Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Town East Ford - Service Center

Mesquite, TX

4.6
474 Reviews
Call Service Center (972) 584-9140

474 Reviews of Town East Ford - Service Center

Sort by
August 12, 2024

Service center is terrible. Despite an appointment it took 5.5 business days for them to even look at the car. When we brought it in we told them we needed it back by a certai More

by CSEANMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica
Report | Print
August 10, 2024

The service was great and Jim was very knowledgeable and very informative great job ford More

by GEORGEALBERT.JENKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Aug 13, 2024 -

Town East Ford responded

Thank you for the wonderful review! We’re thrilled to hear that Jim provided knowledgeable and informative service. We’re proud of our team and glad you had a great experience. If you need anything else, feel free to reach out. Thank you for choosing Ford!

August 08, 2024

Great job finished very quickly will be back for any work I need done thank you all More

by msw69122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Town East Ford responded

Thank you for your review! We’re glad to hear that the job was finished quickly and to your satisfaction. We appreciate your trust and look forward to helping with any future needs. Thanks again!

August 08, 2024

Solved my issues didn't have to spend a long time waiting for my car to he serviced More

by Antonio Kirkpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that we were able to solve your issues quickly and minimize your wait time. We appreciate your business and look forward to serving you again!

August 08, 2024

Consistently excellent service, from the ease of scheduling online to the service advisors and technicians. Shannon Fauver is awesome! More

by ICETRIKEBLUE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
Report | Print
Aug 12, 2024 -

Town East Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you consistently receive excellent service and that Shannon has made a positive impression. We appreciate your feedback and look forward to continuing to provide you with outstanding service!

August 06, 2024

My service manager, Erica Reeves was absolutely outstanding. She kept me well informed throughout the initial repair process and advocated on my behalf when I I had to return the vehicle to address More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
Report | Print
Aug 07, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Erica Reeves provided you with outstanding service and kept you well informed throughout the repair process. It's great to know that her advocacy and dedication have earned your trust. We'll be sure to pass along your kind words to Erica. We appreciate your feedback and look forward to serving you again at Town East Ford.

August 06, 2024

They didn't fix the issue we brought the truck in for . We had to bring the truck back a second time . More

by SAMMIE.EARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gamaliel Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Arias
Report | Print
Aug 07, 2024 -

Town East Ford responded

Thank you for sharing your feedback. We are sorry to hear that the issue with your truck was not resolved on the first visit and that you had to return for a second time. This is not the level of service we aim to provide. To address this matter and ensure it is resolved to your satisfaction, please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com. We appreciate your patience and are committed to making things right.

August 06, 2024

I love how I check you in real quick and let you know what's going on More

by LATRICEBUFORD
Recommend Dealer
Yes
Employees Worked With
Erica R
Report | Print
Aug 07, 2024 -

Town East Ford responded

Thank you for your positive review! We're glad to hear that our quick check-in process and clear communication made your visit a great experience. We appreciate your feedback and look forward to serving you again in the future!

August 04, 2024

Every time I’ve gone to the service center I’ve had an amazing experience. The service manager Krista is amazing and ensures that customers are well taken care of. She assisted me in securing a rental. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vroonland
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Town East Ford responded

Thank you for sharing your positive experience! We’re thrilled to hear that Krista and our service team have consistently provided you with excellent service. It’s great to know that Krista was able to assist you with securing a rental. We look forward to serving you again in the future!

August 03, 2024

Town east ford did a great job on are car nice people I will come back More

by CHARLESDLABAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Town East Ford responded

Thank you for your positive feedback! We’re glad to hear that you had a great experience with our team. We look forward to seeing you again for any future needs. Safe travels and take care!

1
...
13
14
15
...
48