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Town East Ford - Service Center

Mesquite, TX

4.6
474 Reviews
Call Service Center (972) 584-9140

474 Reviews of Town East Ford - Service Center

Sort by
September 23, 2024

Erika and the service team are very kind and handled my needs in a timely manner. I will definitely be returning More

by Sierra W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Town East Ford responded

Thank you for your kind words! We're so glad to hear that Erika and our service team provided you with timely and attentive care. Your satisfaction means a lot to us, and we look forward to welcoming you back for your future needs!

September 23, 2024

Had a bumpy start to getting my truck engine replaced but in the end they took care of me More

by lEEBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Sep 24, 2024 -

Town East Ford responded

Thank you for your understanding and patience throughout the process! We're glad to hear that, despite the initial challenges, we were able to take care of you in the end. Your satisfaction is important to us, and we appreciate your feedback. If you need anything else, don’t hesitate to reach out!

September 22, 2024

The service was great the service writer did not try to sell me something like did not need. We will see you next time for service. More

by LWW818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Town East Ford responded

Thank you for your kind words! We're glad to hear that you had a great experience and appreciated the honest approach from our service writer. We look forward to seeing you next time for your service!

September 22, 2024

Everyone was upbeat and courteous! Willing to help and had some useful suggestions. Thanks for the help More

by LESLIEKIMBLE2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that our team was upbeat, courteous, and helpful during your visit. We always strive to provide the best experience and useful suggestions to meet your needs. If you ever need anything in the future, don't hesitate to reach out. We look forward to seeing you again!

September 22, 2024

Jim is the excellent service person you could go to. He was able to answer all my questions and make me feel reassured. More

by MELANNY.RODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that Jim provided you with excellent service and reassured you by answering all your questions. We'll be sure to pass along your kind words to him. If there's anything else you need, don't hesitate to reach out. We're here to help!

September 21, 2024

Trustworthy dealership and service department to work with. I go there to get everything I need done More

by CALDWELL2412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon F.
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Sep 23, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that you find our dealership and service department trustworthy. Providing reliable service is our top priority, and we appreciate your continued support. If there's anything more we can do for you, please don't hesitate to reach out!

September 19, 2024

Service was great. It was done it a timely manner and they even took care of a recall my car had. More

by GBSANCHEZ92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Town East Ford responded

Thank you for your positive review! We’re glad to hear that you had a great service experience and that we could take care of your recall in a timely manner. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again in the future!

September 18, 2024

Bad customer Service, false information, charge extra fees without knowledge, worst part didn’t do the half of the work, I have to return hours later to get the job done, the place smells quite a bit lik More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The cashier, the representative, and the mechanic.
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Sep 19, 2024 -

Town East Ford responded

Thank you for bringing these issues to our attention. We’re genuinely sorry to hear about your experience and that we did not meet your expectations. Providing accurate information, transparent pricing, and high-quality service is important to us, and we regret that this was not reflected in your visit. We would like to address your concerns in more detail and work towards resolving them. Please contact Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. She will be able to assist you further and ensure your concerns are properly addressed. We appreciate your feedback and hope to have the opportunity to make things right.

September 18, 2024

Appreciate that the Service Dept. took my car and changed the oil, and rotated the tires quick than I expected. More

by CARLTEXAS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Town East Ford responded

Thank you for the great feedback! We’re glad to hear that our Service Department exceeded your expectations with the oil change and tire rotation. We appreciate your trust in us and look forward to providing you with excellent service in the future. If you need anything else, feel free to reach out!

September 17, 2024

Clean, nice place and people. Problem was my end. Once I was able to give a pathway Jim ran with it and had it done. More

by dennisjmartin1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : USMC SGM Jim
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Sep 18, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that you found our dealership and team to be clean and friendly. It’s great to know that once you were able to provide the necessary information, Jim was able to handle everything efficiently. If you need any further assistance or have additional questions, feel free to reach out. We're here to help!

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