Toyota Sunnyvale

Erich took his time to show us all the options. Never rushed us. Ken was very quick in doing the finance and always shoots for the lowest price possible. Recommend both these guys. rushed us. Ken was very quick in doing the finance and always shoots for the lowest price possible. Recommend both these guys. More

Everyone we dealt with was professional, knowledgeable, helpful, and went out of their way to make sure we were well taken care of throughout the process. Within the first week we even exchanged the new ca helpful, and went out of their way to make sure we were well taken care of throughout the process. Within the first week we even exchanged the new car for a different color, and they couldn't have been nicer about it. Their 10 point Value Guarantee really works! More

I had outstanding service and help from Gianfranco and from the mechanic. They found an issue with transmission fluid and throttle-body. It really make a big difference that these things were fixed and from the mechanic. They found an issue with transmission fluid and throttle-body. It really make a big difference that these things were fixed and know I have more piece of mind. Thank you Respectfully submitted, Jerry-Ismael More

My experience at the dealer was amazing. I've been looking for a sports car for a long time. Every time I was going to a dealership, I never received such a well customer service as I did with Jorge C looking for a sports car for a long time. Every time I was going to a dealership, I never received such a well customer service as I did with Jorge Cabrera. He was friendly, informative and patient with me. He gave me a great deal and I will recommend the dealer and definitely Jorge for someone looking for a good car and great customer service. Thanks. More

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This is the second car purchased at this dealership in two years. I am impressed by the friendliness, professionalism, knowledge and eagerness to please the costumer. Mike Shum , the general manager carri two years. I am impressed by the friendliness, professionalism, knowledge and eagerness to please the costumer. Mike Shum , the general manager carried the sale of our new Venza from beginning to delivery of our car. The pricing was fair and reasonable. Ahmad Hatamieh spent a huge amount of time explaining the running of our new car and trying to get us comfortable with all the new electronics built into this car. Both of these gentlemen present a great face for this dealership. I would not hesitate to recommend this dealership to my friends and associates. More

Nestor Cid is the best car salesperson that I have ever had the pleasure of meeting and working with in my entire life. Let me tell you why I recommend Nestor and Sunnyvale Toyota dealership so highly. had the pleasure of meeting and working with in my entire life. Let me tell you why I recommend Nestor and Sunnyvale Toyota dealership so highly. My car was totaled in April 2013, and since then I have paid thousands of dollars in rental car fees, gasoline, and towing and repair bills on other people’s vehicles that I borrowed. I have shopped for a replacement vehicle with a trusted friend and but mostly alone. I searched the Internet, made hundreds of phone calls, and visited at least 50 private owned and corporate dealerships. During my long 4 month search for a used car, at times I felt I had been thrown to the wolves, without a prayer. It was challenging to have to learn about cars, the right questions to ask, and deal with so many different styles of salesmanship, policies, promises and pressure. I test drove many cars and took several for pre-purchase inspections. The outcomes between meeting the wrong salesperson, managers and finding poor quality cars was enough to want to give up finding an honest straight-forward value deal. BUT then a person like me, a grandmother raising grandchildren, on one income, meets a GEM like NESTOR. His salesmanship was outstanding from the first phone call to the day I picked up my car. I felt he was honest, fair, and caring on the phone and even more in person. The first car I called Nestor about was sold before I could arrive to see it, disappointed I hesitated to return Nestor’s calls. But NESTOR kept calling with information about another car; he assured me that he had the right car to fit my needs. We scheduled an appointment to see the car and we went on a test drive. By his mannerism and presentation it felt like to me that he was selling me a brand new car worth thousands of dollars more, rather than a used one. Nestor explained all the operations, mechanics and dependability of the Toyota’s cars at comparable mileage and value. He raised the hood, opened the trunk and walked me around the car to look at the exterior. On the test drive he rolled the windows up, turned radio off so that any noise could be detected, raised the hood, and etc. Nestor was patient and attentive, and answered all my questions. That was so refreshing. Back inside at the dealership, Nestor provided a thorough introduction about the dealerships policies and services of purchasing a vehicle through Sunnyvale Toyota. The more he talked the more I felt at ease like this was it, Eureka – I found a good car and the right salesperson and dealership I could trust. Nestor walked me through every process and introduction from start to closing of the deal. He and the managers followed through on everything that was said; they presented one seamless transaction -- awesome. Nestor also called a week later to offer check to see if things were still working great for me. Thanks to Nestor my search is over, I purchased a reliable, well-maintained used vehicle at a great price, and one that I can trust to take my family on vacation. I was greeted by all the sales and support staff and felt welcomed throughout every visit. All the staff presented as one big team. Being a woman, shopping alone for a car speaks volumes about the quality of their collaborative salesmanship as well. I am very happy and satisfied with my purchase, and I will definitely make referrals to them. Thank You NESTOR and Sunnyvale Toyota. More

