Towbin Dodge RAM

When I arrived John was very pleasant and had great customer service skills. Brought it in for its first Oil change, he said that he would have it out quick and he did. The washed the car and smeared s customer service skills. Brought it in for its first Oil change, he said that he would have it out quick and he did. The washed the car and smeared some tar that was on the truck, he took it back and they cleaned it off. I thought was great customer service making sure that the customer got what he wanted. I would highly recommend Towbin Dodge to anyone that was interested in buying a vehicle as well as there great service department. More

I've owned 7 vehicles in my lifetime, and Towbin Dodge in Henderson was by far the best service I've ever received for any vehicle ever owned. John Brooks was amazing to work with. Very informative, Dodge in Henderson was by far the best service I've ever received for any vehicle ever owned. John Brooks was amazing to work with. Very informative, very trustworthy individual. Service was quick and John kept me informed of the status of my vehicle while it was being worked on. Even brought me onto the service floor to show my under my car. I told John when I arrived that I recently bought the car, and wanted to know the status of it, and John delivered exactly what I was looking for. Excellent employee, and excellent dealership. I'll for sure return there again if I continue to be treated like this. More

Salesman was efficient and thorough. He helped me pick out something that i liked and did it in a timely manner. I would recommend to friends and family. out something that i liked and did it in a timely manner. I would recommend to friends and family. More

I came in with my son ti buy him his first car. someone made a mistake and has the car we were coming in to see sent over to the sister store almost 20 miles away! Our salesman apologized and could tell we made a mistake and has the car we were coming in to see sent over to the sister store almost 20 miles away! Our salesman apologized and could tell we were very irritated, but he just kept smiling and agreed with us and persisted in putting a matter of fact, but positive spin on it. As it turned out, this ended up being one of the best used car purchase experiences I have had with a dealer. Lloyd Hicks did a fantastic job and helped iron out a fair deal on a 2006 Kia. In addition, he went over the top by driving me to the airport and back after my son, in his excitement, left for work (at the airport) with my keys in his pocket.This man is amazing. Ask for Lloyd when you come in. He will do you right! More

I bought my 2012 Dodge Ram from Towbin Dodge, I recently visited the service department for some warranty work and could not be happier. Greg (Service Writer) JR (Service Supervisor) John (Shop Foreman) and visited the service department for some warranty work and could not be happier. Greg (Service Writer) JR (Service Supervisor) John (Shop Foreman) and Fred(Technician) were great representatives and made sure all my needs were address and fixed the first time. I would with out hesitation recommend to my family, friends, and customers. These employees are a huge asset to Towbin Dodge and any one reading this make sure you ask personally for one of them and you will not be let down. THANK YOU TOWBIN DODGE!! More

Jana was really helpful and geniune, if there is any issues, she is all about customer satisfaction. I had a due bill that needed to be taken care of and she went the extra mile to make sure that you g issues, she is all about customer satisfaction. I had a due bill that needed to be taken care of and she went the extra mile to make sure that you got what you needed, she stays over late and is dedicated to her job. Thank You !! More

Went in to have my trucks oil change and tires rotated. I walked through the sales room to look around and ran into Jerrell and Sunny, both of which have treated me like an old friend every time I have been walked through the sales room to look around and ran into Jerrell and Sunny, both of which have treated me like an old friend every time I have been in for scheduled maintenances, today was no exception. Service writer, Bobby, was courteous and had my truck finished in 45 min. Overall this and my other visits to Towbin have been great experiences. Thanks to you all. Dan Garcia 2012 Ram 1500 Hemi More

I had a great experience with Kathy Dawson. She went over a beyond to accommodate what we were looking for in a vehicle. She research what we want and what we could afford in our budget. She did phenomenal a a beyond to accommodate what we were looking for in a vehicle. She research what we want and what we could afford in our budget. She did phenomenal and she provided excellent customer. We will be back to buy another vehicle from you guys! Job well done Kathy!! More

I gave the rating that I did because we had a wonderful experience while at the dealership. Let’s face it, buying a car can be a very stressful thing. You are spending a lot of money to be in a vehicle tha experience while at the dealership. Let’s face it, buying a car can be a very stressful thing. You are spending a lot of money to be in a vehicle that you will be in for a long time. Christina was very helpful; I had a lot of questions and feel that they were answered in a sufficient manner. She was extremely friendly and as I am typically a hard one to please, we had an overall GREAT experience with her and Scott Stephens. Scott took care of some initial concerns that we had made everything perfect. We will defiantly be considering buying our next vehicle at Towbin Dodge! Thanks guys! More

I have owned a 2012 Ram 2500 Laramie Diesel for a year now which I purchased in Oklahoma. I travel constantly for work and shortly after purchasing my truck, the check engine light came on. I live in Te now which I purchased in Oklahoma. I travel constantly for work and shortly after purchasing my truck, the check engine light came on. I live in Texas and wanted to register it there, but could not pass Texas State Inspection on a brand new Ram truck because the check engine light was on. So I had to come up with a residence address in Oklahoma just to be able to get registered plates (Oklahoma does not have State Inspections). I have since traveled to Arizona, California, Florida and back to Las Vegas on business. I have had my truck into five different dealers for service on the check engine light and have received mediocre response to flat out dismal customer service concerning my problem. I have been told over and over that the check engine light is on because of an Oxygen Sensor issue and the dealers would change it out and reset the check engine light. Within a few weeks the check engine light would come back on. Once I arrived in Las Vegas, I was told to go to Towbin Dodge for service and upon delivering my truck to your dealership, was less that optimistic about the reception and service I would receive because of my past experiences with Dodge service departments. Then I met Jesus Nuñez at your service department. Jesus was professional, friendly, courteous and made me feel like my truck issue would be taken seriously. Jesus explained that he was not an service manager, so I was introduced to Jesse Silva. Jesse also was professional and courteous. I have had my truck in three times to Towbin Dodge and every time I ask for Jesus Nuñez because he consistently treats me professionally and courteously. Jesse is no longer with Towbin Dodge and Jesus has made it a point to make sure I am taken care of every time I have been in. I have brought friends in for service on their Ram trucks and introduced them to Jesus. Jesus needs to be a Service Manager for the exceptional customer service skills and knowledge. Hopefully with the parts that have been ordered and replaced in my truck, my check engine light issue is resolved. So far so good. But I will continue to send people to Towbin Dodge specifically to interface with Jesus because I know they were be treated as well as I have been and will be as satisfied a customer as I am. PLEASE pass my gratitude on to Jesus Nuñez. He is an extremely valuable asset to your dealership and deserves recognition for his exceptional customer service skills and performance. Sincerely, Kelly Nielsen More