Toyota World Of Lakewood

awesome buying experience The General Manager Mark Fusco and salesman Carter Nies went above and beyond our expectations with getting the exact car we wanted and answering all The General Manager Mark Fusco and salesman Carter Nies went above and beyond our expectations with getting the exact car we wanted and answering all questions and concerns we had. We had a great experience and would highly recommend them to friends and family. Thanks Toyota World of Lakewood. More

LEMON-WOOD TOYOTA I rarely read reviews, much less write them but in this case I feel it is important to warn you about this dealership. Ill try to keep it short and to I rarely read reviews, much less write them but in this case I feel it is important to warn you about this dealership. Ill try to keep it short and to the point. I bought a new Camry from Lakewood Toyota and in under 9,000 miles the transmission has broken down and needed to be replaced twice. What are the odds of this happening to two new transmissions? After the first failure and replacement I had unexplained warning lights coming on a month later and brought it in for a complete diagnostic check up. Lakewood Toyota once again assured me it was safe. The second time the transmission failed I was going down the NJ Turnpike and it almost resulted in a serious accident. My salesmen Jim O'Brien and the Managers there have responded to this with arrogance and indifference. The service department has been extremely helpful but I know what they are thinking but cannot say, this car is an obvious lemon. I don't trust it with my family riding in it and never will. I had hoped Lakewood Toyota would do whats right but so far they only care about their bottom line. I hope to God it doesn't take me or my family getting seriously injured or worse before this dealership or Toyota does the right thing..... More

Pleasant, comfortable, confidence-building experience I live more than 20 miles away but came here because Cheryl made several attempts to contact me by telephone and e-mail. She was very welcoming on th I live more than 20 miles away but came here because Cheryl made several attempts to contact me by telephone and e-mail. She was very welcoming on the phone, answered my questions and made me feel it was worth my while to drive to the dealership so I made an appointment. Upon arrival, I was greeted by a very helpful, knowledgeable person, Carter, who answered all my questions and guided me in the direction I was searching for. I took a test drive that was longer than any I have ever had where I was able to experience different situations behind the wheel of this vehicle. I left a very happy customer. More

Searching for a 2017 Highlander Found the car that I was interested in much quicker than expected. Had to get it from a dealer in Baltimore. Exactly what we wanted. Right color and a Found the car that I was interested in much quicker than expected. Had to get it from a dealer in Baltimore. Exactly what we wanted. Right color and a Limited. More

i'm a return customer likely to return again staff was a pleasure to work with,honest. jim o'brien is the salesman to see and i know from my previous purchase that the service dept. is the best staff was a pleasure to work with,honest. jim o'brien is the salesman to see and i know from my previous purchase that the service dept. is the best More

Excellent! Steve Vazquez and manager Brandon Torres was above excellent, very helpful, and worked his hardest to get me the best deal! I would highly recommend T Steve Vazquez and manager Brandon Torres was above excellent, very helpful, and worked his hardest to get me the best deal! I would highly recommend Toyota of Lakewood for their professionalism and expertise. More

Extremely Friendly and Professional Steve Vazquez and Mike were a pleasure to work with! Gave me all the information I needed. I felt that they were honest and forthright. I would recomm Steve Vazquez and Mike were a pleasure to work with! Gave me all the information I needed. I felt that they were honest and forthright. I would recommend them to friends and family! More

Poor customer service. It is a shame that Mr. Paula is a sales manager that doesn't know how to treat a frustrated customer. Told us to leave the premises because we are not It is a shame that Mr. Paula is a sales manager that doesn't know how to treat a frustrated customer. Told us to leave the premises because we are not their customers. When in fact we drive a Rav4. I would be writing their headquarters a lenghty email about how he and David from finance treated us. Thought this dealership would be different but they are just like the rest. Never buying a toyota car anymore. **UPDATED 9/23/17 Next day after incident. GM Mark Fusco and John Lucky have rectified the mistakes done by said employees and we are very pleased with the way they handled our situtation. I would personally recommend John Lucky to be your Sales Associate when you buy a car from this dealership. More

Purchased a RAV4 I bought my new RAV4 here. Got a great price online and when I went to dealership they had the one I wanted in the showroom. I was able to negotiate a I bought my new RAV4 here. Got a great price online and when I went to dealership they had the one I wanted in the showroom. I was able to negotiate a little more for my trade. My salesman set up my phone to the Bluetooth before I left More

"Professional, Friendly, Helpful" GSM, Chrys Mulligan and Sales Rep. Chris Purdie went above and beyond to make our Toyota purchase easy and pleasant. We would highly recommend Toyota GSM, Chrys Mulligan and Sales Rep. Chris Purdie went above and beyond to make our Toyota purchase easy and pleasant. We would highly recommend Toyota World of Lakewood to family and friends. Thanks Again! More