Toyota Sunnyvale

I drove over 200 MILES to buy my certified used Prius in Sunnyvale. I live in the Central Valley and can't stand the dealership out here in these small towns. They are not used to educated Latina women ne Sunnyvale. I live in the Central Valley and can't stand the dealership out here in these small towns. They are not used to educated Latina women negotiating deals with them. So I took my business elsewhere. I saw the vehicle I wanted online on the Toyota Sunnyvale website (I couldn't believe the price - it was exactly what the Blue Book valued the car at), did my homework and called John Ewell, Direct Sales Manager, to make an offer over the phone. He was very professional and didn't try to add any fluff. We agreed on a price and I paid my down payment over the phone to hold the car for me. The following weekend I drove down to test drive my new car and sign all the paperwork. It was painless! After I drove off I noticed a small chip in the windshield and also that one of the lights on the headlights was out. I called John on his cell phone and responded very promptly and assured me that they would take care of it. Since I am 4 hours away, he advised me to get the work done and have the Toyota in my area bill them. Painless again! Thanks John for all your help and making buying a car so enjoyable! More

We saw a used car on AutoTrader & spoke with a sales rep to explain our financial history. John, Miguel & Ken made our experience very pleasant and pain free. We like the no hassle approach and the fact rep to explain our financial history. John, Miguel & Ken made our experience very pleasant and pain free. We like the no hassle approach and the fact that their sales people didn't have that vulture feel when we first walked onto the lot. Their prices are fair. More

Brian Nguyen was very knowledgeable, supportive, friendly and accommodating. It was a pleasure to conduct business with him. He promised any additional support in the future. and accommodating. It was a pleasure to conduct business with him. He promised any additional support in the future. More

Absolutely impressive. This is probably the best dealership , I have seen in years. Been dealing with them for the last 6 years. Mike, the GM is a great guy. I was absolutely impressed by Kyle. One dealership , I have seen in years. Been dealing with them for the last 6 years. Mike, the GM is a great guy. I was absolutely impressed by Kyle. One of their sales guy. He was there to see me what I wanted and something within my rate band. He was precise, compassionate and friendly. Seldom does one come across such folks. He was patient. Kyle spent hours explaining me as what may be the right option. He spoke with me as he would speak with his close family. I was really touched. Took time to run a cost benefit analysis with me and my family, helping us to decide what we wanted. The other places I visited were just nasty. They just want to see for commission . But at Toyota Sunnyvale they see because they love their customers. Wish all the dealerships in and around the bay area have people like Kyle. God bless you Kyle. You are a star. Keep up the good work. -Amit More

As a new comer to U.S. I am not quite familiar with auto-related stuff like existing insurance, Ms. Bian helped me get a fax of it and help me take care of other things so I basically don't need to wor auto-related stuff like existing insurance, Ms. Bian helped me get a fax of it and help me take care of other things so I basically don't need to worry about anything. More

Bought a new car for my wife through Fernando as I have purchased a car from him before and got excellent service and very good deal. I would and have recommended him to family and friends. purchased a car from him before and got excellent service and very good deal. I would and have recommended him to family and friends. More

Jordan was wonderful! He made our car buying experience very positive, and we would definitely seek him out again if we needed another used car. He did not pressure us in any way, but was very friendly and very positive, and we would definitely seek him out again if we needed another used car. He did not pressure us in any way, but was very friendly and responsive. We appreciated his flexibility in letting us borrow the car for 24 hours to take it to our mechanic for a check, and were pleasantly surprised that he communicates via text as well! The paperwork was not bad at all, and the dealership gives a 3 day money back guarantee, which was peace of mind. Jordan was so nice to work with that we recommended him to a friend who bought a used car from him 2 weeks later. More

my parents went to buy a car there today and jorge cabrera was really helpful and with excellent customer service and answer all my parents questions, today was one of the best experience of getting cabrera was really helpful and with excellent customer service and answer all my parents questions, today was one of the best experience of getting a car in a dealer. More

Una gran experiencia. Mi esposo y yo teniamos tiempo buscando una camioneta mas pequeña de la que teniamos antes. Necesitabamos mejor consumo de gasolina. LLegamos a Toyota Sunnyvale y el señor Nestor n buscando una camioneta mas pequeña de la que teniamos antes. Necesitabamos mejor consumo de gasolina. LLegamos a Toyota Sunnyvale y el señor Nestor nos empezo a atender. Es un señor muy amable,pero casi no habla español muy bien. Despues escuchamos a Brenda hablando por telefono en español y le pedimos su ayuda. Ella nos ayudo en todo, nos explico lo que necesitabamos para financiar nuestra camioneta y fue muy paciente. Tuvimos muy buena experiencia, los precios estan muy razonables, y no hay tanta presion por parte del dealer. Terminamos con una CR-V, Brenda fue muy paciente durante todo el proceso. Incluso nos ayudo traduciendo en la oficina de finanzas. El señor de finanzas fue muy amable y nos ayudo a encontrar una garantia que se adapto a nuestro presupuesto. Si necesitan ayuda en español les recomendamos a Brenda, es muy atenta y muy paciente More