Town East Ford - Service Center

Town East Ford responded

Thank you for your wonderful feedback! We’re delighted to hear that the staff member who assisted you was helpful, patient, and made you feel comfortable. We’re proud to have such dedicated team members. If you need anything else or have further questions, don’t hesitate to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Zane provided you with honesty and straightforwardness. We’re proud to have him on our team and glad you had a positive experience with us. If you ever need anything else, don’t hesitate to reach out. Enjoy your new vehicle!

Town East Ford responded

We’re truly sorry to hear about the issues you experienced with your recent service, including the delays and lack of communication. This is not the level of service we aim to provide, and we want to address your concerns promptly. Please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can work towards resolving these issues and ensuring everything is handled to your satisfaction. Your feedback is important to us, and we appreciate the opportunity to make things right. - Lamentamos mucho saber que tuvo problemas con su servicio reciente, incluidos los retrasos y la falta de comunicación. Este no es el nivel de servicio que buscamos brindar y queremos abordar sus inquietudes de inmediato. Comuníquese con nuestra Gerente de Relaciones con el Cliente, Terri Scott, a Tscott@towneastford.com para que podamos trabajar para resolver estos problemas y asegurarnos de que todo se maneje de manera satisfactoria para usted. Sus comentarios son importantes para nosotros y agradecemos la oportunidad de corregirlos.

Town East Ford responded

Thank you for the feedback! We’re glad to hear that your experience was great and that the check-in process was quick and easy. It’s important to us to keep you updated throughout, so we’re pleased to know we met your expectations. If you need anything else, don’t hesitate to reach out!

Town East Ford responded

Thank you for your kind words! We’re glad to hear that your oil change went smoothly and that our team was able to assist you effectively. If you need any further help or have any questions, feel free to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for sharing your experience with us! We're delighted to hear that our team listened to your needs and helped you find a solution that fit both your requirements and budget. Your satisfaction is our priority, and it's wonderful to know we were able to assist you in making a sound decision. If you have any more questions or need further assistance, don't hesitate to reach out!

Town East Ford responded

Thank you for sharing your experience! We’re delighted to hear that your service was completed efficiently and that our technician provided courteous and thorough care. Your satisfaction is our priority, and we’re pleased that you’re happy with how your car was handled. If you need anything else or have any questions, feel free to reach out. Thank you for your business!

Town East Ford responded

Thank you for your continued support and for bringing this to our attention. We're glad to hear that you generally have a good experience with us. We apologize for the oversight regarding the free oil change. Please contact us so we can review your bill and make sure you're appropriately credited for the free oil change. We appreciate your understanding and look forward to resolving this promptly.

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Crista provided excellent service and got your vehicle back to you as promised. We'll make sure to pass along your kind words to her. If you need any further assistance, feel free to reach out. We look forward to serving you again!