Town East Ford - Service Center

Town East Ford responded

We're thrilled to hear that your recent service experience exceeded your expectations! Our goal is to provide exceptional service, friendly interaction, and efficient completion of work - and it sounds like we achieved all three in your case. Knowing the service took less time than you planned is especially great news! We understand your time is valuable, and we appreciate you recognizing the advisor's professionalism and friendliness. Thanks again for choosing Town East Ford. We look forward to seeing you again for your next service appointment!

Town East Ford responded

Thank you for your review! We apologize for the inconvenience caused by the initial error during the recall service. We're happy to hear Davis was able to quickly and efficiently resolve the issue. A painless and quick resolution is what we aim for in all service encounters. We'll be sure to recognize Davis for his excellent service. Thank you for your patience and understanding!

Town East Ford responded

Wow, thank you for the amazing review! This is exactly what we love to hear. It sounds like Austin went above and beyond to make your service experience a breeze. Clear communication, cost estimates, and timely completion are all hallmarks of the excellent service we strive for at Town East Ford. We're especially thrilled that you've been a loyal customer since 2017 – your continued trust means a lot to us! A perfect 10/10 rating is fantastic – thank you for recommending us!

Town East Ford responded

That's fantastic to hear! We appreciate you letting us know about your positive service experience. On-time appointments, courteous service representatives, and answering all your questions are exactly what we strive for.

Town East Ford responded

We're thrilled to hear you had a great experience with both our service and communication! Thank you for taking the time to leave a review, and especially for mentioning your service advisor. It means a lot to know that we were clear and kept you informed throughout the process. We pride ourselves on providing excellent service, and our team works hard to make every visit as smooth and positive as possible. We look forward to seeing you again soon!

Town East Ford responded

We're so glad to hear Crista was helpful and kind during your visit! Thank you for the kind words and for taking the time to leave a review. At Town East Ford, we strive to ensure clear communication and a positive experience for every customer. Crista takes pride in going the extra mile, and we'll be sure to pass on your appreciation.

Town East Ford responded

Thank you for taking the time to share your recent service experience. We sincerely apologize for the frustration you encountered during your visit. We understand how important clear communication and timely service are, and it's evident that we fell short of your expectations on both accounts. We take your feedback seriously and want to assure you that we are committed to improving. To address your concerns directly, we'd like to connect you with Terri Scott, our Customer Relations Manager. Terri can be reached at Tscott@towneastford.com. Terri will work towards a resolution that rebuilds your trust, including ensuring clear communication protocols are followed by our service advisors. We appreciate your patience and understanding. We value your business and hope to regain your trust through a positive resolution and improved service experience in the future.

Town East Ford responded

Thank you for taking the time to leave a review! We appreciate your feedback, especially about our commitment to helping customers even when mistakes happen. It's important to us that we resolve any issues and ensure your satisfaction. We're thrilled to hear our customer service manager was awesome! They work hard to ensure a positive outcome in every situation.

Town East Ford responded

Thanks so much for taking the time to leave a review! We pride ourselves on delivering excellent customer service, and it sounds like Jim did a great job. We'll be sure to pass your compliments on to him. We're happy to have you as a customer!

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you were very satisfied with the service and information you received about your car. We strive to provide excellent customer service and keep our clients informed, so your kind words truly mean a lot. We appreciate you recommending us as well! It means a lot that you trust us with your car's care. Please don't hesitate to reach out if you have any questions in the future. We're always happy to help!