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Toyota Direct
Columbus, OH
1,145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,145 reviews
Verified Customer
October 30, 2024
Everything was good , friendly, knowledgeable and helpful. The reason for four stars is because of waiting time could be cut little shorter in my opinion helpful. The reason for four stars is because of waiting time could be cut little shorter in my opinion More
by shpetimmeka
Employees Worked With
Don’t remember the service guy’s name
October 30, 2024
Appalled by experience, can't believe they are allowed to function as an authorized Toyota service center. Offered almost $1000 worth of service that my 2021 RAV4 simply did not need (already done, not appro function as an authorized Toyota service center. Offered almost $1000 worth of service that my 2021 RAV4 simply did not need (already done, not appropriate for miles or driving conditions per the maintenance guide, alignment performed with tires that needed to be replaced). Needed warranty service as well and they booked a follow-up appointment for that, then told me when I came for the follow-up that the warranty service was not available. Will not return, please think twice before coming here for service. More
by heather
Employees Worked With
Jacob Handlin (service)
October 30, 2024
Great technician who explained everything to a t. Also helped me learn more about my car. Also helped me learn more about my car. More
by i.samatar
Employees Worked With
October 29, 2024
Some of its employees do not work enthusiastically and are very slow15 sales its good. are very slow15 sales its good. More
by desaquim@hotmail.com
October 29, 2024
I've always had great service at Toyota Direct when my vehicle needs to be serviced. vehicle needs to be serviced. More
by krs
Employees Worked With
October 29, 2024
Justin was wonderful and even took me on a test drive to help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. More
by ssaungst
October 29, 2024
Fabulous was the experience. The department runs very smoothly and fast. Friendly people and additional info available at hand. The department runs very smoothly and fast. Friendly people and additional info available at hand. More
by ezwhitty
Employees Worked With
October 29, 2024
Everyone is always very friendly and helpful. They are honest with what they tell me about my car and what needs to be done. They are honest with what they tell me about my car and what needs to be done. More
by sylropp
Employees Worked With
