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Toyota Sunnyvale
Sunnyvale, CA
4,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,378 Reviews of Toyota Sunnyvale
December 31, 2013
I bought a used Avalon from Toyota Sunnyvale a while ago. The salesperson CJ just called last week and said Merry Christmas to me... very unusual, I told him the rear passenger-side suspension makes some noi The salesperson CJ just called last week and said Merry Christmas to me... very unusual, I told him the rear passenger-side suspension makes some noise. He suggested I take the car back to the dealership and redeem the free annual inspection in order to diagnose the problem. Wow... really? I remember he told me about the free inspection when I bought the car, but I never thought it's real, or I would ever use it. Thank you CJ! The best car sales I've ever met. Also I would like to recommend this dealership to anyone who is looking for a used car. Two thumbs up! More
by tonylu
December 31, 2013
My wife and I bought a new car at Toyota Sunnyvale, and we've been very happy with our experience there. Nobu is very professional and friendly. He showed us the different car models we were interested we've been very happy with our experience there. Nobu is very professional and friendly. He showed us the different car models we were interested in, answered all our questions in detail, and finally gave us a good deal when we decided on the car we liked. Throughout the process, he was straightforward with no hassle, gave us the time we needed to reach a decision, and never tried to pressure us into buying something beyond our price range or what we needed (which, if you've been out shopping for a car, know is a rare thing). He was also very helpful when we had some problems with the final paper work and straightened everything out for us. Nobu, by far, is the best sales person we have met since we moved to the bay area. Thanks Nobu. More
by shadiyoussef
Employees Worked With
Nobu Ishihara
December 31, 2013
Tim O'Connor helped us purchase a Toyota Prius Plug-In. He was knowledgeable, helpful and sincere. The negotiation process was straightforward and stress-free. I also appreciate that he called us Plug-In. He was knowledgeable, helpful and sincere. The negotiation process was straightforward and stress-free. I also appreciate that he called us several days later to make sure the car was fine and answer any questions we have with using it. More
by wj2075
December 31, 2013
I'm very happy with the service and the price, Jorge Cabrera help me a lot. thank you so much for everything I will recomend toyota sunnyvale to my friends and family. Cabrera help me a lot. thank you so much for everything I will recomend toyota sunnyvale to my friends and family. More
by Getty1
Employees Worked With
Jorge Cabrera
December 28, 2013
I've been looking for a Tundra with 8' long bed for a while. Most dealers have V8 double cab with standard bed. When I first called CJ, he said he would look into his inventory. If they don't have for a while. Most dealers have V8 double cab with standard bed. When I first called CJ, he said he would look into his inventory. If they don't have one he can trade one for me. I said OK but actually I didn't expect too much from him. Couple days later, he call me that he has one in stock. But it's pretty much the basic one... no power doors. But the price is good, so I bought it. CJ is a very nice guy to work with. He let me test drove the truck on some local roads and on the highway. After settle down the price and everything, it didn't take too long to get to sign the paper. The whole purchase process took less than 2 hours! I was very surprised about the efficiency of this dealership. Never expected that buying a car is actually quite easy. I will recommend CJ and this dealership to my friends. More
by waileung
December 23, 2013
I found the truck I was looking for on Cars.com. After sending an email to set an appointment to test drive the truck, I received an email follow-up within two hours from Josh, confirming that the truck w sending an email to set an appointment to test drive the truck, I received an email follow-up within two hours from Josh, confirming that the truck was still there, and setting the time to test drive. My wife and I went in that evening to take a look at the truck. We were greeted by Josh in the lobby, and showed the truck. It was clean, well prepared, and reasonably priced. Once we decided to buy the truck, we were introduced to Ken Costa. He was friendly, helpful and went WELL beyond what is expected from a finance guy... We had to go back the next day to seal the deal, as Ken wanted to be sure that he could get us the best rate. Ken ended up having to re-do the paperwork because he ended up getting us a LOWER interest rate! Totally un-expected!! The day after we took the truck home, Ken called to check, and be sure that everything was ok, and to see if we had any questions. I've bought 10-12 cars in my life, and I have NEVER been treated as good as I was by Ken and Josh. Both class acts, representing Toyota Sunnyvale!!! More
by kevinnivek
Employees Worked With
Josh Gunter, Ken Costa
December 23, 2013
Extremely happy with Toyota of Sunnyvale. Their staff was very friendly and knowledgeable. They ensured I was getting the truck and options I was looking for. Look forward to driving my Tacoma for year was very friendly and knowledgeable. They ensured I was getting the truck and options I was looking for. Look forward to driving my Tacoma for years and referring others to the Toyota of Sunnyvale experience. More
by marklfreitas
Employees Worked With
Ahmad Hatamieh
December 23, 2013
