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Toyota Direct
Columbus, OH
1,178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,178 reviews
October 29, 2024
Justin was wonderful and even took me on a test drive to help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. More
by ssaungst
Verified Customer
October 29, 2024
Fabulous was the experience. The department runs very smoothly and fast. Friendly people and additional info available at hand. The department runs very smoothly and fast. Friendly people and additional info available at hand. More
by ezwhitty
Employees Worked With
October 29, 2024
Everyone is always very friendly and helpful. They are honest with what they tell me about my car and what needs to be done. They are honest with what they tell me about my car and what needs to be done. More
by sylropp
Employees Worked With
October 29, 2024
Some of its employees do not work enthusiastically and are very slow15 sales its good. are very slow15 sales its good. More
by desaquim@hotmail.com
October 29, 2024
I've always had great service at Toyota Direct when my vehicle needs to be serviced. vehicle needs to be serviced. More
by krs
Employees Worked With
October 28, 2024
Lost my keys for 2 days. Didnt tell me. Was told a service agent would call us back. We showed up finally to get details and then they had to admit they had the car, just no Didnt tell me. Was told a service agent would call us back. We showed up finally to get details and then they had to admit they had the car, just no keys. But not before they blamed AAA first. Three phone calls later w AAA and talk to the literal tow truck driver to learn keys were handed directly to service desk. So much time wasted when they could’ve been honest or called us. Trust lost- in the market for a new car. Not here for service. Not here for buying after this. More
by toyotadriver
Employees Worked With
Lacy
October 28, 2024
Everyone did fine this time and did not find anything else to make me spend money on. I only wish they had better donutss and things like before. else to make me spend money on. I only wish they had better donutss and things like before. More
by dane13
Employees Worked With
October 28, 2024
This is the 3rd time I've had service done and the check engine light came back on the next day. (The light went off when I started my car before I left there.) It requires another trip for me. Are there t engine light came back on the next day. (The light went off when I started my car before I left there.) It requires another trip for me. Are there two different resets that need done, once when the engine is started after service and once the next day? More
by gaddamsue
Employees Worked With
October 27, 2024
I bought my vehicle at Drive Direct and regret it. I wish I would have went to Toyota direct from the start. The customer service is amazing they made me feel like they cared about me as a person and I wish I would have went to Toyota direct from the start. The customer service is amazing they made me feel like they cared about me as a person and not just for the money. I will be bringing my car here for service moving forward! I can’t thank the service team enough for their help and understanding! More
by Shawn C.
Employees Worked With
Other Employees :
The manager in the service department during my visit I think his name was Jeremy
