Town East Ford - Service Center

Town East Ford responded

Thank you for the fantastic 5-star review! We're thrilled to hear that your entire experience was exceptional, from the quick service processing to the friendly customer service. It means a lot to us that you appreciated the ride share service we provide. We want to ensure getting your car serviced is as convenient as possible. We're also delighted to hear that everyone you interacted with, from the first person who greeted you to the person who took your payment, provided fantastic customer service. At Town East Ford, we strive to create a welcoming and efficient environment throughout the entire service process. We'll be sure to pass your kind words on to the entire team! Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service appointment.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you received both good customer service and excellent help from Austin. It sounds like he went the extra mile to get your truck fixed! At Town East Ford, we strive to provide exceptional service and ensure our customers leave happy. We'll be sure to pass your kind words on to Austin - he'll be delighted to know he made a positive impact. Thanks again for choosing Town East Ford! We look forward to seeing you again next time.

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that your service representative provided you with an efficient and attentive experience. It's important to us that our customers feel heard and well-cared for. We appreciate you mentioning that she addressed all of your concerns. At Town East Ford, we take pride in listening carefully to our customers and ensuring their needs are met. Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service appointment.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your early morning appointment was everything you hoped for: short wait time, great service, a hassle-free experience, and a friendly waiting area. That's exactly what we strive for! We're glad you found the waiting area comfortable as well. It's important to us that our customers feel relaxed and welcome while their vehicle is being serviced. Thanks again for choosing Town East Ford! We look forward to seeing you again soon.

Town East Ford responded

We're so happy to hear your experience was excellent! Thank you for mentioning Tyler's friendliness and attentiveness – we'll be sure to pass on your kind words. It's fantastic to hear the entire team was efficient and did a great job taking care of your car's needs. That's exactly what we strive for! Thank you for choosing us, and we look forward to seeing you again next time your car needs some TLC.

Town East Ford responded

Thank you for taking the time to leave a review! We appreciate your kind words about our professional and knowledgeable salespeople, as well as the efficiency of our service department, especially Tyler. We're glad you've had positive experiences with those aspects of our business. We understand your feedback about the length of time it took to purchase a vehicle. We constantly strive to improve the efficiency of our sales process, and we take your comments to heart. We're actively working on streamlining procedures to minimize wait times for future customers. Thank you for your patience and your continued business!

Town East Ford responded

Thanks for the review! We appreciate you mentioning that our team was easy to deal with and kept you informed about your vehicle. Our goal is to provide clear and timely communication throughout the service process.

Town East Ford responded

We're happy to hear you continue to experience great service at our dealership! We sincerely apologize for the longer wait time than usual during your recent visit. We understand that your time is valuable, and we're always working on improving our scheduling and efficiency to minimize wait times. Thank you for your patience and understanding. We appreciate your continued business!

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a positive experience at our service center. We appreciate you mentioning that our service advisor was friendly and helpful. We strive to provide excellent customer service, and it's great to know they exceeded your expectations. We're also happy to hear that your service was completed faster than anticipated – we know your time is valuable! Thank you for recommending us! We look forward to seeing you again soon.