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Toyota Sunnyvale

Sunnyvale, CA

4.5
4,380 Reviews

898 W El Camino Real

Sunnyvale, CA

94087

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4,380 Reviews of Toyota Sunnyvale

October 31, 2013

Nestor is the most nice, gentle, and patience sales i have ever met. He showed every car avialiable and answered every question i asked. Nestor also provide a quick service i need. More

by koyy010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nestor cid
Nov 04, 2013 -

Toyota Sunnyvale responded

Thank you for your kind words as well as this 5-star rating. Nestor is a valued member of our team and Iā€™m glad that you enjoyed working with him. Congratulations on your new car and we hope to see you again very soon. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our ā€œ10-Point Value Guarantee.ā€ Sincerely, Tom MacDonald General Sales Manager tommacdonald@toyotasunnyvale.com | 408-481-6635

October 30, 2013

Had a good experience here buying a used car. I ended up not liking the first car I bought so I took advantage of their 3 day return policy and brought it back. I found a car better suited to my needs so I More

by deniselarsen25msncom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Costa, King Pizarro, John Ewell, Diana Munoz
Nov 01, 2013 -

Toyota Sunnyvale responded

Denise, Thank you for this 5-star review. Iā€™m glad that you took advantage of our 3-day, ā€œno questions asked,ā€ return policy and found a car that you were more satisfied with. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Also, please remember that we provide a free loaner vehicle for every service order that is greater than $400 as part of our ā€œ10-Point Value Guarantee.ā€ Sincerely, Tom MacDonald General Sales Manager tommacdonald@toyotasunnyvale.com | 408-481-6635

October 30, 2013

I have so-so impressive and pleased that I received the best service from KALANI HERNANDEZ. He walked me through the whole process, including explaination and being patient many hours and made sure I recei More

by mtryss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalani Hernandez
Oct 31, 2013 -

Toyota Sunnyvale responded

Mtryss, Thank you for taking the time to write about your experience with us. We work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations, and make your first car buying experience a positive one. Please feel free to reach out to us if you have any automotive needs or questions in the future. Also, we hope youā€™ll take advantage of the free, scheduled shuttle service we provide if you ever bring in your car for servicing. Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

October 29, 2013

He is quiet and honest. He really listened to my request and I was satisfied. This is why I bought my car at this shop. Thank you. More

by sakaimasayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Ishihara
Oct 31, 2013 -

Toyota Sunnyvale responded

Thanks for your review. Weā€™re happy to hear that you found Nobu to be a good listener and responsive to your needs. We strive to provide quality customer service, and weā€™re glad you could see it. We hope to get the chance to earn business again in the future. Also, be sure to take advantage of our free shuttle service if you ever bring your car in for maintenance or repairs. Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

October 29, 2013

Well done! Brenda and ken did a great job. as a disabled veteran they made the whole process as stress free as possible. I always wanted a Prius and now I have one. in the army as a war fighter I drove an M More

by chadtschierschky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Costa
Oct 31, 2013 -

Toyota Sunnyvale responded

Chad, Thank you for your review. Iā€™m pleased to hear that Brenda and Ken did a great job getting you into a car with excellent fuel economy that you desired. Congratulations on your new Prius, and please let us know if there is any other automotive need we can help you with. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our ā€œ10-Point Value Guarantee. Sincerely, Tom MacDonald General Sales Manager tommacdonald@toyotasunnyvale.com | 408-481-6635

October 29, 2013

Our first family car purchase was a painless experience with an excellent customer service provided by Toby Uyemoto. He went above and beyond our expectation and surely delivered his words. Will defini More

by JolineCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Uyemoto
Oct 31, 2013 -

Toyota Sunnyvale responded

Thank you for your recommendation and welcome to the Toyota Sunnyvale family, Joline. We do whatever it takes to have our customers leave happy and are thrilled about your exceptional experience with Toby. If you or your family needs anything else automotive-related, please donā€™t hesitate to contact us or swing by. Have a wonderful day, and don't forget to take advantage of the free, 119-point inspection we provide as part of our ā€œ10-Point Value Guarantee. Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

October 28, 2013

The whole experience was pleasant and the sales staff helped in making the purchase an easy one. Thanks for the support. It was a pleasure doing business with this dealership. More

by rvivekm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
nestor
October 28, 2013

My fiance and I visited Toyota Sunnyvale this past week and we both feel as if the experience was a good one. We don't plan to purchase for another month or two, but we wanted to start looking around and d More

by xoxobender
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Gonzales
Oct 30, 2013 -

Toyota Sunnyvale responded

Thank you for taking the time to leave such an encouraging review. Our customers are our number one priority; we are committed to searching for the best vehicle that fits your needs and allowing you the time you need to make your decision. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Also, please remember that we provide a free 119-point annual inspection as part of our ā€œ10-Point Value Guarantee.ā€ Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

October 28, 2013

I really appreciated the "no haggle" approach at the Toyota Sunnyvale dealership. I knew I wanted a certified pre owned Yaris, and I'd done online research before visiting the lot. The prices p More

by TDMA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Brillhart
Oct 31, 2013 -

Toyota Sunnyvale responded

Thank you for taking the time to review us. Itā€™s great to hear that you were impressed by our storeā€™s trademark ā€œno-haggleā€ approach to pricing. We hope you enjoy your new Yaris and we look forward to working with you in the future. Donā€™t forget that every vehicle from our store comes with a free, 119-point annual inspection as part of our ā€œ10-Point Value Guarantee.ā€ Sincerely, Tom MacDonald General Sales Manager tommacdonald@toyotasunnyvale.com | 408-481-6635

October 28, 2013

The level of customer service at this location is exactly what many large companies strive to achieve. I couldnā€™t be happier with both our vehicle and how well we were taken care of. Thank you Toby for all More

by ihatework
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Uyemoto
Oct 31, 2013 -

Toyota Sunnyvale responded

Thank you for writing about your visit. It is so encouraging to hear that you think the level of customer service at our dealership is at a level that companies much larger than ours strive for. Congratulations on your new Toyota and we hope to see you again very soon. Also, please remember that we offer a free, 119-point annual inspection that we provide as part of our ā€œ10-Point Value Guarantee.ā€ Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

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