Toyota World Of Lakewood

Deceptive (See update below) I've never experienced a group of folks so deceptive. Not only did my salesman, Brandon, lie when he told me my mileage in my new c (See update below) I've never experienced a group of folks so deceptive. Not only did my salesman, Brandon, lie when he told me my mileage in my new car would outperform my 10 year old trade-in, when I tried to work with them to find another solution, all I got was "No" from Jean the customer service manager, and from Marc Fusco the General Manager (who never made himself available). My only goal was to find a positive outcome and get into a car that was the right car for me, and not the one I was pressured into buying with deceptive sales techniques. Now I am forced to lodge complaints with the NJ AG office and Ocean County Consumer protection and contact lawyers. WHY??!! Just do something to make it right. But they won't. Which is why YOU shouldn't buy a car here. 12/22/17 Several days after writing the above review, I received a call from Jean, the customer service manager. She was now willing to help me lease the vehicle, something they were unwilling to do when I came in person to try to find a solution. While we were negotiating a price, I was contacted by someone in the World Auto Group (I think they are essentially the parent company to Toyota World of Lakewood?). The gentleman that reached out to me was FANTASTIC. He seemed to understand my intentions were not to harm the dealership by off-loading a car they would lose tons of money on, but to get into a car that performed as expected. During our conversations, he even offered the option for me to lease another vehicle. That allowed us to go back to the drawing board. We chose the 2018 Camry Hybrid instead and I COULDN'T BE HAPPIER. During the lease signing, Marc Fusco was willing to cover some costs that were unexpected, which I really appreciated. They also honored the original price quoted for a remote starter that gave it to me for their cost. You will notice my review still shows 3 stars. That is because I am 100% certain that if I didn't get on the internet and write some bad reviews, I would not be in the position I am in now. And I just think it was bad business on the part of Toyota World to let it get this far. But in the end, I appreciate that they responded to my negative reviews and wanted to make this right, even if it was selfishly motivated. And I am very glad that World Auto Group was watching. My advice: Be prepared for pressure from the sales team to buy. Ignore that, TAKE YOUR TIME, and choose the right car for you. Don't stress about sales that might go away or limited time offers. Try to rent the car you want to buy for a week or two before you buy. If you go to Toyota World, ask for Chris DePena, who I believe is a good salesman and an honest guy. But know that if you have a problem, it will be out of his hands and you will be at the mercy of Toyota World management, which may or may not be a good thing. More

Extremely pleasant customer service and general experience Toyota World Of Lakewood has proven that the common conception that dealers are out to rip you off by adding unnecessary services, is in fact a myth. Toyota World Of Lakewood has proven that the common conception that dealers are out to rip you off by adding unnecessary services, is in fact a myth. I requested a diagnostic testing to determine an acceleration and handling issue, and they confirmed after the testing that there was no real issue. They didn't only not find tag along issues, but they didn't even charge for the testing because "there was nothing conclusively wrong" ! Eric and the rest of the personal are really pleasant. More

Excellent car buying experience This was the easiest and quickest transaction we have ever had! We went in to trade in our lease and purchase a new vehicle. Jim O'Brien was friendly This was the easiest and quickest transaction we have ever had! We went in to trade in our lease and purchase a new vehicle. Jim O'Brien was friendly, straight forward and did not try to trick us or push us into a more expensive vehicle. The Finance Manager Steve was very nice and made our experience very smooth. I would recommend Toyota Lakewood and both men we worked with to our friends and family! More

Chris Purdie is the BEST Advisor I have ever worked with! Today I was treated to the BEST experience purchasing a new vehicle. Chris Purdie was my Advisor today. He treated me with respect and complete honest Today I was treated to the BEST experience purchasing a new vehicle. Chris Purdie was my Advisor today. He treated me with respect and complete honesty. He made me feel like I was the only customer at the Dealership. His wonderful attitude, attention to detail and the caring way he answered every question I asked is the reason I will return to him for my next new vehicle. I truly appreciate the level of service he provided me with today. I want to say a heartfelt Thank You to Chris for my experience today. I also want to say Thank You to Brandon Torresas for the courteous, attentive and wonderful deal he put together for me today. Gentleman, I really appreciate the treatment you both provided. Thank You both again. More

Top to bottom a great dealership. It seems that life is against me. I quickly became disabled with a disease called MS. Without having to describe my hardship in painful detail (yes, M It seems that life is against me. I quickly became disabled with a disease called MS. Without having to describe my hardship in painful detail (yes, MS hurts!) the service writer arranged to have my truck picked up. Her name is close to my heart. Before I knew it, a handsome fellow named Chris, was at my door to collect my truck for service. Go figure! These folks make me happy to live another day! More

Good Experience I enjoyed working with Deron Clayton. He took time with me, gave me clear answers to my questions, and made the process easy. I couldn't be more satis I enjoyed working with Deron Clayton. He took time with me, gave me clear answers to my questions, and made the process easy. I couldn't be more satisfied with the experience. More

Chris was awesome, very professional, very knowledgeable, Chris purdie, very nice young man, very respectfull and accommodating, not pushing or rushing or fast talking like other sales man that I had dealt. Chris purdie, very nice young man, very respectfull and accommodating, not pushing or rushing or fast talking like other sales man that I had dealt. More

Professional; Wants customer to be satisfied. Salesman took time getting to know what car I wanted. Manager worked with me to satisfy my needs and get me the best deal possible. The dealership do Salesman took time getting to know what car I wanted. Manager worked with me to satisfy my needs and get me the best deal possible. The dealership does not want to disappoint. More

Excellent service from Chris I've bought two vehicles from Chris in the past 5 months. I trust Chris - we made good deals on both - his attention to detail is exemplary (example I've bought two vehicles from Chris in the past 5 months. I trust Chris - we made good deals on both - his attention to detail is exemplary (example - I forgot my ezpass - he made sure he checked my trade in vehicle for everything). High recommend you asking for Chris. More

Friendly, helpful and not pushy! I have dealt with Jim O’Brien several times in the past few years. He is always pleasant and extremely helpful to my needs and desires of purchasing a I have dealt with Jim O’Brien several times in the past few years. He is always pleasant and extremely helpful to my needs and desires of purchasing a vehicle that best suits me. He is never pushy and tries his hardest to get me the best deal possible. He is #1 in my book. He is a really nice man in general and I love going to him to purchase a vehicle. Thanks again Jim! I also want to thank the wonderful man in finance. I appreciate all he did for me. Everything went smoothly! Thanks guys, I absolutely love my new 4 runner. More