Toyota Sunnyvale

Once I found the car I wanted to buy I expected the back and forth negotiations but that never happened. I gave our salesperson, Nestor information about the same car with comparable mileage and he was abl and forth negotiations but that never happened. I gave our salesperson, Nestor information about the same car with comparable mileage and he was able to get below that price. Ben in Finance was extremely helpful and explained not only the finance piece but went over the Toyota guarantee. I was very happy with the entire process. More

My service advisor at Sunnyvale Toyota (Bill Moody) always gives me the best advice as to what needs to be done and what does not. Some dealerships "pad the bill" without regard to cost. Sunnyvale To always gives me the best advice as to what needs to be done and what does not. Some dealerships "pad the bill" without regard to cost. Sunnyvale Toyota does not do this. More

Stan sold me a new vehicle the way I wanted to buy and at a reasonable price. He didn't waste my time and was sensitive to my preferences. I am not an emotional buyer - I took my time using the USNEWS ca a reasonable price. He didn't waste my time and was sensitive to my preferences. I am not an emotional buyer - I took my time using the USNEWS car and truck rating website, and other web resources to refine my search to just two vehicles. Nor, was I in a hurry - once I'd selected the vehicles and options I would consider buying, I was willing to wait as long as needed to find exactly what I wanted. Through that process, I actively engaged three different dealerships, giving them all the same information on my buying criteria. Only Stan stuck with my slow process and contacted me when a vehicle meeting that criteria became available. I presume the other dealers gave up since I haven't heard anything from them in weeks. Stan is an efficient communicator who quickly explained what I needed to know without wasting his or my time. As I prefer to do as much business as possible via email, as opposed to sitting around a dealership, I especially appreciated Stan's accommodation of that preference. And, speaking of email, I appreciate that I didn't receive frequent messages without any value - he only contacted me when there was something of value to communicate. Well done, Stan - thanks for not wasting my time. More

With my busy work schedule, I need car service with most flexibility. I went to Toyota Sunnyvale without appointment but I still get serviced promptly. The car was done much earlier than I expected. My serv flexibility. I went to Toyota Sunnyvale without appointment but I still get serviced promptly. The car was done much earlier than I expected. My service manager, Ramos, is knowledgeable, friendly and work with high efficient. The shuttle service is fast. I was able to get back to office without any delay. With $40 price, I get excellent service. The technician even checked other parts in my car and advised me to replace engine air filter in the end. I bought the correct air filter at the parts dept after. More

I know that this review is supposed to be about the dealership but it's impossible to write about my experience here without mentioning Vu, Ken, and, of course, C.J. Hsieh! C.J HSIEH! C.J HSIEH! C.J. dealership but it's impossible to write about my experience here without mentioning Vu, Ken, and, of course, C.J. Hsieh! C.J HSIEH! C.J HSIEH! C.J. HSIEH!!!!-- if you get C.J-- you will find out just how lucky you are by the end of the day.. better yet, ask for him and you will not regret it! click on C.J. HSIEH after you click on the following link. (http://www.toyotasunnyvale.com/dealership/sales-staff.htm) or call (866) 537-4543 and ask for C.J. He showed us exactly and only the cars we were looking for (no bait & switch, no high pressure sales tactics, he is laid back which WE LOVED & appreciated) and patiently let us test drive, compare, and even priced 4 different vehicles for us. We initially went to different Toyota dealership-- found two cars we were interested in. They were great deals. I mean, best deals we found in weeks in about a 100 mile radius from us. We even got our car appraised for a trade-in but things did not work out because the cars still were in their shop being fixed up. That particular dealership had advertised for them before even fixing them.... why? i dunno. Anyways, we ended up calling Toyota Sunnyvale and C.J. was not only able to find cars better than the ones we were looking for (because of lower mileage), he got the price about $700 lower than the other dealership. AND he & Vu gave us $250 more for the trade in than the other dealership. so that in itself was almost a $1000 savings! amaze-xxxxx!!!! C.J. must be an angel cause that, my fellow yelpsters, was a miracle! 0:) From the moment he answered my initial questions over the phone till we waved bye to him in our new vehicles (yes, we ended up purchasing two cars... a 2010 Prius and a 2010 Camry)-- we felt so grateful for his help. Actually, all of their help (Vu & Ken- finance peeps). C.J. is sincere, honest (did i just say honest?? about a used car sales man?? YES!!! You betcha!! oh, how he changed my world view!), and patient salesman. If you're looking to purchase a used car~ Toyota Sunnyvale is the BEST place as far as PROFESSIONALISM, PRICING and CUSTOMER SERVICE! We live in Salinas and found that they had the most affordable pricing in the surround 150 mile radius. It was a geniune pleasure working with all of them. Not only have they made us happy with our amazing vehicle purchases-- they have shown why Toyota is the way to go and why Toyota Sunnyvale is the BEST OF THE BEST when it comes to dealerships in the Monterey, Santa Cruz, San Jose areas! More

