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Toyota Sunnyvale

Sunnyvale, CA

4.5
4,378 Reviews

898 W El Camino Real

Sunnyvale, CA

94087

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4,378 Reviews of Toyota Sunnyvale

April 22, 2013

I had a great experience here. Members were very friendly. I didn't end up buying the car here, but still I had clarity on things I am getting which was really good. Would recommend it to other More

by sumitkumarpathak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tayo
Apr 23, 2013 -

Toyota Sunnyvale responded

Thanks, Sumit. We understand that purchasing a new vehicle is a major investment so we always work hard to keep our customers well informed throughout the whole purchasing process. Although you did not end up purchasing your car from our dealership, we would like to congratulate you on your new vehicle and invite you to consider us for your future repair and maintenance needs. If you do, don’t forget to take advantage of the free shuttle service we provide as part of our “10-Point Value Guarantee.” Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

April 22, 2013

Stan Wolowski have super knowledge of product and his presentation on vehicles and document were excellence. In addition Jimmy Cai and Marc Liu help went through their vehicle exchange program, such a t More

by joetlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Wolowski and Jimmy Cai
Apr 23, 2013 -

Toyota Sunnyvale responded

Joe, Thank you so much for taking the time to let us know how we're doing. I’m glad to hear that you feel Steve, Jimmy, and I worked as a team to treat you with the outstanding customer service we’re known for. We look forward to seeing you again on your next visit, and would like to invite you to return to our Service Center when it’s time for your first oil change. If you do, don’t forget to take advantage of the free shuttle service we provide as part of our “10-Point Value Guarantee.” Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

April 21, 2013

I was about to buy a used car, and Celine walked me around the parking yard to view all available used cars, asking my requirements, and gave me a quite good suggestion based on my needs. She was not j More

by mikeca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2013 -

Toyota Sunnyvale responded

Mike, Thank you so much for sharing your experience with us. As you have noticed, we pride ourselves on having very professional and caring employees, and Celine is no exception. We are delighted that she could go above and beyond to exceed your expectations during your last visit. Even though you ended up purchasing your car from another dealership, we hope to have the opportunity to work with you again in the future. Also, we would like to remind you of our free scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring your car in for servicing. Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

April 19, 2013

Reisa Grimaldo is a great sale lady, she's very friendly and understanding. Plus, she's very knowledgable about cars. It's my first time buying a new car, very scary before going. But Reisa helps More

by SiqiLu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reisa Grimaldo
Apr 22, 2013 -

Toyota Sunnyvale responded

Lu, Thank you very much for the feedback and kind words. I am happy to hear Reisa made you feel at ease during your first car purchasing experience. Our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership, so it was a joy to read your review. Please remember that we offer a free 119-point annual inspection as part of our "10-Point Value Guarantee" to all our customers. We can’t wait to work with you again. Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

April 18, 2013

I first approached Toyota Sunnyvale with an Internet price query through KBB or Edmonds along with 2 other dealers. Dennis was the first to respond with a very good price (several hundred dollars lower More

by DavidChase
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Velasquez
Apr 23, 2013 -

Toyota Sunnyvale responded

David, Thank you so much for taking the time to write this great review. We strive to provide the best pricing and service possible on all our vehicles and we thank you for attesting to this. It has been a pleasure working with you, and we hope that we will have the opportunity to assist you once again in the future. Don’t forget we provide every customer with scheduled shuttle service at no extra charge when you bring in your car for service. Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

April 17, 2013

Brian Nguyen was very helpful throughout the entire process of purchasing my new Camry. He honored the price that we discussed through email. The entire experience was pleasant and I did not feel rushe More

by enriquevelasquez56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Nguyen
Apr 20, 2013 -

Toyota Sunnyvale responded

Enqrique, Thank you for choosing Toyota Sunnyvale. We are proud to hear how well Brian was able to take care of you. We work hard to get everyone the best deal on the car of their choice and follow through with integrity and professionalism. We hope you enjoy your Camry, and we look forward to working with you again in the future. Since you purchased your car from our dealership, please remember that you will always have the peace of mind knowing that we will perform a rigorous, 119-point inspection once per year at no extra charge as part of our “10-Point Guarantee.” Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

April 17, 2013

Jorge was amazing. He deserves to be recognized for his great customer service. He helped our family find a vehicle what was perfect for our needs. More

by carebear5115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cabrera
Apr 20, 2013 -

Toyota Sunnyvale responded

Thank you for the review. We are proud to hear Jorge was able to match the right vehicle to your family’s needs. We continuously work hard to make sure everyone is taken care of and our team will be pleased to read your review. Don’t forget we provide every customer with scheduled shuttle service at no extra charge as part of our “10-Point Value Guarantee,” should you ever bring your car into our Service Center. Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

April 16, 2013

I had been contemplating purchasing a Prius for many months and finally decided I would brave a car dealership to check it out. I walked into the Sunnyvale Toyota Dealership with a knot in my stomach as More

by vgrrl78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reisa Grimaldo
Apr 20, 2013 -

Toyota Sunnyvale responded

Thank you for taking the time to let us know about your great experience. We are proud to hear that Reisa was able to make you feel at ease and as if you were right at home. Congratulations on your new car. Don’t forget that as part of our “10-Point Value Guarantee,” you’ll receive a free 119-point annual inspection at our service center for the lifetime of your ownership. We look forward to serving you the next time you pay us a visit. Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

April 15, 2013

Over the past 3 years, I have purchased 3 Toyotas from this dealership. I have spent over $100K. I live 1 hour away from Toyota of Sunnyvale and still come here to purchase my Toyota. Ahmad and Delon a More

by baylostyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delon Orquin, Ahmad Hatamieh
Apr 17, 2013 -

Toyota Sunnyvale responded

Thank you for your continues business and for taking the time to write this review. We love hearing from our customers and it's great to know that Ahmad and Delon have consistently provided you with a great experience. They are both valuable members of our team and I am glad to hear they were always able to assist you in finding a car that you love. Since you purchased your cars from our dealership, please remember that you will always have the peace of mind knowing that we will perform a rigorous, 119-point inspection once per year at no extra charge as part of our “10-Point Guarantee.” Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

April 15, 2013

On a Sunday, I walked into the dealership (1124 location) and an associate asked if I had been helped and then matched me with the nearest sales rep to assist me. They have a big staff and they are easily re More

by mtkim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 17, 2013 -

Toyota Sunnyvale responded

Kim, Thanks for going out of your way to leave this positive feedback. It helps us to know when we’re doing well because we expect high levels of service from our employees. Congratulations on your new car. We really hope you enjoy it. Don’t forget that as part of our “10-Point Value Guarantee,” you’ll receive a free 119-point annual inspection at our service center for the lifetime of your ownership. We look forward to serving you the next time you pay us a visit. Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

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