First- I like the no-haggle policy (even though I did try to talk them down). Second- they provided the Carfax & pointed out the car I was considering had been in a fender bender. But they reiterated- it w to talk them down). Second- they provided the Carfax & pointed out the car I was considering had been in a fender bender. But they reiterated- it was Toyota Certified (some of the other used cars were not). They showed me a list of similar used cars for sale in the area and suggested I check out those dealers if I had any concerns. I appreciated their being so transparent on all the details. They have a 3 day return policy on used cars. The day after I bought my car, I saw on the website that they had another 2010 Prius IV that had not been in any kind of accident. It also had some additional features (like a Moonroof). The price was only $1000 more. I wrote Miguel - asking why this other car didn't cost more given the extra features. He wrote back immediately explaining that the one I bought had 7000 fewer miles and had brand new tires. And- he offered to exchange the car if I preferred this other one. Talk about amazing service. Everyone I dealt with was very friendly and no one pressured me to buy. Would I recommend this dealership? I already have - to a friend who is about to buy a Prius. Actually- I told her to check out the car that I'd written to Miguel about. And yes, I'd buy from them again. More

After searching for days, my fiance and I finally came to Toyota Sunnyvale where we finally found the car that matched our needs. When we entered the used car lot, we were greeted by Nestor Cid. I will high Toyota Sunnyvale where we finally found the car that matched our needs. When we entered the used car lot, we were greeted by Nestor Cid. I will highly recommend Nestor Cid to others because he made our car shopping experience quite pleasant. Nestor had a friendly, calm, and relaxed personality and didn't make us feel pressured or uncomfortable. He made us feel at ease by showing us around the used car lot. He pointed out cars that we might be interested in. He even let us look at used cars that had freshly come onto the lot which were located in back. After quickly showing us around, Nestor gave my fiance and I sometime to walk around by ourselves. I REALLY liked that he gave us alone time because we could talk and look at cars freely. When we spotted our car, we flagged down Nestor and he immediately came to our assistance. He opened the car up, showed us the inside, and told us to look at the car fax. I MUST SAY I love how Toyota Sunnyvale has the Carfax sheet available and accessible for the customers to look. I've never been to dealership that has done that. KUDOS! After looking at the car, he suggested that we take the car for test drive so we did. Once back, we didn't want to lose the car so we sealed the deal. The car that we purchased is a used 2007 Honda Civic which is in great condition and less than 100,000 miles. The price we were hoping to spend on a car was less than $10K but to be honest it's very hard to find a good car for that price in a dealership. We ended up spending a little more than we we expecting but we did end up with a great car. Overall, Toyota Sunnyvale had great customer service! I would highly recommend this dealership to other shoppers who are looking to buy a used car. And if at Toyota Sunnyvale, Nestor Cid is the man to look for! =) More

The prompt customer service and friendly sales people. The shop, break area and restrooms were clean and neat. Also the vehicle was washed and cleaned. The shop, break area and restrooms were clean and neat. Also the vehicle was washed and cleaned. More