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Town East Ford - Service Center

Mesquite, TX

4.6
475 Reviews
Call Service Center (972) 584-9140

475 Reviews of Town East Ford - Service Center

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September 17, 2024

Clean, nice place and people. Problem was my end. Once I was able to give a pathway Jim ran with it and had it done. More

by dennisjmartin1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : USMC SGM Jim
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Sep 18, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that you found our dealership and team to be clean and friendly. It’s great to know that once you were able to provide the necessary information, Jim was able to handle everything efficiently. If you need any further assistance or have additional questions, feel free to reach out. We're here to help!

September 17, 2024

Very professional service, would recommend them to anyone. The professionals there are courteous and informative. I appreciate their assistance getting my Ford Bronco Sport working again. More

by Davidfitz87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim artrip
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Sep 19, 2024 -

Town East Ford responded

Thank you for the fantastic review! We’re thrilled to hear that you found our service professional, courteous, and informative. It’s great to know that we were able to assist with getting your Bronco Sport back in working order. We appreciate your recommendation and look forward to serving you and anyone you refer in the future. If you need anything else, don’t hesitate to reach out!

September 15, 2024

I had a very good experience the guy that helped me was very helpful in getting me in and out of there More

by Kuykendalladam502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Town East Ford responded

Thank you for sharing your positive experience! We're glad to hear that our team member was helpful and efficient in assisting you. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

September 15, 2024

The Servise agent was Amazing and took care of me & my Explorer above & beyond. I will drive from Denton. TX to have my Explorer serviced in Garland @ Town East Ford. They are the best! More

by Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Town East Ford responded

Thank you for your wonderful review! We’re thrilled to hear that our service agent went above and beyond to take care of you and your Explorer. It’s fantastic to know you’re willing to make the drive from Denton to Garland for our service—what a compliment! If you need anything else or have any further questions, please don’t hesitate to reach out. We look forward to seeing you and your Explorer again soon!

September 15, 2024

Thanks for thanking the time to assist me with the oil change and being courtesy. More

by PRICESTEPHANIE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Town East Ford responded

Thank you for your kind words! We’re glad we could assist you with your oil change and that you had a positive experience with our team. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, don’t hesitate to reach out.

September 14, 2024

Didn't know what was wrong, turned out I needed a new battery, David got me right in. Very pleased with the service More

by mesadebra56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McDonough
Report | Print
Sep 16, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're glad David could assist and get you back on the road with a new battery. Providing quick and efficient service is important to us. If you need anything else, we're here to help!

September 14, 2024

The work was a good job and the service was very good. Customer service is good. I love you. Thank you again. More

by Tawana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Arias
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Sep 16, 2024 -

Town East Ford responded

Thank you so much for your kind words! We're thrilled to hear that you were satisfied with the work and our customer service. It means a lot to us, and we love having you as a valued customer. Thank you again, and we look forward to serving you in the future!

September 13, 2024

Quick appointments, great service. Employees are friendly, good pricing. Making an appointment was easy and they explained what they would do More

by ywiggins2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Town East Ford responded

Thank you for your fantastic review! We’re delighted to hear that you had a positive experience with our quick appointments, great service, and friendly staff. We’re also glad that our team provided clear explanations and offered good pricing. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again!

September 13, 2024

Service at time of visit was excellent. Except having a manager return my voicemail twice More

by mpuentes43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Town East Ford responded

Thank you for your feedback! We’re glad to hear that you had an excellent service experience during your visit. If you need any further assistance or have additional concerns, please feel free to reach out. We appreciate your patience and look forward to serving you better in the future.

September 13, 2024

Had an emergency while hauling horses long distance in the Texas heat and this service team was fabulous! More

by aggiedvm97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Town East Ford responded

Thank you for sharing your experience! We’re delighted to hear that our service team was able to assist you effectively during your emergency. We understand how stressful such situations can be, especially in the Texas heat, and we’re glad we could provide the support you needed. If there’s anything else we can do for you, please don’t hesitate to reach out. Safe travels and best wishes!

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