Toyota Sunnyvale

Stan did a great job of making car buying a painless experience. He took care of everything: from searching out the model I wanted ( it was not at the Sunnyvale, but he found it in Tracy) to trade-in, t experience. He took care of everything: from searching out the model I wanted ( it was not at the Sunnyvale, but he found it in Tracy) to trade-in, to financing. No pressure at all. More

I went to Toyota Sunnyvale after a poor experience at another Toyota Dealership in the town where I live. I received a competitive quote online and made an appointment to see a Classic Silver Prius V, M another Toyota Dealership in the town where I live. I received a competitive quote online and made an appointment to see a Classic Silver Prius V, Model 3. When I arrived, they greeted me at the door, took me straight to the exact car I had been quoted and we went for a test drive. They were friendly, organized, and efficient. Brian Nguyen too all the information required, answered my questions and then took me to Mike Weis for finishing the financial information. They worked well together and we finished in good time. Since I'm a 24x7 caretaker for my wife, it was going to be difficult to get back to Sunnyvale to pick-up the car. Brian Nguyen went above the call of duty and the following week used his lunch hour to pick me up in Palo Alto and take me back to Toyota Sunnyvale so I could drive my new car home and be gone a minimum amount of time from my wife. Toyota Sunnyvale is a very impressive operation and I would recommend them highly for buying a car. More

where should I strart well first of all I had a great deal with this dealer ship by the help of Ken Costa we started off with the first deal that we weren't happy with and leaving with great APR and the deal with this dealer ship by the help of Ken Costa we started off with the first deal that we weren't happy with and leaving with great APR and the monthly payment that we wanted he really did what he said he would do. A man of his words I would say. He gets down to business. I like how he followed up on us about our loan. Made contact with other Credit Union and made sure that we had the lowest APR and Monthly. I'm very happy with my used 2004 Subaru Impreza WRX STI More

Brian is a capable salesman. We were overall pleased with him. He is not pushy or arrogant, but perhaps a little more smiling and humor might help. He was certainly much easier to deal with, and more h with him. He is not pushy or arrogant, but perhaps a little more smiling and humor might help. He was certainly much easier to deal with, and more honest, than a salesperson we talked to at Toyota Palo Alto. Since we haven't purchased a car in 10 years, we don't know what the industry salesperson standards are today. We think Brian could improve by becoming more assertive, but I don't mean aggressive. He speaks too softly. A stronger tone might imply more certainty and knowledge about the product, which I think he knows, but it didn't come across clearly enough. I didn't always understand the answers to questions I asked him. I couldn't hear the answers? Bob and Joy Rewick More

I bought my first car at this dealership, I like the way John Ewell and Brenda helped me getting the details.. they also helped me with little discount.. very good at the way they do the things very quick, John Ewell and Brenda helped me getting the details.. they also helped me with little discount.. very good at the way they do the things very quick, helpful. all in all i will recommend this dealership and recommend to get in touch with John or Brenda. More

My wife and I were in the market for a second car but was unsure what kind of car we needed. John "Papas" Papadopoulos gave us excellent service by answering all our questions without pressuring us to purcha unsure what kind of car we needed. John "Papas" Papadopoulos gave us excellent service by answering all our questions without pressuring us to purchase a car now. He took the time to show us any car we were interested in and in the end helped us select the car that we wanted with a great price. I'd definitely recommend John and Toyota Sunnyvale to anyone who is interested in purchasing a car. Thank you again! More

I bought my new car at Toyota Sunnyvale a few days ago. My wife and I chose a new car for a long time, but we didn't doubt that we will buy it at Toyota Sunnyvale. Why? This dealership offers a great choic My wife and I chose a new car for a long time, but we didn't doubt that we will buy it at Toyota Sunnyvale. Why? This dealership offers a great choice of new cars and excellent service. My wife selected interior and exterior whereas I selected car specifications. Thank you, Gary, he helped us in our choice. Special thanks to Brian, it was pleasure to have to deal with him. I was convinced that at Toyota Sunnyvale are working the best professionals. More

