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Toyota Sunnyvale

Sunnyvale, CA

4.5
4,380 Reviews

898 W El Camino Real

Sunnyvale, CA

94087

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4,380 Reviews of Toyota Sunnyvale

July 26, 2013

The Sunnyvale Toyota facility reminds me of the bad experience I had purchasing the vehicle there. Sean Nguyen (Financial Services Manager) and Mike New (Finance Director) forced an extended service pa More

by fzimmermann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike New, Sean Nguyen
July 26, 2013

I bought 2 cars at this dealer, I have had very good experience, Fernando Gonzalez helped me very professionally, I am very happy with my certified 2010 Rav 4. They have staff interested in the custome More

by sylagc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Gonzales
Jul 30, 2013 -

Toyota Sunnyvale responded

I would like to express our sincere gratitude both for your business and for taking the time to write this 5-star review. I am happy to hear that Fernando made such a good impression on you and earned your repeat business. We look forward to working with you again. Be sure to take advantage of our scheduled shuttle service the next time you pay our Service Center a visit. We offer it for free to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

July 26, 2013

I am extremely pleased with the service I received form Alex Parres during the entire purchase period of my Chrysler 300. He was knowledgeable, professional, friendly and went above and beyond to make sure More

by Hayzeli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 30, 2013 -

Toyota Sunnyvale responded

Thank you so much for your outstanding review and recommendation of our dealership. It's so great to hear that you were “extremely pleased” with the service you received from Alex. He is a wonderful asset to our team and I’m happy to know that he went above and beyond to make your visit a top notch experience. Congratulations of your new Chrysler 300. Don’t forget to take advantage of the 119-point inspection we provide to all our customers for free as part of our “10-Point Value Guarantee.” Sincerely, Tom MacDonald General Sales Manager tommacdonald@toyotasunnyvale.com | 408-481-6635

July 24, 2013

I went to a dealer in San Bruno couple days ago. When I asked one sales for a test drive of a Nissan Murano. He asked me are you trying to pay cash or finance, how much down.... I said probably finance wi More

by tomj1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2013 -

Toyota Sunnyvale responded

Tom, Thanks for taking the time to share your story. We are glad to hear that your experience with CJ set ourselves apart from the high-pressure experience you saw from our competitors. There is nothing more important to us than making sure you receive nothing but the highest quality customer service in a low-pressure environment. Please let us know if you have any automotive questions in the future and we will be more than happy to help. Also, don't forget that every vehicle from our dealership comes with a 119-point annual inspection performed by our specialists at no additional charge. Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

July 22, 2013

Dennis and Tim was super helpful and patience. They answered all the questions we had. We were able to put our daughter's car sear and baby seat in the back to see how much room we had if my husband wa More

by JnCfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim (Trainee), Bart DiCairano
Jul 24, 2013 -

Toyota Sunnyvale responded

Thanks so much for the 5-star rating. We are happy that we were able to be of service. We hope you and your family love your new vehicle. If there is anything automotive-related we can assist you with in the future, please let us know. In the meantime, we would like to remind you of our free scheduled shuttle service as part of our “10-Point Value Guarantee” for the next time you visit our service center. Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

July 16, 2013

The workers here are friendly and patient. They also provide secondary language service if you need. Basically, this dealer has variety models, detailed price explanation, and warm reception which are More

by dreampipe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 17, 2013 -

Toyota Sunnyvale responded

Thank you for your support. We try to deliver a comprehensive experience for the customer that includes transparent pricing and courteous service. I am happy to hear our team has been able to serve you and demonstrate that approach. We look forward to working with you again if you ever have any automotive needs. Also, please remember that every vehicle from our dealership comes with a 119-point annual inspection performed by our specialists at no additional charge. Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

July 15, 2013

My husband and I just stopped by to check out if they had the scion frs available in the store. Dino approached us and said they didn't have it, but he brought us inside and told us he would check another lo More

by evette1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 16, 2013 -

Toyota Sunnyvale responded

Evette, Thank you for the 5-star rating. We strive to provide courteous service to all our guests and are glad to hear that Dino helped you find the Scion FRS you were looking for. We hope you’ll consider returning to us for any automotive needs you may have in the future. Also, please don't forget that we offer a loaner vehicle with every service of $400 or more at no extra charge as part of our "10-Point Value Guarantee." Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

July 15, 2013

I wasn't willing to sit at the dealership all day to work a deal and I asked Socrates if he would be willing to handle everything via fax, email, and phone. He got me everything I needed and when I arr More

by andriette_morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Socrates Menchavez
Jul 17, 2013 -

Toyota Sunnyvale responded

Andriette, Thank you for the review and congratulations on your new car. We are happy that we could be of service in accommodating your schedule. If you have any other automotive needs, please feel free to come back and see us. Don’t forget that as part of our “10-Point Value Guarantee,” you’ll receive a free 119-point annual inspection at our service center for the lifetime of your ownership. Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

July 15, 2013

Quick and honest service, despite the long line. They didn't try to sell me something I didn't need. Very satisfied with the service. More

by BigBill100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 17, 2013 -

Toyota Sunnyvale responded

Bill, It's great to hear from you. It was a pleasure having you bring your vehicle in for service and to hear that you were satisfied by your visit. Let us know if you ever have any automotive questions or concerns. Also, we would like to remind you of our free scheduled shuttle service as part of our “10-Point Value Guarantee” for the next time you visit us. Sincerely, Bob Neitzke Service & Parts Department Director Bobneitzke@toyotasunnyvale.com

July 15, 2013

200% satisfaction guaranteed by DINO & KING!!!!! All you guys out there who wants to buy new/used cars, go to this dealership and look for this two guys!!!! DINOsaur did a big help for me to get my new More

by Siopao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
King Pizarro
Jul 16, 2013 -

Toyota Sunnyvale responded

Thank you for taking the time to share your experience with us. As a business we appreciate all guest feedback and are very proud to hear that Dino and King were able to assist you in finding a vehicle to suit your needs. We hope you’ll please keep us in mind for future repair or maintenance needs. Don't forget to take advantage of the free 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee." Sincerely, Marc Liu General Sales Manager marcliu@toyotasunnyvale.com | 888-402-3667

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