Toyota Sunnyvale

Worst service manager! But very good technicians. I Worst service manager! But very good technicians. I went to Toyota Sunnyvale to do a 60K service for my car and was greeted by a Mr Hector who was Worst service manager! But very good technicians. I went to Toyota Sunnyvale to do a 60K service for my car and was greeted by a Mr Hector who was very disinterested in answering my questions, but instead immediately printed an invoice for $571 and handed it to me, saying that my car will be ready by tomorrow. He gave me absolutely no time to even ask what packages they have to offer and other misc. things such as coupons and service specials. He blatantly lied that they offer only one deal for 60K service, which costs $571 (I know he lied because I had come to them one month back where somebody else offered me more packages at lesser prices). The next 15 mins, I had to ask a lot of questions to get the following information, which otherwise Mr Hector would have hidden from me: 1) complimentary car for the day. 2) 15% off for costco members. 3) price match of any toyota dealership's quote. The next day when I went to pick up my car, he did not price match the deals of other dealerships (which were around $400, almost $200 less than Toyota Sunnyvale's) and the reason he gave was that the services offered can not be compared! What a shady liar! They lost yet another customer. But I must point out though, that their technicians, down to the people who had wash the car, are very good folks, very helpful and informed. More

We had a very good experience with the Direct Sales Manager Mr.John Le. He was honest, polite, patient and above all very kind with us throughout the purchase. It was only for this sales executive we c Manager Mr.John Le. He was honest, polite, patient and above all very kind with us throughout the purchase. It was only for this sales executive we came back to Sunnyvale dealership even though we had better price from other Toyota dealers. On two days, John stayed back after his office hours and helped us test drive the car and also gave us a free ride from SJC airport as we had to drop off our rental car. Thanks a lot for everything John. We would also like to thank Phil, Tim and Chris for making our car purchase a memorable one. More

They lied to us all the time during the purchase....because we are just new to the US and 1st time buyer without any knowledge. they take advantage of it.... 1ST the economy at that time purchase....because we are just new to the US and 1st time buyer without any knowledge. they take advantage of it.... 1ST the economy at that time was good 2007, they give us 11.something percent and we recommended same friends same as us new and no credit score. they only give them 1.9 and max of 5.9 2ND is we bought the VIP....we bought it because our car has no key less entry and the only thing they give us is the manual only witch stated has a remote to open the car....i took it back to TOYOTA SUNNYVALE and CRIS NAVARRO told me there is no frequency match on my car to have a remote...REALLY? the VIP cos 845DOLLARS by the way and it cannot be remove....WOW.... More

They seem to think it's an acceptable business practice to robotically sales call their own customers. Incredibly obnoxious. Boycott this dealership until they change their business practices to have a to robotically sales call their own customers. Incredibly obnoxious. Boycott this dealership until they change their business practices to have a sensible privacy policy and respect their own customers time. More

A number of years ago, my wife who I had just started dating at the time, took her '05 Scion XB in for some warranty work. I don't remember what the original problem was (I think it was something to do w dating at the time, took her '05 Scion XB in for some warranty work. I don't remember what the original problem was (I think it was something to do with some of the dash indicator lights not going out), but it was a long and time consuming process to get fixed. Along the way, I think a number of other issues came up that were also fixed under warranty... due to the time and processes involved, my wife's car became well known at the service department... that in conjunction with her love of cherries (wild cherry steering wheel cover, seat covers, license plate frame and air freshener... I think the paint color is also something to do with cherries)... the service techs and reps fondly refer to it as "The Cherry Mobile". Because my wife is not very well versed in vehicle repairs/maintenance, at the time of all this she was relying very heavily on my input and suggestions when dealing with the Toyota Sunnyvale service Reps. I finally gave up trying to play 'third party' and asked if I could just speak with them directly. Nathan and Noah (And Sandy Chavez as well as she was still working there at the time before having to leave to have her first child) were both very helpful and friendly, gave me all the time I needed, answered all my questions, and basically treated me as though this was my car, even though I had NOTHING to do with it at the time other than I had just started dating the owner. Their commitment to Customer Service, Regardless of the customer, caused me to consider no other manufacturer, let alone Dealership than Toyota Sunnyvale when it was time for me to buy a new vehicle. In Jan '08 I walked into their store, spoke with Greg Siverston (who was just as friendly, helpful and polite as their service department) and within a matter of hours I drove off the lot with a brand new Corolla. I don't take my cars anywhere else... not even for oil changes (which I can do myself if I really wanted to... but would miss getting to see Nathan and Noah to say hi and catch up on families). And EVERY time we go in for a visit, be it an oil change, service, or warranty work, we are always greeted with the same level of professionalism and respect that we've come to take for granted at Toyota Sunnyvale. Just last week the map light on my rear view mirror 'broke' and the passenger side switch wouldn't stay in the 'off' position. And I'm sure you can guess by now that both Nathan and Noah were both available to me to take care of it and handle it quickly and efficiently. My wife and I have lived in the Sunnyvale/Santa Clara area for most of our lives. We've recently found ourselves in the very fortunate position to purchase our first new home together... unfortunately it's in Morgan Hill. And yet... we still have no plans on taking our vehicles to another location for any reason... even to another Toyota Dealership closer to our new home. Our plan is to simply spend time with family in the area while our cars are being serviced in Sunnyvale. THAT is how great and how much we have come to appreciate the Toyota Sunnyvale Staff! And in a few years, with a little luck, we'll be ready to replace my wife's Scion XB... and you can bet you'll see us in there again! I think she's already got her eye on the RAV4! ;o) Respectfully Submitted, Richard & Amber Chao '05 Scion XB '08 Corolla LE More

