Town East Ford - Service Center

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently had a positive service experience and that your truck is being kept in top condition. At Town East Ford, we take pride in providing exceptional service, and your kind words confirm our commitment. We're especially grateful for you mentioning Jim by name and recognizing the outstanding service he provides. It's always rewarding to hear when a specific team member makes such a positive impact. We'll be sure to pass your kind words on to Jim – he'll be delighted to know his efforts are truly valued! Jim consistently taking great care of you is exactly what we strive for in all our service advisors. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Jim continues to provide you with a positive and personalized service experience.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that our team was very helpful to you. We appreciate you recognizing their efforts in ensuring you made it home safely. Thank you again for choosing Town East Ford!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that we took good care of your car, addressed the issue promptly, and minimized your wait time. That's exactly what we strive for! It sounds like Taylor, your service advisor, played a key role in your positive experience. We appreciate you mentioning his clear communication and willingness to answer your questions throughout the service process. We'll be sure to pass your kind words on to him! At Town East Ford, we value customer service and keeping you informed. Taylor's messaging updates are a great example of how we strive to provide a transparent and positive service experience. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service needs.

Town East Ford responded

Thank you for the positive review! We're happy to hear that your vehicle received thorough care during its recent service. Our goal is to ensure your vehicle leaves our shop in top condition, and we're glad we achieved that for you. At Town East Ford, we take pride in providing comprehensive and high-quality service. We appreciate your confidence in us, and we look forward to seeing you again for your next service appointment.

Town East Ford responded

Thank you for your review! We appreciate you recognizing Erica's excellent service. We strive to provide a positive experience for all our customers, and we're glad she met your expectations. We also understand your concern about the additional service recommendations you received for your recall appointment. We apologize if the communication regarding the inspection and additional service recommendations caused any confusion or distrust. We strive to be transparent and upfront about any recommended service. If you'd like to discuss the recommended services in more detail, please don't hesitate to contact our service department directly. Erica or another service advisor would be happy to answer your questions and explain the reasoning behind the recommendations. Thank you again for your feedback. We look forward to regaining your trust and providing a positive service experience in the future.

Town East Ford responded

Thank you for the positive review! We appreciate you recognizing that our team is good, helpful, nice, courteous, and accommodating. Creating a welcoming and positive environment is important to us, and we're glad our staff made you feel that way. At Town East Ford, we strive to provide exceptional service and ensure each customer feels valued. It's rewarding to know that our efforts to be accommodating are appreciated. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and continuing to provide a positive experience.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Erica in our service department provided such a positive experience. Her attentiveness, kindness, and clear explanations are exactly what we strive for at Town East Ford. It means a lot to us that you felt comfortable and informed throughout the service process. We'll be sure to pass your compliments on to Erica – she'll be delighted to hear she made such a positive impact on your visit. Thanks again for choosing Town East Ford, and we look forward to seeing you again soon!

Town East Ford responded

Thank you for the fantastic review and highlighting David's excellent service! We're thrilled to hear your truck was serviced efficiently and that David went the extra mile by arranging a complimentary ride to and from your home. Providing exceptional customer service is our priority, and David's attentiveness reflects that perfectly. We'll be sure to pass your compliments on to him – he'll be delighted to hear he made such a positive impact on your visit. Knowing your truck was serviced on time and you had a convenient ride experience is fantastic! Thanks again for choosing Town East Ford, and we look forward to seeing you again for your next service needs!

Town East Ford responded

Thank you for the positive review! We're happy to hear you were well taken care of and the service was completed in a timely manner. We appreciate you trusting us with your vehicle and recommending our service department to others. Thanks again for choosing Town East Ford, and we look forward to seeing you again for your next service needs!