Town East Ford - Service Center

Town East Ford responded

We sincerely apologize for the oversight you experienced during your recent visit. Your feedback is crucial to us, and we apologize for any inconvenience or frustration caused by the oversight with your oil cap. Ensuring the safety and satisfaction of our customers is our top priority, and it is disheartening to learn that we fell short of meeting your expectations in this instance. We understand the importance of thoroughness and attention to detail in our service process, and we apologize for any inconvenience or concern caused by the misplaced oil cap. To address your concerns and provide you with the assistance you need, we encourage you to reach out to Tyler Robles at trobles@towneastford.com and Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. They are committed to addressing any issues and ensuring that your concerns are resolved to your satisfaction. We sincerely apologize for any inconvenience or frustration you experienced, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in Town East Ford.

Town East Ford responded

Thank you for your loyalty and kind words! We're thrilled to hear that Town East Ford is your go-to place for vehicle service and that Shannon, your service advisor, consistently provides excellent service. It's wonderful to know that Shannon understands your needs and challenges and handles them professionally. We appreciate your business and look forward to continuing to serve you at Town East Ford!

Town East Ford responded

Thank you for sharing your feedback with us! We're glad to hear that you had a positive experience with Krista at Town East Ford. However, we're sorry to hear that you miss the shuttle service and found the waiting area too cold. Your comfort and convenience are important to us, and we'll certainly take your feedback into consideration to improve our services. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future!

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Raul provided you with exceptional service. It's fantastic to know that he was proactive in ensuring your appointment went smoothly, from reaching out beforehand to providing you with a timeline and offering transportation options while your car was being serviced. We'll be sure to pass along your kind words to Raul — he's a valuable member of our team. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your recent service experience was excellent, and that Jim provided his usual outstanding service. At Town East Ford, we strive to provide exceptional customer care and efficient service, and it sounds like we achieved that for you. We're especially grateful for you mentioning Jim by name. It's always rewarding to hear positive recognition for our team members. We'll be sure to pass your kind words on to him – he'll be delighted to know his efforts are appreciated! Getting your Bronco in and out quickly is a priority for us. We understand that your time is valuable, and we appreciate you acknowledging our efficient service department. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Jim continues to provide you with a fast and friendly service experience.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consider it the best service you've ever had at a Ford dealership, and that Raul was amazing to work with! At Town East Ford, we strive to provide exceptional service that exceeds expectations, and it sounds like we achieved that for you. We're especially grateful for recognizing Raul by name. It's always rewarding to hear positive recognition for our team members. We'll be sure to pass your kind words on to him – he'll be delighted to know his efforts are truly appreciated! Knowing this is the best service you've ever had at a Ford dealership is a huge compliment. Raul's dedication to providing exceptional service is exactly what we aim for! Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Raul continues to provide you with a positive and efficient service experience.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your recent service experience was professional, fast, and overall positive. At Town East Ford, we strive to make the service process convenient, efficient, and friendly, and it sounds like we achieved that for you. Our team is committed to providing a courteous and knowledgeable experience. We understand your time is valuable, and getting you back on the road quickly is a priority. Our online scheduling system and friendly staff aim to make booking service appointments a breeze. Our service advisors are here to answer your questions and ensure your vehicle is repaired correctly. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and continuing to provide you with a professional, fast, and friendly service experience.

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that your service experience with Erica was excellent and that you didn't have a long wait. At Town East Ford, we strive to provide efficient service with minimal wait times, and it sounds like we achieved that for you. We're especially grateful for mentioning Erica by name and recognizing her positive contribution to your visit. We'll be sure to pass your kind words on to her – she'll be delighted to know her efforts are appreciated! Short wait times are a priority for us, and we appreciate you acknowledging that. We understand that your time is valuable. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Erica continues to provide you with a fast and friendly service experience.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently have a positive experience when you call to schedule service, and that Jim and Tyler are helpful in getting you taken care of. At Town East Ford, we strive to make the service appointment process convenient and efficient. It sounds like Jim and Tyler are doing a great job! We appreciate you mentioning them by name – recognizing outstanding service from our team members is important to us. We'll be sure to pass your kind words on to Jim and Tyler – they'll be delighted to know their efforts are valued! Knowing that you can always count on getting scheduled and that Jim and Tyler handle the job is a great compliment. Building trust with our customers is a priority. Thank you again for choosing Town East Ford! We look forward to seeing you again soon and ensuring Jim and Tyler continue to provide you with a positive and efficient service experience.

Town East Ford responded

Thank you for your recent review about your service experience. We sincerely apologize that you had to wait so long for a diagnostic test on your vehicle. We strive to provide a timely diagnosis and repair process, and clearly, we fell short of that goal in your case. Service department backlogs can occur due to unforeseen circumstances, parts availability, or complex repairs. In order to investigate this matter further and improve our scheduling efficiency, we would like to connect you with Tyler Robles (trobles@towneastford.com) and Terri Scott, our Customer Relations Manager (Tscott@towneastford.com). They are dedicated to ensuring customer satisfaction, and will be happy to discuss your experience in more detail and explore ways to improve communication and scheduling during future service appointments. We appreciate your understanding, and we hope to hear from you soon. We are committed to improving our service department's efficiency and ensuring future visits meet or exceed your expectations.