It is my opinion that Toyota Sunnyvale is the most It is my opinion that Toyota Sunnyvale is the most friendly, best priced, non-pushy (they aren't in a hurry to get you to buy), clean, non-false (th It is my opinion that Toyota Sunnyvale is the most friendly, best priced, non-pushy (they aren't in a hurry to get you to buy), clean, non-false (they don't over-embellish) dealership I have ever dealt with, bar-none. No other dealership (Toyota or otherwise) has ever made me feel so at home. The technicians at the Used Lot were professional and honest. The staff in the office at the Used Lot were cheerful, respondent, and efficient even in-lieu of all the construction that was going on at the time. I never felt like I was being pushed to buy anything that I did not want. My sales rep, Lisa Burton was always friendly, helpful, responsive, encouraging, and reliable (even on her days off). More

I found this dealership very effective to work with. I locatedthem via COSTCO and found their price to be better than three other Toyota dealerships with whicch I had beenn in touch. Lisa is a lovely you locatedthem via COSTCO and found their price to be better than three other Toyota dealerships with whicch I had beenn in touch. Lisa is a lovely young woman, learning the ropes of her business and eager to please and to be helpful both before and after the sale. David Cameron, the finance guy, is a seasoned professional, very knowledgeable and not given to high pressure efforts to sell me add-ons that I didn't want. More

I'd been about to walk off the lot, unhappy with the way the front desk was handling a potential walk-in customer (me) ... no sales person to talk to me could be found in the building. Navin spotted m the front desk was handling a potential walk-in customer (me) ... no sales person to talk to me could be found in the building. Navin spotted me, and engaged me in a friendly conversation. He completely changed my opinion of the dealership. In conversation, I learned about the practices and policies of Sunnyvale Toyota ... and liked them: Openness, fair pricing, great service hours, an extremely good warranty (several days to change my mind!!). During the initial publicity over the alleged brake problem with the Prius, the only dealership that I observed to be willing to talk to the press was Sunnyvale Toyota. When I changed my car order at the last second ... they'd prepped a car for me! ... they didn't blink, but immediately worked on getting the car I now wanted. (That car has been great so far!) More

After a horrific experience at the Toyota dealer in Hayward, we ended up relunctantly) in Sunnyvale after making an appointment with Lisa Burton. The minute we arrived, "change" was in the air. T Hayward, we ended up relunctantly) in Sunnyvale after making an appointment with Lisa Burton. The minute we arrived, "change" was in the air. To make a long story short...Lisa made the car-buying experience like no other we've ever had. She was kind, friendly, patient, a good listener and gave NO PRESSURE!! (And I mean NO PRESSURE!) The car we wanted wasn't in stock in the color we wanted, so she ordered it for us. When the car arrived, Lisa advised us that they were giving us $500 off because there was a new Toyota deal going on. WHAT? A car dealer who gave us money off that we didn't ask for? There was no pressure from the finance manager either. When we turned down his offers for car warranties, gap insurance, etc. the only response we received was, "Okay." After the paper work was completed and we had the keys in hand, Lisa went over every detail of the car with us. The week after our purchase, we received about four (4) emails from the dealer following up with us to make certain we had a pleasant experience. Before this experience, I swore that every car salesman couldn't be trusted and there wasn't an honest dealership out there. So, now I'm a little mad at Lisa and Sunnyvale Toyota. Why? Because they proved me WRONG and I don't like to be wrong. :) More

Our salesperson Lisa Burton and all the folks at Sunnyvale Toyota were very helpful and friendly. We were are able to get a great used car with relatively low mileage and service history, at a fair Sunnyvale Toyota were very helpful and friendly. We were are able to get a great used car with relatively low mileage and service history, at a fair price. If you need to buy a new or used car through a dealership, I would suggest you see the people at Sunnyvale Toyota. More