Toyota World Of Lakewood

Thorough The staff is very accommodating explaining everything to be done and all of the needs of the car along with the costs. You have kept my car in good The staff is very accommodating explaining everything to be done and all of the needs of the car along with the costs. You have kept my car in good running condition, advise me wisely. And I am very grateful. More

Professional, excellent customer service Excellent service, but very pricey. I shouldn't be required to make up words to complete this review. This is very annoying , in case you want fut Excellent service, but very pricey. I shouldn't be required to make up words to complete this review. This is very annoying , in case you want future reviews. More

I really don't like giving a somewhat negative opinion but customer service is crummy and they should know. Start with trying to get through to an operator, and you're left nowhere cause they hardly eve but customer service is crummy and they should know. Start with trying to get through to an operator, and you're left nowhere cause they hardly ever pick up and you can't leave a message. I was once looking around the lot to purchase and they told me to sit on the lounge area and they'll get me a salesman. I waited over 20 minutes and no one came. I was looking at all the salesman sitting at their desks and there was 1 customer while all the others were free. In addition, I've been sent an email cause my lease is almost up. I emailed back twice and got 0 responses. I sent a separate email to that department and again received no response. They've given me an impression they have all the business in the world and don't need yours. I also have seen them treat people differently depending on the race/religion. As soon as my lease is done I'll shop somewhere else. More

Did not purchase my Toyota at Gateway,however my service experience was been excellent during the past 5years. Steve Hannah is trustworthy and attentive to my needs. experience was been excellent during the past 5years. Steve Hannah is trustworthy and attentive to my needs. More

Appointment was on time and needed items were attended to quickly and correctly. I have nothing more to add. But you insist I put down 25 words quickly and correctly. I have nothing more to add. But you insist I put down 25 words More

Once again a great feeling leaving Lakewood Toyota with a new Rav 4. Thanks to Dillon and the finance dept, we have a reliable new Rav 4. new Rav 4. Thanks to Dillon and the finance dept, we have a reliable new Rav 4. More

Not recomended It is a long story so just trust me, you want to avoid this dealership at all costs. I bought a car several years ago from them and it was fine. Howev It is a long story so just trust me, you want to avoid this dealership at all costs. I bought a car several years ago from them and it was fine. However, I was really surprised by the level of disrespect and dishonesty people at the dealership have when I went to buy another car in the end of 2019. They offered me a payment of $500/m for 60m on a 22k purchase. That is about 20% interest rate. I purchased many cars in my life time and I do get surprised once in a while by what tricks dealers come up with. They blew my mind with tricks they used on me. Needles to say, I left and will never come back. You should just shop somewhere else. More

Had a great experience Nori. I would def shop there again. Everyone was friendly and experienced. I would recommend nori to my friends and family again. Everyone was friendly and experienced. I would recommend nori to my friends and family More

They have no integrity!!! Alexis Buono gave me HORRIBLE service during my vehicle search! I submitted an inquiry on a 2020 RAV4 they had in stock but was told I couldn't see a Alexis Buono gave me HORRIBLE service during my vehicle search! I submitted an inquiry on a 2020 RAV4 they had in stock but was told I couldn't see a Buyer's Order until I submitted "a deposit or be further along in the process for us to do the paperwork for this deal." Dozens of other dealerships will provide you with a transparent Buyer's Order instantly. It's probably because Toyota World of Lakewood is hiding a bunch of hidden fees, even though the email I received stated "At Toyota World of Lakewood we pride ourselves on offering a “NO-NONSENSE” buying experience, so the quote you see above is the price you will pay. There are no games and no hidden fees." What a bunch a lies!!! AVOID THIS DEALERSHIP!!! More

Horrible! Sorry I bought a car here. Now service is worse! This service department left the oil cap off the engine on our brand new car. Now there is all over. ALL OVER the engine compartment, all over our dri This service department left the oil cap off the engine on our brand new car. Now there is all over. ALL OVER the engine compartment, all over our driveway! Unbelievable!! xxx???? More