I really feel Sunnyvale Toyota doesn't provide customer service that is acceptable by any means. My lasted bad experience was in December, 2013 but Toyota Sunnyvale has a history of bad customer s customer service that is acceptable by any means. My lasted bad experience was in December, 2013 but Toyota Sunnyvale has a history of bad customer service that started 3 years ago. To start with the first bad experience and work my way chronologically, I'll start when I first bought my car from Toyota Sunnyvale and end with today's experience. I first bought my first Toyota, a 2010 Toyota Highlander Hybrid, in November of the same year. The sales person wanted me to come in the next day to complete remaining paperwork. I had told him that I had a family event in the afternoon, but he assured me that he would have everything ready so I wouldn't stay there for over an hour & would make my event on time. This was not the case, & after arriving around 9:00 in the morning, it took another 4 hours before I was able to leave. The entire time I waited, he kept stalling me that it would only take another 15-30 min (repeatedly). Needless to say, this started a bad relationship with Toyota Sunnyvale. After a year, the radio started to have problems. It would eject CDs on it's own & turn off. It got progressively worse. I reported this every time I brought the car in for maintenance, but they repeatedly said that they couldn't reproduce the problem. On the first maintenance after the warranty expired, they concluded that I was right & it did have a problem, but that I would have to pay for the replacement since the warranty had expired (in 2013). Only after complaining a very long time did they acknowledge that they should have replaced it earlier & didn't charge me for the replacement (but I did still pay for the labor). I shouldn't have had to spend the additional time to complain to have them fix something that should have been fixed during the warranty & I shouldn't have had to pay for the labor. About the same time, the key-fobs started to not work. Both had started to fail at the same time. I reported this as a concern since it appeared very unusual (the service representatives told my wife that when a key fob goes out, it goes bad gradually, giving the driver/owner ample notice to replace the battery). We replaced the batteries every 3 months for a 9-month period. Toyota Sunnyvale wouldn't troubleshoot the issue, but made me spend over $600 & labor on new key fobs. Again, like before, this problem started before the warranty period expired, but they wouldn't acknowledge a problem until after the warranty had ended. Soon after this, the stock tires had worn down at about 50K miles (I thought that was a rather short tread-life, but just accepted it). They were stock Toyo Open Country tires. My gas mileage on my hybrid had started to decline (from 26-27 mpg to about 25 mpg) so my initial thought was that it was the low tread on the tires. The service department read: "keep moving forward on tires MATCHED EXACTLY to your Toyota." I bought new tires that the service technician recommended (Yokohama Geolander). My gas mileage went down to 23-24 mpg. This just didn't make any sense. The service department said they would over-inflate the tires & that I should come back after 2-weeks of use. After 2-weeks, no change in gas mileage. They recommended changing the tires back to the stock model. In the meantime, I did some Internet research & learned that the Yokohama tires were discontinued (the previous year) & were not low-rolling resistance tires, which apparently are preferred tires for hybrid cars for improved mileage (according to my internet research). So much for the tires MATCHED EXACTLY to my Toyota. In order to facilitate moving back to the old model tires, I had to pay for labor & $100 for the difference between the two tires. My gas mileage is now 24-25 mpg. Recently, there was a recall for an IPM module, which apparently is part of the hybrid drive system. The service to address this was expected to take 1-3 days. In each of the previous visits (which were multiple for each), I was given a loaner car. One of the times, I had returned a loaner car with baby food stains in the back seat, which I won’t deny because I remember when it happened. When I returned it (which wasn’t the last time), they accepted the return of the car & said it was okay. Now, they are saying that they will no longer give me loaners because they expect not to have to pay additional costs for detailing a car. That’s fine. I expect not to have to need a loaner every time I bring in my car and that they fix my car when I report an issue (I’ve started taking pictures when something goes wrong to give them proof) Also, this is was an issue, whey didn’t they tell me when I returned the car at that time and I talked to the service representative about it (I didn’t try to hide it, I pointed it out when I returned the car. Like I said, I remember when it happened). At this point, I feel the decision not to give me a loaner & not to tell me about this is simply vindictive since this was something that could have been communicated over 6-months ago. At any rate, at this point, it’s clear Toyota Sunnyvale conducts stall tactics to create a situation to maximize service bills to create a greater financial burden on their customers than expected. More
by Darby19d
Employees Worked With
Bill Moody
December 20, 2013
The dealer was friendly and worked with us through everything and put us in the car we need with no presure I would diffently recomed these dealler ship to my friend and family and come back everything and put us in the car we need with no presure I would diffently recomed these dealler ship to my friend and family and come back More
by joe408
Employees Worked With
ratha, Ratha Ke
December 19, 2013
I enjoyed working with Ryan. He had no problem communicating via email as we negotiated the sale and was straightforward and honest in his dealings with me. He also went the extra mile in locatin communicating via email as we negotiated the sale and was straightforward and honest in his dealings with me. He also went the extra mile in locating the specific vehicle I wanted from other dealerships instead of just offering me what he had on his lot. I would highly recommend Ryan to anyone in the market for a new car. More
by shelgesen
Employees Worked With
Ryan Cacatian
