Toyota Sunnyvale

I reached out to the dealership to inquire about the 2023 Toyota sienna. Simone wrote back and said all sienna’s are reserved and they are not putting any more people on the waitlist. Then I was asked if I w Toyota sienna. Simone wrote back and said all sienna’s are reserved and they are not putting any more people on the waitlist. Then I was asked if I was interested in another vehicle and I said yes and told them the vehicle. I never heard back from that person. Then a week later someone else reached out and said are you still interested in the sienna. I said immediately replied yes and for them to please give me an update and I never heard back. I’m wondering if I’m being contacted by bots or a real person. Im not sure. More

Clueless staff in the parts department, they do not know how Toyota's parts warranty works. I am supposed to be able to take my part and invoice to any dealership to get a warranty replacement. The person a how Toyota's parts warranty works. I am supposed to be able to take my part and invoice to any dealership to get a warranty replacement. The person at the counter didn't know, so he went to go check with someone in the back. Whoever that person was falsely stated that I have to go back to the dealership where I bought it. That dealership is out of state and not convenient for me to return to. So either they willfully lied so that they don't have to deal with the warranty claim, or they are just clueless how Toyota's warranty works. I will update this review if they make it right. I will also point out that some of my previous experiences have been more positive - Joel in the parts department was amazing during my previous visit. More

Olivia has consistently been superb at handling service on my 2021 Tundra Platinum (at 25K miles currently) for numerous service intervals to date. She is very responsive, knowledgeable, and personable as on my 2021 Tundra Platinum (at 25K miles currently) for numerous service intervals to date. She is very responsive, knowledgeable, and personable as well as clear and concise, so you very much feel like you're in good hands with her. Olivia is superb at keeping me updated on service progress (I usually wait at the dealership), and her post-service follow-up is excellent! Olivia was out on the day of one of my service visits, so she put me in the very capable hands of Melanie Soriano, who expertly handled my visit that day. I prefer very early morning appointments, and every time I was greeted warmly by Dave Maich (Service Drive Manager) with whom I've enjoyed chatting each time. My most recent visit (25K) featured a nice video summary by Peter Mayberry (Service Technician) that was very informative and well-composed. Though I bought my Tundra new off the lot at another local SF Bay Area dealership, and though there are several other Toyota dealers that are closer to my home, the consistently excellent vehicle service experience at Toyota Sunnyvale continues to make the 40 mile drive worthwhile. Thank you Olivia, and good job Toyota Sunnyvale Service! More

His honesty and careful explanations helped us achieve a smooth car-buying experience. Thank you very much! smooth car-buying experience. Thank you very much! More

My first car in the US was purchased timely. Thanks to Nobu's great work, I could minimize inconvenience after moving to the Bay area. Thanks to Nobu's great work, I could minimize inconvenience after moving to the Bay area. More

I had a great experience with Nobu. This was my 1st time to purchase a car and I was a bit nervous. His response is always super fast and he makes sure my questions/concerns are clear This was my 1st time to purchase a car and I was a bit nervous. His response is always super fast and he makes sure my questions/concerns are clear. It was such a smooth transaction and I highly recommend him. Thank you!! More

I had a fantastic experience at this car dealership. During the purchasing process, the salesperson- Mr.Dhanendra Shah provided excellent guidance and answered all of my questions thoroughly. He was During the purchasing process, the salesperson- Mr.Dhanendra Shah provided excellent guidance and answered all of my questions thoroughly. He was patient and took the time to understand my needs and preferences, which was greatly appreciated. The financing options were clearly explained, and I was impressed with the competitive rates offered. He also took the time to show me all the features of my new car and provided me with a detailed orientation. Overall, I am extremely satisfied with my experience at this dealership and would highly recommend it to anyone in the market for a new car. The team's professionalism, attention to detail, and customer-focused approach made the entire process a breeze. Thank you! More

I provided the requested information to Martin Tamrach, Sunnyvale Toyota to be on their wait list. No confirmation from him at all. Disappointed!! Sunnyvale Toyota to be on their wait list. No confirmation from him at all. Disappointed!! More

My son and I just made our purchase of a Toyota's RAV4 and it was awesome. This is by far the best dealership in the Bay Area. Exceptional experience working with Amir. Amir is extremely professional and and it was awesome. This is by far the best dealership in the Bay Area. Exceptional experience working with Amir. Amir is extremely professional and friendly, he clearly explained all details of the purchase, every page in documentation. Very smooth purchase, no hassle or tricks ,only honesty, top customer service, hospitality, and respect. Thank you Amir and Sunnyvale Toyota. More

I would give zero if I could. Scheduled basic oil change and when I arrived they told me it would be a 5 hour wait for my car! At no time did they notify me of the extreme wait t Scheduled basic oil change and when I arrived they told me it would be a 5 hour wait for my car! At no time did they notify me of the extreme wait time... why bother with a confirmed time. One way shuttle, what good is that if they have your only car and you are left flat footed as you have not made arrangements to have someone drive you back! Will never schedule service here again. More