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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140

468 Reviews of Town East Ford - Service Center

Sort by
August 16, 2024

Very respectful and considerate. Took the time to listen to all problems and repair them. More

by CHANDLER.STEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 14, 2024

Been going there for several years with Jim A. He is always very helpful .We keeping coming back . More

by Galvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim A.
Report | Print
Aug 15, 2024 -

Town East Ford responded

Thank you for your loyalty and for sharing your positive experience! We’re thrilled to hear that Jim has consistently provided you with helpful service over the years. We appreciate your continued trust in us and look forward to serving you for many more years to come!

August 14, 2024

Quick and easy. All I’m looking for in an oil change. Good service too More

by Lpu214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that you found the oil change quick, easy, and to your satisfaction. If you need anything else or have any questions in the future, feel free to reach out. We appreciate your feedback and look forward to serving you again!

August 14, 2024

Jim in the service department did an excellent job of getting a tail light replaced and stain inspection done and a very timely manner. Always appreciate his hard work and dedication at Town East Ford. More

by keburnam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Town East Ford responded

Thank you for the great review! We’re thrilled to hear that Jim provided excellent and timely service for your tail light replacement and inspection. We appreciate your recognition of his hard work and dedication. Thanks for choosing Town East Ford, and we look forward to serving you again!

Aug 16, 2024 -

keburnam responded

👍👍

August 12, 2024

Service center is terrible. Despite an appointment it took 5.5 business days for them to even look at the car. When we brought it in we told them we needed it back by a certai More

by CSEANMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica
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August 10, 2024

The service was great and Jim was very knowledgeable and very informative great job ford More

by GEORGEALBERT.JENKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Aug 13, 2024 -

Town East Ford responded

Thank you for the wonderful review! We’re thrilled to hear that Jim provided knowledgeable and informative service. We’re proud of our team and glad you had a great experience. If you need anything else, feel free to reach out. Thank you for choosing Ford!

August 08, 2024

Solved my issues didn't have to spend a long time waiting for my car to he serviced More

by Antonio Kirkpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that we were able to solve your issues quickly and minimize your wait time. We appreciate your business and look forward to serving you again!

August 08, 2024

Great job finished very quickly will be back for any work I need done thank you all More

by msw69122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Town East Ford responded

Thank you for your review! We’re glad to hear that the job was finished quickly and to your satisfaction. We appreciate your trust and look forward to helping with any future needs. Thanks again!

August 08, 2024

Consistently excellent service, from the ease of scheduling online to the service advisors and technicians. Shannon Fauver is awesome! More

by ICETRIKEBLUE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
Report | Print
Aug 12, 2024 -

Town East Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you consistently receive excellent service and that Shannon has made a positive impression. We appreciate your feedback and look forward to continuing to provide you with outstanding service!

August 06, 2024

My service manager, Erica Reeves was absolutely outstanding. She kept me well informed throughout the initial repair process and advocated on my behalf when I I had to return the vehicle to address More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
Report | Print
Aug 07, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Erica Reeves provided you with outstanding service and kept you well informed throughout the repair process. It's great to know that her advocacy and dedication have earned your trust. We'll be sure to pass along your kind words to Erica. We appreciate your feedback and look forward to serving you again at Town East Ford.

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