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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140

468 Reviews of Town East Ford - Service Center

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March 13, 2024

Over 2hr wait for oil change and tire rotation when quoted 1 - 1.5 hrs. Also my oil filter is leaking so unfortunately I will have to return due to workmanship. More

by chad.cornstubble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Town East Ford responded

Hi Chad, thank you for sharing your feedback with us. We apologize for the extended wait time and the issue with your oil filter. We take your concerns seriously and will address them with our team to ensure a better experience in the future. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford to discuss this further.

March 13, 2024

Not sure about this dealer Town East ford when I bought my F150 from there I was told and have the paperwork showing that my first two oil changes where included with my purchase, within two years of purch More

by mwashington4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Blumer
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Mar 18, 2024 -

Town East Ford responded

Hi there, we're sorry to hear about your recent experience. We strive to uphold our promises and we apologize for any miscommunication that may have occurred. We would like to look into this matter further to ensure customer satisfaction. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford to discuss this further.

March 12, 2024

Staff was courteous and friendly Repair/service took longer than original time frame given Thank you More

by monreeves1
Recommend Dealer
Yes
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March 12, 2024

Mr Robles was very professional and he always keeps me in the loop when it comes to servicing all my vehicles. Town East Ford service department will always be my go to dealership. More

by flutian
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Robles
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March 11, 2024

Dropped it off for service and was immediately greeted, final payment was as quoted Doug was professional and personable More

by Sdelfyette
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug
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March 11, 2024

Tyler kept me up to date on the status. Was very helpful I'm very satisfied More

by EFAVELLA0720
Recommend Dealer
Yes
Employees Worked With
Tyler
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March 10, 2024

I received excellent customer service and Alberto explained the services that were recommended for my vehicle. More

by SUVLover
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alberto Vazquez
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March 10, 2024

Tyler was quick and informative And he has the same name as me so he is cool More

by TYLERLEEUW
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler
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March 10, 2024

From the time I set a shedule time & get a confirmation appointment, everything runs like clock work. More

by RLZAPATA861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHANNON FAUVER
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March 09, 2024

Friendly and knowledgeable service. He took his time, and helped me understand what the problem was with my vehicle. Keeping me informed all the way through the repairs. More

by KITTTUFFYROCKERMAX57
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David
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