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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140

468 Reviews of Town East Ford - Service Center

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September 12, 2024

A good place to buy a ford. Good people to work with and do Bis with in this area. More

by GMARTIN158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with us. It’s great to know you found our team to be helpful and professional. If you have any future needs or questions, please don’t hesitate to reach out. We look forward to serving you again!

September 12, 2024

Shannon is great to work with at Town East Ford! She makes everything easy and communicates well with you. More

by CALDWELL2412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that Shannon provided you with such a great experience. We’re proud of our team and their commitment to making every interaction smooth and enjoyable. If you need any further assistance or have more feedback, don’t hesitate to reach out. Thanks again for choosing Town East Ford!

September 10, 2024

Ericka was great, she took good care of me from start to finish. Good job! More

by MANUELARCHBOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka
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Sep 11, 2024 -

Town East Ford responded

Thank you for your kind words! We’re thrilled to hear that Ericka provided excellent service and took great care of you throughout your visit. We’ll be sure to pass along your praise to her. If you need any further assistance, don’t hesitate to reach out. Thank you for choosing us!

September 09, 2024

Service was. 5 star. Advisor 5 star. Glad I did business with town east ford More

by sammycolgrovesr74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a 5-star experience with both our service and advisor. Your satisfaction is our top priority, and we're glad to have met your expectations. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing us!

September 09, 2024

No word on my truck and it’s been 3 weeks now. I do not recommend Town East Ford. I had to call to get a loaner. I should’ve been offered one since my truck is a King Ranch. More

by severo_vasquez97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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September 09, 2024

The customer service department was very customer friendly and explained what was needed to correct the problem. He corrected my problem and I am happy with their service. More

by GARYFLACHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Sep 11, 2024 -

Town East Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that our customer service department was able to assist you effectively and address your issue. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have additional questions, please feel free to reach out.

September 08, 2024

Josh was professional and getting my Truck service and I THANK YOU I will be back More

by jonhdeere09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Sep 10, 2024 -

Town East Ford responded

Thank you for your kind words! We’re thrilled to hear that Josh provided you with professional service for your truck. We look forward to welcoming you back in the future. If you need anything else, please don’t hesitate to reach out!

September 08, 2024

Loved the personnel the service was awesome, thank you for doing great work 👍 GOD BLESS More

by rsephus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Town East Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team and that you’re pleased with the service. Your positive feedback means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for your support!

September 08, 2024

I have been taking my truck to the service department since I had it the service is good but rewards should be better for repeat customer. More

by MBROWN2151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Town East Ford responded

Thank you for being a loyal customer and for your positive feedback on our service. We appreciate your suggestion regarding rewards for repeat customers and will take it into consideration as we work to improve our programs. If there's anything specific we can do to enhance your experience, please let us know. We look forward to continuing to serve you!

September 07, 2024

Shannon Fauver and Kevin took care of my services all in less than an hour of me not even being there waiting. Can’t be more satisfied Thanks to the service department. More

by isilano07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
Report | Print
Sep 10, 2024 -

Town East Ford responded

We're thrilled to hear that Shannon and Kevin provided such efficient and effective service! It’s great to know they were able to handle everything promptly without requiring you to wait. Thank you for your kind words about our service department—we appreciate your support and look forward to assisting you again in the future!

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