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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140

468 Reviews of Town East Ford - Service Center

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March 21, 2024

Friendly people which took care of me in a timely manner without any concerns at all More

by JCH195169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 25, 2024 -

Town East Ford responded

We're so happy to hear you had a positive experience! Friendly staff and a timely service are important to us, and we're glad we delivered on both.

March 20, 2024

She got me in immediately. Only had to wait about 45min for oil change and tire rotation. Great job Patricia. Thank you Kaitlynn for getting my apt so soon after I called. More

by VICKIJLA
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield, Patricia Breakfield
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March 20, 2024

Service Crista Harris was great she made sure the MPP plan I had was used because my last I got my vehicle serviced I was told my plan was no longer valid so when I expressed this Crista made sure my pl More

by amnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Harris
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Mar 21, 2024 -

Town East Ford responded

Thank you for your positive review! We are glad that Crista was able to help you use your MPP plan on your service. Thank you for your business, and we look forward to servicing you at your next visit!

March 20, 2024

The Town East Ford Dealership provided great service and were very helpful and knowledgeable in handling the needs of my vehicle! More

by DEAVERTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Harris
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Mar 21, 2024 -

Town East Ford responded

On behalf of the entire team at Town East Ford, thank you for the fantastic review! We're thrilled to hear that our service was great and our team was helpful and knowledgeable in handling your vehicle's needs. That's exactly what we strive for! We look forward to seeing you again at Town East Ford for your next service appointment.

March 20, 2024

Tyler Robles listened to my concerns on my 2017 F-350, and was able to order parts I needed. It was very quick and painless! Great job! More

by Jclough
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Robles
Report | Print
Mar 21, 2024 -

Town East Ford responded

On behalf of the entire team at Town East Ford, thank you for the fantastic review! We're thrilled to hear that Tyler Robles listened attentively to your concerns about your F-350 and was able to quickly and efficiently order the parts you needed. That's exactly the kind of service we strive for! We'll be sure to pass your kind words on to Tyler. Thank you for choosing us!

March 20, 2024

Prompt and timely response. Ease of online scheduling and communication. Tyler was attentive and helpful to me. More

by CHOIH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler , Patricia Breakfield
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Mar 21, 2024 -

Town East Ford responded

Thank you for taking the time to leave such a detailed review! We're happy to hear you experienced a prompt and timely response, found online scheduling easy, and had clear communication throughout. That's exactly what we aim for! We'll be sure to pass your compliments on to Tyler for being attentive and helpful. At Town East Ford, we value a smooth customer experience, and it means a lot to know we achieved that for you. Thank you for choosing us!

March 20, 2024

They were really helpful and knowledgeable for the questions I had. The service was done in time it was promised. More

by mmapps_1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Mar 21, 2024 -

Town East Ford responded

We're thrilled to hear you had a positive experience! Thank you for letting us know that our team was helpful and knowledgeable in answering your questions. Equipping our staff to provide informative answers is important to us. We're also glad the service was completed on time as promised. That shows our commitment to efficiency. Thank you for choosing us!

March 19, 2024

My advisor, Jim Artrip, rocks! ! He always gets me in and out and has a great attitude. More

by MCCLURE3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
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Mar 20, 2024 -

Town East Ford responded

We're thrilled to hear you had a fantastic experience! Thank you for the 5-star review. We appreciate you recognizing Jim's efficiency and positive attitude. We'll be sure to pass on your kind words to him!

March 19, 2024

Great service. Very helpful and took care of my F150 truck. My service advisor was great, looking forward to do business again. More

by GLENWINFREY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Town East Ford responded

We're thrilled to hear you had a great service experience with your F150! Thank you for the 5-star review. Looking forward to seeing you again soon!

March 19, 2024

Always bring my truck here for maintenance because I trust the work performed on it when I bring it. Again this time, they did an excellent job with communicating and following up with me on the truck. More

by ALLTRADESDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
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Mar 20, 2024 -

Town East Ford responded

We're so glad you trust us with your F250's maintenance! Thank you for the fantastic 5-star review. Providing clear communication and keeping you informed is important to us, and we appreciate you recognizing Erica's efforts in that area. It's also great we could catch up on that F250 recall for you - safety is our priority! We look forward to seeing you again for your truck's next maintenance needs.

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