Toyota World Of Lakewood

Morris County New Jersey..? That’s where I live, so there must be a reason I travel over an hour to Lakewood Toyota? It starts with management, from Matt Luzio, to Marc Fusco to That’s where I live, so there must be a reason I travel over an hour to Lakewood Toyota? It starts with management, from Matt Luzio, to Marc Fusco to my salesperson Bob, I keep coming back. 4 cars and counting. Service is great and most important, the team is genuine and care about customer satisfaction. 3 hours after I purchased my new Camry, I received a call from the GM asking if I was satisfied and if there was anything else Lakewood could do to have made my experience better? That in my opinion is something never experienced and I hope if you are reading this, you go and experience the Lakewood Toyota difference. More

I was treated like family by everyone In my 50 years of buying/leasing cars I have never encountered a more reputable and reliable dealership I plan to recommend them to everyone and wi In my 50 years of buying/leasing cars I have never encountered a more reputable and reliable dealership I plan to recommend them to everyone and will make this my first stop for future deals More

excellent very quick and friendly service. very knowledgeable and listens to the customer. Went in looking for a car, left with a fabulous car and deal! very quick and friendly service. very knowledgeable and listens to the customer. Went in looking for a car, left with a fabulous car and deal! More

Best car buying experience ever! I walked into the dealership, just to "look" at Toyotas, not intending to buy. I was expecting to be surrounded by vultures upon arrival. This dealers I walked into the dealership, just to "look" at Toyotas, not intending to buy. I was expecting to be surrounded by vultures upon arrival. This dealership was quite the opposite. They were warm, friendly, and I was able to just look around without feeling pressured. I was the one who asked to see a sales person, and from that moment on, Carter Nies made a believer out of me that car buying can be fun again! He was knowledgeable, helpful, caring, and most importantly, listened to MY needs and wants. I left that day with a 2018 Toyota Camry, practically in tears at the ease of this transaction. From the moment I walked in, till the time I left, everyone was so great, and highly recommmend Carter and the entire team at Toyota World of Lakewood!! More

Deceptive (See update below) I've never experienced a group of folks so deceptive. Not only did my salesman, Brandon, lie when he told me my mileage in my new c (See update below) I've never experienced a group of folks so deceptive. Not only did my salesman, Brandon, lie when he told me my mileage in my new car would outperform my 10 year old trade-in, when I tried to work with them to find another solution, all I got was "No" from Jean the customer service manager, and from Marc Fusco the General Manager (who never made himself available). My only goal was to find a positive outcome and get into a car that was the right car for me, and not the one I was pressured into buying with deceptive sales techniques. Now I am forced to lodge complaints with the NJ AG office and Ocean County Consumer protection and contact lawyers. WHY??!! Just do something to make it right. But they won't. Which is why YOU shouldn't buy a car here. 12/22/17 Several days after writing the above review, I received a call from Jean, the customer service manager. She was now willing to help me lease the vehicle, something they were unwilling to do when I came in person to try to find a solution. While we were negotiating a price, I was contacted by someone in the World Auto Group (I think they are essentially the parent company to Toyota World of Lakewood?). The gentleman that reached out to me was FANTASTIC. He seemed to understand my intentions were not to harm the dealership by off-loading a car they would lose tons of money on, but to get into a car that performed as expected. During our conversations, he even offered the option for me to lease another vehicle. That allowed us to go back to the drawing board. We chose the 2018 Camry Hybrid instead and I COULDN'T BE HAPPIER. During the lease signing, Marc Fusco was willing to cover some costs that were unexpected, which I really appreciated. They also honored the original price quoted for a remote starter that gave it to me for their cost. You will notice my review still shows 3 stars. That is because I am 100% certain that if I didn't get on the internet and write some bad reviews, I would not be in the position I am in now. And I just think it was bad business on the part of Toyota World to let it get this far. But in the end, I appreciate that they responded to my negative reviews and wanted to make this right, even if it was selfishly motivated. And I am very glad that World Auto Group was watching. My advice: Be prepared for pressure from the sales team to buy. Ignore that, TAKE YOUR TIME, and choose the right car for you. Don't stress about sales that might go away or limited time offers. Try to rent the car you want to buy for a week or two before you buy. If you go to Toyota World, ask for Chris DePena, who I believe is a good salesman and an honest guy. But know that if you have a problem, it will be out of his hands and you will be at the mercy of Toyota World management, which may or may not be a good thing. More

Extremely pleasant customer service and general experience Toyota World Of Lakewood has proven that the common conception that dealers are out to rip you off by adding unnecessary services, is in fact a myth. Toyota World Of Lakewood has proven that the common conception that dealers are out to rip you off by adding unnecessary services, is in fact a myth. I requested a diagnostic testing to determine an acceleration and handling issue, and they confirmed after the testing that there was no real issue. They didn't only not find tag along issues, but they didn't even charge for the testing because "there was nothing conclusively wrong" ! Eric and the rest of the personal are really pleasant. More

Excellent car buying experience This was the easiest and quickest transaction we have ever had! We went in to trade in our lease and purchase a new vehicle. Jim O'Brien was friendly This was the easiest and quickest transaction we have ever had! We went in to trade in our lease and purchase a new vehicle. Jim O'Brien was friendly, straight forward and did not try to trick us or push us into a more expensive vehicle. The Finance Manager Steve was very nice and made our experience very smooth. I would recommend Toyota Lakewood and both men we worked with to our friends and family! More

Chris Purdie is the BEST Advisor I have ever worked with! Today I was treated to the BEST experience purchasing a new vehicle. Chris Purdie was my Advisor today. He treated me with respect and complete honest Today I was treated to the BEST experience purchasing a new vehicle. Chris Purdie was my Advisor today. He treated me with respect and complete honesty. He made me feel like I was the only customer at the Dealership. His wonderful attitude, attention to detail and the caring way he answered every question I asked is the reason I will return to him for my next new vehicle. I truly appreciate the level of service he provided me with today. I want to say a heartfelt Thank You to Chris for my experience today. I also want to say Thank You to Brandon Torresas for the courteous, attentive and wonderful deal he put together for me today. Gentleman, I really appreciate the treatment you both provided. Thank You both again. More

Top to bottom a great dealership. It seems that life is against me. I quickly became disabled with a disease called MS. Without having to describe my hardship in painful detail (yes, M It seems that life is against me. I quickly became disabled with a disease called MS. Without having to describe my hardship in painful detail (yes, MS hurts!) the service writer arranged to have my truck picked up. Her name is close to my heart. Before I knew it, a handsome fellow named Chris, was at my door to collect my truck for service. Go figure! These folks make me happy to live another day! More

Good Experience I enjoyed working with Deron Clayton. He took time with me, gave me clear answers to my questions, and made the process easy. I couldn't be more satis I enjoyed working with Deron Clayton. He took time with me, gave me clear answers to my questions, and made the process easy. I couldn't be more satisfied with the experience. More