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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140

468 Reviews of Town East Ford - Service Center

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June 06, 2024

They were quick to find and fix the issue once the technician was assigned. Only thing that could make it better would be if they would wash the car before I pick it up. More

by DONNASTAMPS2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip III
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Jun 07, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that our team at Town East Ford was quick to find and fix the issue once the technician was assigned. Your feedback regarding washing the car before pickup is noted, and we'll strive to improve in that area. If you have any further questions or concerns, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

June 05, 2024

Town East Ford’s service department is always helpful. Most people complain about how dealerships screw you out of your money but they have to understand that this is what keeps your vehicle in good condi More

by ANTWAN0509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Town East Ford responded

Thank you for your insightful review! We're glad to hear that you find our service department helpful and appreciate your understanding of the value of quality vehicle maintenance. It's wonderful to know you feel your money is well spent in keeping your vehicle in top condition. We look forward to continuing to serve you at Town East Ford!

June 05, 2024

Visit went smooth. Jim took care of everything.Left truck and Jim called when truck was ready. More

by Brady48
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip handled everything
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Jun 06, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're pleased to hear that your visit went smoothly and that Jim provided excellent care throughout the process. We appreciate your business and look forward to serving you again at Town East Ford!

June 05, 2024

Erica was very prompt and professional when I took my car in for routine maintenance. It was a pleasure working with her. More

by KARENSTXGOURMET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica in Service
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Jun 06, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're delighted to hear that Erica provided prompt and professional service during your visit for routine maintenance. It's wonderful to know that working with her was a pleasure. We look forward to serving you again at Town East Ford!

June 04, 2024

Town East Ford fixed the charging issue on my Mach-E EV, and the car is now charging again like a dream. Great job Erica Reeves and team, including the service manager and the Ford EV Certified service tech More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
Report | Print
Jun 05, 2024 -

Town East Ford responded

Thank you for your fantastic review! We're thrilled to hear that we were able to fix the charging issue on your Mach-E EV and that it's now charging like a dream. Erica Reeves and our dedicated team, including the service manager and the Ford EV Certified service technician, are committed to providing top-notch service. Your satisfaction is our priority, and we're glad we could meet your expectations. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future!

June 03, 2024

My service consultant was David McDonough at Town East Ford, Mesquite, Texas. I had a very pleasant interaction and it was a great experience. He was very nice, courteous and job was well done. Thank y More

by ERLINSALM3
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David McDonough, Service Consultant
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Jun 04, 2024 -

Town East Ford responded

Thank you for your detailed review! We're delighted to hear about your pleasant experience with David McDonough at Town East Ford. It's wonderful to know that you found him courteous and that the job was well done. We appreciate your continued trust in us and are glad you're satisfied with your MPP renewal. We look forward to serving you again and keeping you a satisfied customer!

June 02, 2024

The service was completed way faster than expected. Communication with the team was excellent. Timing was perfect. I highly recommend Town East Ford. More

by QUEENOMEDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista
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Jun 03, 2024 -

Town East Ford responded

It's fantastic to hear that you had such a positive experience with the service department! Having your service completed faster than expected and receiving excellent communication from the team speaks volumes about our efficiency and professionalism. Thanks for recommending us—here's to many more hassle-free visits in the future!

May 31, 2024

They ordered the wrong seat covers and not returned. 12 phone calls as of yet. More

by DEBBIE.LUNA54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt DeAnda
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May 30, 2024

Smooth and easy. great service person and great job.he help me save some money 💰 More

by GAILEYRONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Town East Ford responded

Thank you for your fantastic review! We're thrilled to hear that you had a smooth and easy experience at Town East Ford and that our service person was able to help you save some money. Providing great service and helping our customers save is what we aim for. If there's anything else we can assist you with, please let us know. We look forward to serving you again in the future!

May 30, 2024

Great customer service everything on time. I will continue to come back for service on f-150 ford More

by MARTINHERRERAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Arias
Report | Print
May 31, 2024 -

Town East Ford responded

Thank you for your positive feedback! We're delighted to hear that you received great customer service and that everything was completed on time during your visit to Town East Ford. Ensuring our customers are satisfied and their vehicles are well taken care of is our priority. We appreciate your loyalty and look forward to serving you again for your F-150 Ford service needs in the future!

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