very patient and explained everything we were signing. He didn't "pressure" us to purchase extra items, we knew what we could and could not afford to purchase with the vehicle. Toni Horne, the customer service rep. was as sweet as can be. She made sure our questions were answered and followed up with us during the purchasing process. The service dept. is terrific as well! We went back to Toyota of Alvin a week later to have accessories installed and got in and out in about an hour. Would we buy another car from Toyota of Alvin...ABSOLUTELY!! More

Great service! These guys were so nice and really helped get me in a great Accord after my car had been totalled. Toni and Brian made the process painless and easy. These guys were so nice and really helped get me in a great Accord after my car had been totalled. Toni and Brian made the process painless and easy. Thanks again! More