Town East Ford | Page 9

Town East Ford responded

Thank you for your valuable feedback! We're so glad to hear you're happy with your Platinum Ford Explorer and had a positive experience with our sales team. We appreciate your suggestion about reducing the time spent negotiating and will certainly take that into consideration to improve the process. We're thrilled that you are satisfied overall and look forward to showing you the same level of service in our service department. We hope to continue to earn your trust for future purchases!

Town East Ford responded

Thank you for your review! We're thrilled to hear that your sale went smoothly and that Farley and the team took the time to walk you through the truck's features. It's great to know that everyone was nice and friendly. We appreciate your feedback and look forward to assisting you again!

Town East Ford responded

Thank you for your wonderful review! We're so glad to hear that Farley made your second vehicle purchase just as smooth and pleasant as the first. It's great to know that he was able to help you explore all the options and features of your new vehicle. We truly appreciate your loyalty and look forward to serving you again in the future!

Town East Ford responded

Thank you for your constructive feedback and for sharing your experience with our dealership. We appreciate your candid review and understand your suggestion about implementing a vehicle reservation system. Your point about having a more structured process for managing potential vehicle sales is well-taken. The uncertainty of multiple interested buyers can create unnecessary stress for customers, especially those traveling significant distances like yourselves. We're grateful that our sales team was able to help you successfully purchase the vehicle you wanted. However, we recognize the importance of improving our approach to ensure a smoother, more transparent purchasing experience for all customers. Your suggestion about allowing deposits to reserve vehicles is valuable and will be shared with our management team for consideration. We continually seek ways to enhance our customer service and sales processes. Thank you for taking the time to provide detailed, helpful feedback. We appreciate your insights and commitment to helping us improve our customer experience.

Town East Ford responded

We are absolutely thrilled and deeply touched by your incredible review! Your detailed and enthusiastic feedback highlights everything we strive to achieve in customer service. We're honored that your experience exceeded all expectations, from the initial phone inquiry through to the final vehicle delivery. Your special recognition of Rafael and Noe is particularly meaningful. Our team takes tremendous pride in providing personalized, considerate service that goes beyond simply selling a vehicle. We appreciate that they took the time to not just complete a transaction, but to ensure you felt comfortable and fully understood your new vehicle's features. The fact that you describe this as the "best experience I've ever had" and are now a huge fan of our dealership is the highest compliment we could receive. Thank you for taking the time to share such a comprehensive and positive review. We are committed to maintaining these high standards of customer service and look forward to continuing to serve you in the future.

Town East Ford responded

Thank you for your outstanding review! We're delighted that you experienced an up-front, honest, and efficient transaction that met your expectations. Your feedback highlights our commitment to professional, customer-focused service. We truly appreciate customers like you who recognize the importance of transparency and quality service. Your willingness to return and do business with us again means a great deal, and we look forward to continuing to provide the high level of service you experienced. Thank you for choosing our dealership and for taking the time to share your positive experience.

Town East Ford responded

Thank you for your outstanding review! We're delighted to hear about your positive experience with Farle. It's wonderful to know that he was not only helpful and kind but also demonstrated exceptional knowledge in his role. We appreciate you taking the time to highlight Farle's excellent customer service and professional skills. Feedback like yours is invaluable to us and motivates our team to continue delivering top-quality service. We look forward to the opportunity to work with you again in the future!

Town East Ford responded

Thank you for your fantastic review! We're thrilled to hear that Jonathan provided such an exceptional experience that you would recommend him to your friends. Personal recommendations mean the world to us, and Jonathan clearly demonstrated our commitment to outstanding customer service. We appreciate you taking the time to recognize Jonathan's accommodating and pleasant approach. Feedback like yours helps motivate our team to continue delivering top-notch service. Thank you for choosing us, and we look forward to serving you again in the future!

Town East Ford responded

Thank you so much for your fantastic feedback! We’re thrilled to hear that Farle, Christian, Cas, Blake, Cody, and Cory all went above and beyond to make your truck-buying experience amazing. Our team is dedicated to providing exceptional service, and it’s wonderful to know that they made a positive impact during your visit. We appreciate you taking the time to share your experience, and we look forward to welcoming you back when you’re ready for your next vehicle. Thank you for choosing us!

Town East Ford responded

Thank you for your fantastic review! We're so glad to hear that our team made the buying process smooth and easy for you. We strive to provide a hassle-free experience, and we're thrilled that we could assist you in such a positive way. We look forward to serving you again in the future!