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Toyota Direct
Columbus, OH
1,138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,138 reviews
December 25, 2024
I like service for Toyota because my dream and my real vehicle I happened i vehicle I happened i More
by mohamed dahir
Verified Customer
December 24, 2024
I went to the dealer store a few times before my purchase and so interacted with more agents. Everybody was very helpful. and so interacted with more agents. Everybody was very helpful. More
by 7alberi
December 24, 2024
Made an appointment to have a tire looked at 2. 25 hrs later walked out with a full service and wipers, they never looked at the tire. Left two messages within 24 hours of the service about the issu 25 hrs later walked out with a full service and wipers, they never looked at the tire. Left two messages within 24 hours of the service about the issue and request for a service manager to return a call, 4 days later have yet to hear from anyone. The next phone call will be to corporate to express my displeasure. More
by bo1letterio
Employees Worked With
December 24, 2024
Charge too much for services. $375 to replace tire sensor, $150 for console cover spring install. Sensor light will remain lit & console cover will remain open. Can’t justify expe $375 to replace tire sensor, $150 for console cover spring install. Sensor light will remain lit & console cover will remain open. Can’t justify expense. Was over $1,000 to get 3 tires & 1 free & an alignment for 15” tires. Will get free rotation . More
by debbodkin
Employees Worked With
December 24, 2024
Convenient location. Attentive and transparent communications with my service representative. Comfortable waiting lounge area complete with a wide variety of coffee choic Attentive and transparent communications with my service representative. Comfortable waiting lounge area complete with a wide variety of coffee choices and bagels. More
by st12101999
Employees Worked With
December 24, 2024
The service was easy to schedule. I was kept well informed during the appointment both through texts, and in person from the coordinator. I was kept well informed during the appointment both through texts, and in person from the coordinator. More
by tompopoff
Employees Worked With
December 23, 2024
Excellent dealership to work with. Easy to deal with. Communicates effectively and delivers a great product. Easy to deal with. Communicates effectively and delivers a great product. More
by barlowj48
Employees Worked With
December 23, 2024
The services are good and I don't have anything else to say. thank you say. thank you More
by Mohamedsacko
December 23, 2024
Thank you! It’s always a great experience at Toyota Direct! 5 Star rating ALWAYS!!! It’s always a great experience at Toyota Direct! 5 Star rating ALWAYS!!! More
by ginalynnk1959
Employees Worked With
December 21, 2024
Other than the wait service was excellent thw people in parts were also very helpful parts were also very helpful More
by km.seeds
Employees Worked With
