Towbin Dodge RAM

Our car broke down 100 miles outside of Las Vegas. The clutch burned out prematurely around 28K miles the car. Had the car towed there for repairs. The service guy said that he never heard of the clutch clutch burned out prematurely around 28K miles the car. Had the car towed there for repairs. The service guy said that he never heard of the clutch going out on a 2010 with that few of miles on it. We were feeling better about our experience there (the first guy made us wait while he took care of other customers [who arrived after we did but seemed to know him personally]). We should have never let him know that we weren't happy about his co-worker blowing us off. We left feeling better but should have known that we were going to get screwed the car rental place said that Towbin only covers the car rental. They never pay tax on warranty work. Towbin called us 2 days after we dropped it off and said that they would have to take the tranny apart to see if they would repair it under the warranty. Oh by the way, they were willing to pay for the 1st day of car rental, but until they make a determination on the vehicle we were stuck paying for the car rental. When they finally did get back us they said that the transmission was completely fried and that they wanted $4,000 to fix it. There are different reasons why they wanted us to pay. One was that we must have raced the car, another was that it wasn't a warranty covered repair since the clutch ruined the transmission. We asked them how could they make such a claim (racing) and we were told that the rear tires were bald, thus proving that we raced the car. The rear tires were swapped when we replaced the front ones at an Elk Grove CA dealership. The tires are high performance tires. Wash the car and in less than ten miles even the front fenders have specks of rubber on them. We had another website call the dealership after they claimed that they shouldn't get a bad review. The guy from the other site (having mostly to do with ripoffs and reports) was on a conference call with the service intake writer Rick Walters, the Service Manager Walter, and the owner Chop. Apparently they told Sticks that not only did we race the car we also had modified the car under the hood. TOTAL fabrication of lies. The only thing that we did was to put Zebra seat covers on the front seats to protect the leather seats. The Chrysler Corp Warranty customer service representatives were another nightmare. We were treated as if they were trying to assist us to get some resolution, but boy were we fooled. The first CSR ( Customer Service Rep) person named Max stated that he would fix everything and he was gonna tell Oscar at Towbin to fix the car. A week later no results, but on the phone Towbin said that they'll do what ever Chrysler directs them to do. Max said that he would call them back it and get back to us with in 2 business days. 3 business days later he is out of the office so we are provided another CSR named Rosa. She was so incompetent that she claimed that we didn't have a warranty, then she said that our warranty had expired, then she said that our warranty didn't cover the drive train. When we told her that she had better check again because we were foolish enough to have purchased the Chrysler Lifetime Warranty, and since it was new it should be covered under the 3 year/36.000 mile New Car Bumper to Bumper Warranty she sounded confused and said that she would have to get back to us within 2 days. We asked why can't you call us back today? It was only 1:45 in the afternoon, why not after they get ahold of the dealership. The answer was that her shift ended in 15 minutes. A few days later when we were told by Oscar once again that they were not going to fix our car without 4k from us we called Rosa to ask what they were doing for us. Rosa then told us on the phone that they're there to stand behind the Dealership. Her supervisor was no help, we were promised help from a finance writer named Omar at Lasher Dodge where we purchased the car but NOTHING materialized. It MUST be that part of their corporations directives is to DELAY, Promise to help while stalling, then delay some more followed by a healthy promise that they'll have a person they know with authority handle the situation and get back to us. More

I've visited a lot of dealerships and have always been rushed through a deal. I visited Towbin Dodge in Las Vegas and was taken care of by thomas kasko who literally treated me like a VIP. thomas st been rushed through a deal. I visited Towbin Dodge in Las Vegas and was taken care of by thomas kasko who literally treated me like a VIP. thomas stayed with me thorw out the whole deal and even helped me find the profect car tat suited my ever need and so i purchase the car that day for personal reasons. even after the purchase he still treated me like a VIP customer. He thanked me for my business. It's salesmen like thomes that will make me spend an extra money in Las Vegas to purchase a car when I'm ready to get another car. If you have not experienced great customer service from a car dealership I highly recommend you call Towbin Dodge and ask for thomes kasko. He is the absolute best!!! More

