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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140

468 Reviews of Town East Ford - Service Center

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April 27, 2024

Service department manager is the most attentive person I have ever seen in an automotive service shop. He scheduled , received, did the work timely and delivered exactly what he specified. You can’t ask for More

by Fdp99@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Town East Ford responded

Wow! Thank you so much for the outstanding review! We are incredibly impressed to hear about your experience with our service department manager. It sounds like they went above and beyond to ensure everything was taken care of for you, exactly as promised. That's exactly the kind of service we strive for at Town East Ford. Thank you again for choosing Town East Ford! We look forward to seeing you again next time your vehicle needs service.

April 27, 2024

Great service and they always help me with any problem that I have. Jim is the best. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 29, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you consistently have a great experience at Town East Ford and that our team is always there to help with any problems you encounter. Jim must be doing an amazing job! We'll be sure to pass your kind words on to him – it means a lot to know he goes the extra mile for our customers. Thank you again for choosing Town East Ford and for your continued loyalty!

April 27, 2024

The issue with my car was not fixed. The car was not even driven when I said the problem happened when I drove the car. More

by NICOLENAGY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
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Apr 30, 2024 -

Town East Ford responded

We're incredibly sorry to hear your car issue wasn't fixed and wasn't even test driven as requested. That falls short of our standards. Our Customer Relations Manager, Terri Scott, is committed to ensuring your concerns are addressed. Please contact her directly at Tscott@towneastford.com so we can investigate and get your car repaired correctly.

April 27, 2024

Absolutely wonderful! I came in without an appointment. I had discovered a nail in my tire. My service technician was kind, courteous, and knowledgeable. He took care of More

by UTexLawyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Airtrip
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April 27, 2024

My advisor Jim always comes through! He is very knowledgeable and always goes the extra mile. The staff and service is amazing! More

by tannya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
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Apr 29, 2024 -

Town East Ford responded

Thank you so much for the outstanding review! We're thrilled to hear that Jim consistently goes the extra mile for you. His knowledge and dedication to exceptional service are truly appreciated. It sounds like the entire service department impressed you – amazing staff and service is exactly what we strive for! We'll be sure to pass your kind words on to Jim and the team. Thank you again for choosing Town East Ford and for your continued loyalty! We look forward to seeing you again next time your vehicle needs service.

April 26, 2024

Excellent service, very professional, in and out quickly! I was very satisfied with the time it took to repair my vehicle. More

by Dan33470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Town East Ford responded

That's fantastic to hear! We at Town East Ford appreciate you taking the time to leave a positive review. Efficient and professional service is exactly what we strive for in our service department. We're happy to hear you were satisfied with how quickly your vehicle was repaired. Thanks again for choosing Town East Ford, and happy driving!

April 26, 2024

Erica was fantastic to work with. If you ever need service, ask for her and she'll take care of you. More

by jordansfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Town East Ford responded

That's awesome to hear! We at Town East Ford are thrilled that Erica provided such a fantastic service experience. We'll be sure to pass your kind words on to her – she'll be happy to know her dedication is appreciated! Thanks again for choosing Town East Ford, and for recognizing Erica's excellent service!

April 26, 2024

The appointment was easy to make. They were able to look at my vehicle and fix it quickly with great communication. More

by tazallot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
Report | Print
Apr 29, 2024 -

Town East Ford responded

That's fantastic to hear! We appreciate you mentioning how easy it was to schedule an appointment. We strive to make the service process convenient from start to finish. It's also great to hear we were able to diagnose and fix your vehicle quickly, all while keeping you informed throughout the process. Clear communication is key to building trust, and we're happy the service team excelled in that area. Thanks again for choosing Town East Ford, and happy driving!

April 26, 2024

Erica was very helpful very polite and professional I appreciate the great service I received at Town East Ford More

by Amp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Apr 29, 2024 -

Town East Ford responded

That's wonderful to hear! We appreciate you taking the time to recognize Erica's service. It sounds like she went above and beyond to make your visit positive. Her helpfulness, politeness, and professionalism are all qualities we value highly in our team. We'll be sure to pass your kind words on to Erica - she'll be thrilled to know her efforts are appreciated! Thanks again for choosing Town East Ford, and for recognizing Erica's excellent service!

April 26, 2024

Generally speaking I have been pleased with the quality service and level of attention paid to my needs as a customer. This past visit, when I expressed the desire to have my spare tire rotated into the ti More

by PLHOLTZCLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 29, 2024 -

Town East Ford responded

Thank you for your feedback on your recent service experience. We appreciate you taking the time to highlight both the positive aspects and areas for improvement. We're glad to hear you've generally been pleased with the quality of service and attention to your needs. Regarding your spare tire rotation, we apologize that the service advisor seemed surprised by your request. To address this, we'll be providing additional training to our service advisors to ensure they clearly explain the tire rotation process, including the option to rotate the full-sized spare. This will help avoid any confusion or the impression of "pushing back" on customer requests. We appreciate you bringing the tire pressure discrepancy to our attention as well. We take customer requests seriously, and ensuring the tire pressure is set to your specifications is an important part of the service. Thank you again for your feedback. It helps us identify areas for improvement and provide the best possible service to all our customers. We hope to see you again at Town East Ford in the future!

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