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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,885 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,885 reviews

April 07, 2024

I have purchased many cars over the years - Farle Lutian from Town east ford is by far the easiest and most knowledgeable person to work with. His passion in the car shows - he doesn’t mess around with cars More

by Edizon13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Aguirre
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Apr 08, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We are incredibly happy to hear that your experience at Town East Ford was exceptional, especially since you've purchased many cars in the past. It means a lot to us that you consider Farle to be the best you've worked with! Farle's passion for cars and commitment to quality are truly admirable. We're lucky to have him on our team, and we know our customers appreciate his no-pressure approach and focus on finding the right car for their needs. Anuj's dedication to securing you the best financing options is a valuable asset to our team. We're happy to hear he played a key role in making your purchase possible. Thank you for mentioning Antonio's kindness and professionalism. We strive to create a welcoming and positive experience for all our customers, and Antonio exemplifies that commitment. We are so grateful for your loyalty and that you'll be back to see us again! Farle, Anuj, Antonio, and the entire Town East Ford team appreciate your business.

April 06, 2024

The service advisor was very friendly, and the service was sorter than anticipated, would recommend. More

by RAUDELGARCIA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Breakfield
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Apr 08, 2024 -

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a positive experience at our service center. We appreciate you mentioning that our service advisor was friendly and helpful. We strive to provide excellent customer service, and it's great to know they exceeded your expectations. We're also happy to hear that your service was completed faster than anticipated – we know your time is valuable! Thank you for recommending us! We look forward to seeing you again soon.

April 06, 2024

Fast friendly and complete service. I didn't have to wait at all. The whole experience was pleasant. From my first phone call t9 the final checkout and several steps in between. More

by RAMANN1978
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
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Apr 08, 2024 -

Town East Ford responded

Thank you so much for the fantastic 5-star review! We're delighted to hear that your entire experience, from your first phone call to the final checkout, was pleasant, fast, and friendly. We strive to make the entire service process, from the initial contact to completion, efficient and enjoyable for our customers. We appreciate you recognizing our friendly staff and the fact that you didn't have to wait at all. Thank you for choosing us! We look forward to seeing you again soon and providing another exceptional service experience.

April 06, 2024

Blake is very knowledgeable and took the time to explain everything about the vehicle and the purchase. I am planning on purchasing another vehicle from him again. Highly recommended him to my friends and More

by Raymondalva
Recommend Dealer
Yes
Employees Worked With
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hillmann
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Apr 08, 2024 -

Town East Ford responded

Congratulations on your new car! We're thrilled to hear that Blake provided exceptional service and made the purchase process informative and enjoyable for you. We know how important it is to have a knowledgeable salesperson to answer your questions, and we're so happy Blake could exceed your expectations. Thank you for recommending Blake to your friends and family! That's the highest compliment we can receive. We look forward to seeing you again in the future, perhaps to help your friends and family find their perfect vehicles too!

April 05, 2024

Blake was wonderful he help me the whole way on purchasing my dream car. Thank you Blake & Jr Happy customer 🫶🏾 More

by w.alesha
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Monks Jr
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Apr 08, 2024 -

Town East Ford responded

Congratulations on your dream car! We're thrilled to hear that Blake provided exceptional service and helped you throughout the entire process of purchasing it. We know how important finding the right car can be, and we're so happy Blake could make it a positive experience for you. We wish you many happy miles in your new car!

April 05, 2024

Always get me in quickly, out quickly and is always a pleasure dealing with the people there. More

by txspeach1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim at Service Department
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Apr 08, 2024 -

Town East Ford responded

We're so glad you enjoy your experience at our business! Efficient service and friendly staff are important to us, and we appreciate you recognizing both. Thanks for choosing us!

April 04, 2024

Service was good although the problem still persists the wireless connection continues to disconnect..Tyler was always friendly. More

by us6romans
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tyler
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Apr 05, 2024 -

Town East Ford responded

Thank you for your review! We appreciate you recognizing Tyler's friendliness and the quality of service you received. We understand that while the service experience itself was positive, the Wi-Fi connection issue is unfortunately persisting. We apologize for the continued frustration this must be causing. Our goal is to always resolve customer concerns completely. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com, to discuss this further. Thank you for your patience and feedback. We look forward to working with you to get your Wi-Fi connection working consistently.

April 04, 2024

Really helpful and keep me in the loop on everything dealing with my truck. Excellent! More

by derek.wilson0506
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Reeves, Service department
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Apr 05, 2024 -

Town East Ford responded

We're so glad to hear our team was helpful and kept you informed throughout the process of dealing with your truck! Excellent communication is important to us, and we're thrilled we achieved that for you.

April 04, 2024

This was the first dealership in my area that had a Ranger available to test drive. I had planned to order one thru the local dealership in my town, but the salesman at Town East was so nice and helpfu More

by MikeG
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Caleb Vroonland
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Apr 05, 2024 -

Town East Ford responded

We're so glad to hear that we had the Ranger you were looking for and that our salesman provided such a positive experience! Having vehicles available for test drives is important to us, and we're thrilled it helped you make an informed decision. Thank you for choosing Town East Ford – it means a lot to us that you switched dealerships. We look forward to working with you throughout the ordering process and getting you behind the wheel of your new Ranger!

April 02, 2024

Very friendly and very helpful service and sales departments. I was an hour early to an appointment and they took my truck in ahead of time and finished at my scheduled appointment time. More

by KICKITWITHKEVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Padilla
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Apr 03, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that both our service and sales departments were friendly and helpful. It's great to know they made you feel welcome and valued. We appreciate you mentioning that we were able to accommodate your early arrival. Whenever possible, we strive to be flexible and efficient to serve our customers' needs. It's rewarding to know that we were able to get your truck in ahead of schedule and finished by your original appointment time. Thanks again for choosing us!

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