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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140

468 Reviews of Town East Ford - Service Center

Sort by
June 13, 2024

Service experience was awesome. Everything went as expected. Car was ready quicker than I expected. More

by tonyacox06
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 13, 2024

This has been a very good experience. Jim is very professional and keep me informed the whole time. More

by Brenoble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
Report | Print
June 13, 2024

Did not fix my vehicle correctly after several weeks in shop took back next day More

by jmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 13, 2024

Prompt. checkin no waiting, Erica was pleasent and efficient. Took care of my recall work within just a few hours More

by ixdune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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June 13, 2024

Great customer service and they did it fast. The service managers name was David and he did a great job. More

by ASIOZIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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June 12, 2024

My service advisor Erica was extremely friendly. She kept me updated on the progress of my service More

by Nascar820stars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica in Service Department
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Jun 13, 2024 -

Town East Ford responded

Thank you for your wonderful review! We're thrilled to hear that Erica provided you with extremely friendly service and kept you updated on the progress of your service at Town East Ford. Our team values clear communication and ensuring our customers are well-informed throughout their visit. We appreciate your feedback and look forward to serving you again in the future!

June 12, 2024

Clean building, friendly service writer, did not try to sell me anything and took care of the oil change and tire rotation in a timely manner. More

by MCANALLYDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that you had a positive experience at Town East Ford. Providing a clean environment and friendly service is important to us, and we're pleased that our service writer took good care of your needs without unnecessary upselling. Timeliness in completing your oil change and tire rotation is also a priority for us. We appreciate your feedback and look forward to serving you again in the future at Town East Ford!

June 11, 2024

Extremely helpful, above and beyond service. Terry Scott was amazing she made sure to keep us updated, super nice, very helpful! More

by JUANGM14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Town East Ford responded

Thank you for your glowing review! We're thrilled to hear that Terri Scott provided such exceptional service, going above and beyond to keep you updated and assist you throughout the process. We'll be sure to pass along your kind words to Terri. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Town East Ford!

June 11, 2024

The service i received was great. I Will be in the near future oil change More

by Jerrian22
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that you had a great experience with our service. We look forward to seeing you again for your oil change in the near future. If you have any questions or need assistance, feel free to reach out. Thank you for choosing Town East Ford!

June 11, 2024

• l had an absolutely fantastic experience at Town East Ford in Mesquite, Thanks to Luis. For he’s help !! More

by CASTILLOCECY712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Sandoval
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Jun 12, 2024 -

Town East Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had an absolutely fantastic experience at Town East Ford, and we'll be sure to pass along your appreciation to Luis for his exceptional help. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Town East Ford!

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