I want to answer the utmost basic question a prospective buyer has before going to a dealership. WHY should one go to THAT dealership? I read great reviews online of Sunnyvale Toyota, so without hesitating buyer has before going to a dealership. WHY should one go to THAT dealership? I read great reviews online of Sunnyvale Toyota, so without hesitating, I went directly to Toyota Sunnyvale. Although it was quite a distance from where I'm from, the sales manager (Tayo) greeted me warmly and thanked me for my service in the military. Right away, he showed me the auto and opened up the hood of the auto. I'm sure he exceeded my expectations with his friendliness and after offering the keys for me for a test drive, I took it out for a ride. The car handled great, as expected, but what impressed me was that after we returned to the lot, he insisted I take it out again (because I wanted to measure its turning radius even though I had already driven it and brought it back to the lot). He answered any and all of my suitable questions I had about its prior use, previous ownership, exchange policy, etc. Right away, my level of buyer impulse rose and soon enough, we were talking financing options. Tayo was very professional and helpful in guiding me to the right financing options (a proper term, rate, and down payment choices) and he led me to the right personnel for insurance papers and financing papers. Why would you go somewhere else? Another auto seller may have better cars on the lot, but a BMW or Mercedes is of no use if you buy it from a cold-blooded seller who dampens your buying/testing experience. If interested in purchasing a car (new OR used), give Toyota Sunnyvale a ring. it's going to be a congenial time for all members involved. They will connect you with the right people to satisfy your need for a reliable car experience and get you the auto of your dreams! Thank you, Tayo, Ken, and the rest of the Toyota Sunnyvale team. More

It was a great experience to visit the Toyota Sunnyvale. Specially Sales Associate Damien helped me a lot. He collected all my requirements and keep me updated when any car matching my criteria arrives in t Specially Sales Associate Damien helped me a lot. He collected all my requirements and keep me updated when any car matching my criteria arrives in their facility. He is very friendly and honest to tell the true facts about the car he is selling. After having such good experience I refereed many of my friends who also wanted to buy the car. Damien helped them in same great spirit. I would recommend Toyota Sunnyvale as the first preference for used cards. More

Sales Associate Damien @ Toyota Sunnyvale helped my friend in buying a used car. After collecting all our requirements he kept on updating us as and when he found any car matching our criteria. He h friend in buying a used car. After collecting all our requirements he kept on updating us as and when he found any car matching our criteria. He has great patience after several rejections also he never tried to purse us, he always shares true facts of the car. And with his cool attitude helped us to find a perfect match of our requirement. More

Dropping off was great, Bill answer all my questions and turn around was perfect. It was really busy but what can I expect, it was a Saturday. Simon helped me when the vehicle was done explained everything turn around was perfect. It was really busy but what can I expect, it was a Saturday. Simon helped me when the vehicle was done explained everything and had my vehicle pulled up ready to go before I knew it. Not bad for my first service at Toyota Sunnyvale. More

Hello... I bought a car at Toyota Sunnyvale and this is my first time buying a car... My parents always helped me and I never thought it could be that difficult until I had to buy a car myself. I went to t my first time buying a car... My parents always helped me and I never thought it could be that difficult until I had to buy a car myself. I went to through this and was almost tired of games dealerships played. I went to Toyota Sunnyvale and I was helped by a manager baharat. It was really nice that I was made aware off all the options and my college rebate which no one else told me... I am very happy with baharat honesty and he is very friendly and sweet.. I will always go return to him for my next car. More