I am editing my review because although I am pleased with the physical vehicle I purchased from Toyota Sunnyvale, I am extremely dissatisfied with the poor customer service immediately after the sale was com the physical vehicle I purchased from Toyota Sunnyvale, I am extremely dissatisfied with the poor customer service immediately after the sale was completed. After the sale was finalized (+3 hours and 3 separate trips), only one set of keys was provided for new car (*used, only had 22,000 miles, but it is new to me), and the Dealer blamed the customer for losing the second set and followed up by saying they are only required to provide one key. However, this key to my keyless ignition car had a dead battery in it. Additionally, all of the previous car owner's personal information was still stored in my vehicle (including their home address and personal phone contacts). Since I was within my 3-day guarantee period, I immediately contacted the dealership, and was promised they would replace the battery if I brought the car back in. I told the employee on the phone and via email what day and time I would be expected. Upon arrival, I was treated poorly by an associate, Ken Costa (3rd party to this particular sale). Unfortunately, it only takes one bad apple to spoil the bunch. When people have been asking me about my new car, I have been saying it's nice, and then following up with the story of his terrible behavior. I am your customer, and have just made a large purchase that I would hope would translates to at least cordial customer service by ALL of your staff (not just the Dealer or people making a commission), since it is a reflection upon your entire business. I felt Ken was extremely rude, and wanted to inform you so that he can adjust his attitude for future customers, or people can altogether request another representative (Jordan was my dealer, and was nice). It is unfortunate that the second set of keys was "lost", and think it was poor business to fail to mention this detail until after the paperwork was all signed. It will be a personal expense to have another set of keys coded; that will be hundreds of dollars. I do realize that this is a minimal charge to replace the battery, however it is the principle of making a +$17,000 purchase to a keyless ignition car, and the one and only set of keys doesn’t work. This was supposed to be a simple, “no problem” fix that was communicated to your staff, but was executed very poorly. I do not appreciate Ken taking a tone with me, nor being pushy with my personal items. When we were in the Finance Specialist Eric's office to get the cables I had forgotten (thank you again for that), Ken removed them from the plastic bag they were in, and aggressively threw the bag down on your office floor, and shoved the cables at me. He was beyond-rude, and told me this is NOT his problem, that it is Mine since I purchased the car as-is. He immediately told me that I would "need to come back tomorrow when somebody could help me". Again, I had communicated that I would be there that Wednesday night at 8 PM (there was only 1 other customer in the entire dealership at that time, it was not as if he were too busy to be capable of helping). It is 30-mile drive for me, and this was my 4th trip down, after I had to work that day. And when I am on-the-clock at work, I am Expected to represent my company in a positive manner. I also do not appreciate his condescending statements nor his raising voice at me. When he finally said he would need to check with his manager, I asked for his name, and quickly his attitude changed. Then his demeanor changed from being openly rude to a fake helpful/cheeriness; it is insulting he would try and act in good character once he was in the presence of his manager. He pretended to fumble through the box of keys for all of the vehicles, but then promptly stated he did not have any matches for batteries. I told him they had already put a new model of my car at the front of the lot, but it must have been too much trouble to walk the couple feet to check on it. Instead of actually taking apart the keychain like I requested so that I could see what type of battery it was, they instead told me flatly that I should "just drive the car manually with the hardcopy of the key"... great advice... All in all, Ken was very quick to make assumptions and make a terrible impression, when this business had nothing to do with him. Honestly, the Walgreens employee who actually helped to open up the keychain to change the battery was more willing and able to be of assistance (while working on minimum wage with no commission versus a business such as yours that relies heavily on customer satisfaction and referrals). This was within my 3-day return "Satisfaction Guaranteed" parameters, and the dealership is lucky that I did not return the car immediately. Needless to say, my satisfaction level has dropped substantially, and I am hesitant to recommend your dealership in the future. I had immediately posted great reviews from my sale, and was promised by Management that I would be reimbursed the next-day for the battery replacement once I provided the receipt. Sadly, nearly a month has transpired, and these salesmen have clearly forgotten to follow up or take any action to correct their mistake or make-good on this complaint. More

very welcome services and fast respond . i walk in with my needs and talks with Socrates with the finance i am looking for the financial manager Ken Costa gave me exactly what i want thanks .LOUIE my needs and talks with Socrates with the finance i am looking for the financial manager Ken Costa gave me exactly what i want thanks .LOUIE More

Hi, My wife and I purchased a nice Toyota Highlander in Hi, My wife and I purchased a nice Toyota Highlander in Toyota Sunnyvale. I personaly like the service of a sales man Kalyani H.. Everything : car re Hi, My wife and I purchased a nice Toyota Highlander in Toyota Sunnyvale. I personaly like the service of a sales man Kalyani H.. Everything : car review, test drive, questions answers comes very quickly an with passion. It was not like an agressive process with hassle ans so on... He carefully explained alll the details, options and bonuses from the dealer without any pressure and advertisement. Acting like mostly a friend and not as a sales. We feel comfortable and get all the answers! More