Toyota Sunnyvale

Very helpful This is the first time I bought a car in United States. I was able to buy a used car without communication issues. The car was excellent condition. Go This is the first time I bought a car in United States. I was able to buy a used car without communication issues. The car was excellent condition. Good experience. More

Stan matched Apple's famous customer service Bought a 2008 Prius 8 years ago from Stan Wolowski. I was super happy to learn that he is still there! I sent him an email listing exactly what I was Bought a 2008 Prius 8 years ago from Stan Wolowski. I was super happy to learn that he is still there! I sent him an email listing exactly what I was looking for. He immediately sent back pricing, availability and how to make a deposit if I was ready for him to find a match and bring it in. I sent the exact message to a car broker and got a generic message back asking me to let them know how they could help me... It's a week later and I just picked up a new, hard to find, Hybrid Camry that Stan found at a dealer 150 miles away. He had the car transferred and scheduled a time for me to pick it up. He escorted me through the whole process, competently and efficiently explaining as needed. I couldn't be happier with the process, Stan's casual professionalism or the car! I would equate the whole process to reserving an iPhone on-line, making an appointment to pick it up and having the Apple tech happily and competently walk you through the setup. More

Superb!!! We just bought another car from Toyota Sunnyvale , Mr.Delon Orquin was superb in providing service to us, all questions/needs were 100% answered by hi We just bought another car from Toyota Sunnyvale , Mr.Delon Orquin was superb in providing service to us, all questions/needs were 100% answered by him, we thank you so much Mr.Delon for helping us again finding the right car , we'll see you again next time-from your happy customer santi/celia More

Excellent customer service My experience at Toyota Sunnyvale was the best I've ever had at a car dealership. Both Jory (sales) and Marius (finance) were incredibly genuine, help My experience at Toyota Sunnyvale was the best I've ever had at a car dealership. Both Jory (sales) and Marius (finance) were incredibly genuine, helpful and followed-up with me multiple times after the purchase of the pre-owned car. There were a few things that needed to get fixed in the car and Jory made sure that these things were taken care of without any hesitation. I'd recommend this dealership to anyone in the Bay Area. More

Pleasant experience with buying my new Toyota Just purchased my new 2015 Toyota Highlander at this dealership. Philip Mattus and Jay C from sales were helping me with the purchase. Straight forwar Just purchased my new 2015 Toyota Highlander at this dealership. Philip Mattus and Jay C from sales were helping me with the purchase. Straight forward and no BS transaction. Call or go see them in person and you won't be disappointed. More

Great experience Zenia was a very helpful person. She helped me get the car I was looking for with no hassle at all. Overall, I very much enjoyed the experience I was Zenia was a very helpful person. She helped me get the car I was looking for with no hassle at all. Overall, I very much enjoyed the experience I was given. More

Millis Ishoo can't be bothered I have been getting my cars serviced at Toyota Sunnyvale for the past eight years. In those eight years, I have been told that they can't accommodate I have been getting my cars serviced at Toyota Sunnyvale for the past eight years. In those eight years, I have been told that they can't accommodate me at the time I requested, it happens. I have taken my car in with and without appointments. I have had meh experiences and superb experiences, but I have never been dismissed the way Millis Ishoo dismissed me this morning. As an assistant service manager, Mr. Millis should have a basic understanding of customer service. He is definitely NOT an "I will go the extra mile" kind of guy. He is just a mediocre "I'll show up to collect my paycheck" kinda guy. He is the filler guy, while the aces get a day off. What did Mr. Ishoo do that enraged me? He refused to take my car, and he failed to offer a solution. I left, because I felt we were at an impasse. He, not once tried to make me leave happy. I didn't have to leave with what I wanted, my car serviced in a reasonable time, but leaving with an appointment, or feeling like I mattered (what I feel is the essence of customer service). I was fuming, livid. I was half way home and then said eff it, I'm going back. I returned and got another service guy, who took my car and made me feel like I mattered. More

Service above and beyond Allen helped me with my Camry. Allen went above and beyond the call of duty helping me get my seatbelt unjammed while in the drive which saved me lot Allen helped me with my Camry. Allen went above and beyond the call of duty helping me get my seatbelt unjammed while in the drive which saved me lots of time as I had another appointment to get to. More

Got everything handled super quick and was on my way! Phillip Mattus was great today, I came in looking to swap over the lease on my current Prius onto another one and compare lease rates on other options Phillip Mattus was great today, I came in looking to swap over the lease on my current Prius onto another one and compare lease rates on other options. I ended up settling on the newer Prius and Phillip had answers ready for everything I asked. Roy from financing is also great to work with. Overall, very satisfied! More

Very helpful! I came in to get my wipers replaced. Lou was very helpful. Had me in and out of there very quickly. I would recommend Toyota Sunnyvale to anyone. Th I came in to get my wipers replaced. Lou was very helpful. Had me in and out of there very quickly. I would recommend Toyota Sunnyvale to anyone. Thanks Lou for the great experience! More