Back

Toyota Direct - Service Center

Columbus, OH

4.2
768 Reviews

768 Reviews of Toyota Direct - Service Center

Sort by
January 22, 2025

I have been coming to Toyota Direct for around 14 years for service on my cars and I highly recommend Toyota Direct for any automotive needs! They are excellent, trustworthy, efficient, and reasonable in p More

by JackMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mindy
January 22, 2025

Dealership was unable to fix the problem with my Toyota RAV 4. Hatch will not open, blamed on extremely cold weather. Greatly disappointed that I am expected to put up with this situation until the weather More

by june ennis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clifford Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

Great service staff and technicians. Always very honest and able to explain everything. Only place I go for my service on my Toyotas. More

by mrenda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

My experience at Toyota Direct was excellent. Mindy seemed very knowledgeable and was patient in answering my questions. The facility was roomy and comfortable with nice amenities--coffee, snacks More

by ritalongardner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

All good as usual. Toyota Direct is good about keeping me up to date always. More

by t.athey
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Excellent service, fast service. Very pleasant waiting time, recommended. Very friendly staff, always willing to listen to you and clarify your doubts. More

by nenena13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Always have had good experiences at Toyota Direct, I have taken my Tacoma there for service for at least 15 years. More

by jeffrey.w0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

They did great. Very responsive and everything was fast and the staff made sure to keep me in the loop the whole process More

by nolanbrittany82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Not very friendly, not very informative and they like to make their customers look like fools. 3rd survey from one bad experience, oil change. More

by jason.kent0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russell Doddroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

when i arrived they were nice and they gave me great service i enjoyed it More

by amobley7154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
21
...