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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140

468 Reviews of Town East Ford - Service Center

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September 06, 2024

The service is the best i think i will alway use the service.thank u town East ford More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Sep 10, 2024 -

Town East Ford responded

Thank you for your positive review! We’re thrilled to hear that you consider our service the best and that you plan to continue using it. Your satisfaction is our top priority, and we appreciate your trust. We look forward to assisting you in the future!

September 05, 2024

Town East service is outstanding! Polite, knowledgeable and on time. Jim Artrip did great job and was a pleasure to work with. More

by jsghome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Town East Ford responded

Thank you for your positive feedback! We’re thrilled to hear that Jim and our service team provided you with outstanding, polite, and timely service. It’s great to know that Jim made your experience enjoyable. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

September 05, 2024

Fast, friendly, very helpful. I would recommend This service center to anybody. Our service advisor was very friendly More

by gilbertespinoza2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica reeves
Report | Print
Sep 06, 2024 -

Town East Ford responded

Thank you for your positive feedback! We’re thrilled to hear that you had a fast, friendly, and helpful experience at our service center. It’s wonderful to know that our service advisor made a great impression on you. Your recommendation means a lot to us. We look forward to serving you and your friends in the future!

September 05, 2024

One of the Best Ford Dealer Service Center. in Dallas. Efficient, transparent and friendly staff. More

by kpakpoakwei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
Report | Print
Sep 06, 2024 -

Town East Ford responded

Thank you for the great review! We’re thrilled to hear that you consider us one of the best Ford dealer service centers in Dallas. Our team strives to provide efficient, transparent, and friendly service, and we’re glad to know that it shows. We appreciate your support and look forward to assisting you in the future!

September 05, 2024

Ericka was 10/10 thanks for everything and recommending the best oil for my car More

by NIICOLEE886
Recommend Dealer
Yes
Employees Worked With
Erika
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Sep 06, 2024 -

Town East Ford responded

We’re glad to hear that Ericka provided you with excellent service and helped you find the best oil for your car! Thank you for the 10/10 rating and for recommending us. If you need any more assistance or have further questions, feel free to reach out. We look forward to seeing you again!

September 04, 2024

They did a great job on my truck and where very helpful on explaining the process of the repair great customer service More

by telonm82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Sep 05, 2024 -

Town East Ford responded

Thank you for your positive review! We’re glad to hear that you’re pleased with the repair work on your truck and that our team provided clear explanations and great customer service. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback and look forward to serving you again!

September 04, 2024

The lady that attended to me did a great job. She was very helpful and patient with my African language. She was awesome More

by FENGAI91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady that checked me in. I forgot her name
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Sep 05, 2024 -

Town East Ford responded

Thank you for your wonderful feedback! We’re delighted to hear that the staff member who assisted you was helpful, patient, and made you feel comfortable. We’re proud to have such dedicated team members. If you need anything else or have further questions, don’t hesitate to reach out. We look forward to serving you again!

September 03, 2024

Zane was an extremely up front and honest guy hard to come by in this chaotic business glad we were able to bump into him at TEF More

by zanedunman4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zane
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Sep 04, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Zane provided you with honesty and straightforwardness. We’re proud to have him on our team and glad you had a positive experience with us. If you ever need anything else, don’t hesitate to reach out. Enjoy your new vehicle!

September 03, 2024

La lleve para remplazar una parte, me espere 3 semanas para que estuviera lista nunca me llamaron para actualizarme. La parte salio dañada y tuve que regresar. Le dieron un golpe en la puerta y no se lo More

by maribelbasio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto
Report | Print
Sep 05, 2024 -

Town East Ford responded

We’re truly sorry to hear about the issues you experienced with your recent service, including the delays and lack of communication. This is not the level of service we aim to provide, and we want to address your concerns promptly. Please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can work towards resolving these issues and ensuring everything is handled to your satisfaction. Your feedback is important to us, and we appreciate the opportunity to make things right. - Lamentamos mucho saber que tuvo problemas con su servicio reciente, incluidos los retrasos y la falta de comunicación. Este no es el nivel de servicio que buscamos brindar y queremos abordar sus inquietudes de inmediato. Comuníquese con nuestra Gerente de Relaciones con el Cliente, Terri Scott, a Tscott@towneastford.com para que podamos trabajar para resolver estos problemas y asegurarnos de que todo se maneje de manera satisfactoria para usted. Sus comentarios son importantes para nosotros y agradecemos la oportunidad de corregirlos.

September 02, 2024

It was a great experience. It was quick and easy to check in, and I was updated often. More

by Jeremiah Lavine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McDonough
Report | Print
Sep 04, 2024 -

Town East Ford responded

Thank you for the feedback! We’re glad to hear that your experience was great and that the check-in process was quick and easy. It’s important to us to keep you updated throughout, so we’re pleased to know we met your expectations. If you need anything else, don’t hesitate to reach out!

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