To Whom it may Concern I would like to provide a HUGE To Whom it may Concern I would like to provide a HUGE thanks to Thomas for making my purchase an experience I will never forget. I'm a single mothe To Whom it may Concern I would like to provide a HUGE thanks to Thomas for making my purchase an experience I will never forget. I'm a single mother and very insecure of the purchase I was going to make. Thomas made me feel very secure and he understood what I needed with no rush or pressure, he took 9 hours out of his time to ensure me that the commitment I was going to make was the best choice for me and my son. One of the moments I think I will never forget is that there was another customer in the lot and thanked him for asking her to come in to the dealership. She thanked Thomas and continued to state " If it wasn't for you I would not had bought 2 vehicles", I felt really bad because my credit is not great and I was taking to much of his time. I was thinking " I'm a super bad human being for taking so much time away from Thomas, if I would had decided sooner that sell would had been his". I continued to apologize to Thomas for taking so much of his time. I never expected for Thomas to state "There is a reason why everything happens, I believe that destiny has place me in front of you to secure you and your boy in a better vehicle. I did not cry at that moment because I was still very scared on purchasing the vehicle, but he made me feel that it did not matter what happens he was going to take care of me and placed me in the best deal he could. Now, I feel I have a piece of mind for my son. I can never thank Thomas enough and be sure that I told all my family and friends to visit Thomas. Believe me when I say that Thomas not only sold me a car but an experience. When my son is ready to drive or when I need another vehicle, I know where and whom to talk to Thank you a Million Thomas, for giving me the greatest peace of mind More

I've visited a lot of dealerships in my life and have always been rushed through a deal. I visited Towbin Dodge in Las Vegas and was taken care of by Byron Johnson who literally treated me like a VIP. B always been rushed through a deal. I visited Towbin Dodge in Las Vegas and was taken care of by Byron Johnson who literally treated me like a VIP. Being totally I did not purchase a car that day for personal reasons but even though I chose not to purchase he still treated me like a VIP customer. He thanked me for my business and still calls me even though I have moved to Pittsburgh. It's salesmen like Byron that will make me spend an extra $250 and fly to Las Vegas to purchase a car when I'm ready. If you have not experienced great customer service from a car dealership I highly recommend you call Towbin Dodge and ask for Byron Johnson. He is the absolute best!!! Dre Harper Vegas Chef More

Had a great exper at Tobin dodge Armani spent allot of time with me and my wife trying to get the deal that we were looking for and Shaun made sure we were also taken care of good customer service I would time with me and my wife trying to get the deal that we were looking for and Shaun made sure we were also taken care of good customer service I would recommend Tobin dodge to anyone looking for a car or truck after all we were told to look there first before going to our local dealer saitta trudeau out in pahrump More

i have purchased from tobin dodge in the past, the sales persons manny and melissa even tho they were not the original sales reps when i purchased my truck i really wish they were. my girlfriend purchased h persons manny and melissa even tho they were not the original sales reps when i purchased my truck i really wish they were. my girlfriend purchased her truck from tobin and manny and melissa were here sales rep and they made the whole buying experience awesome! i wish i had them when i bought my truck!! every salesman should be modeled after them. thank you so much manny and melissa! More

on 2/9/2013 we came into the Dodge Dealership and was greeted by Judd Kohut, I told him what i was looking for, and instead of telling me or trying to deviate what I should look at, he walk me throughout greeted by Judd Kohut, I told him what i was looking for, and instead of telling me or trying to deviate what I should look at, he walk me throughout the dealership without pressing me to by something I did not want. My wife (Lisa) and I were very please with the manner and response from everybody there including Bill Johnson new car manager to Scott Stephens. We would definitly come back to buy another car/truck in the future with this team. Thank you, Eduardo and Lisa Jimenez More

Jesse Silva is the best service writer to EVER DO IT. His gentle and truthful nature make him a pleasure to deal with. Jesse is in the upper echelon when it comes to courtesy and efficiency. Keep him on the gentle and truthful nature make him a pleasure to deal with. Jesse is in the upper echelon when it comes to courtesy and efficiency. Keep him on the team for sure as this is the only shop that has ever serviced my vehicle! More

This is a wonderful place to buy a car! I recently bought a Dodge Caravan for my growing family. JR was my salesperson, and working with him was effortless. He was very helpful with the whole process bought a Dodge Caravan for my growing family. JR was my salesperson, and working with him was effortless. He was very helpful with the whole process - making it as smooth and swift as possible. JR was very focused on what I was looking for in a vehicle, not just getting a sale. It was a very personalized experience, and I can't imagine buying a car from anywhere (or anyone) else. More

Alex was very easy to work with and made my new car purchase quick and easy. I couldnt be happier with his service I got from him. I highly reccomend Alex as your sales associate for your car buying ex purchase quick and easy. I couldnt be happier with his service I got from him. I highly reccomend Alex as your sales associate for your car buying experince at Towbin Dodge. More