Tony Volkswagen

Hassan Reda’s the salesman I worked with and he has fabulous. He was well informed, courtesy, and extremely helpful. Great person to look for if you’re looking for a new car! fabulous. He was well informed, courtesy, and extremely helpful. Great person to look for if you’re looking for a new car! More

Excellent work by your service advisors Kriselle and Laura. They are both excellent and pleasant, an asset to your organization Laura. They are both excellent and pleasant, an asset to your organization More

Friendly and pleasant staff. Always a pleasure to do business here. Royce, Kalani, and Miles are great and made my wife and I feel like family. We really appreciate them and will Always a pleasure to do business here. Royce, Kalani, and Miles are great and made my wife and I feel like family. We really appreciate them and will likely do business with them again in the future. Mahalo and Aloha. More

Service rep friendly. Paper work accurate. Safety inspection completed quickly. Car was waiting for me after lunch. Paper work accurate. Safety inspection completed quickly. Car was waiting for me after lunch. More

I took my car in for the yearly oil change so I walk over to customer service desk. She was somewhat busy but acknowledged me. She asked if I had an appointment I told her yes but I had an additional conc to customer service desk. She was somewhat busy but acknowledged me. She asked if I had an appointment I told her yes but I had an additional concern I was told for someone to look at it would cost me 250.00. It was just the rear view mirror. Anyway she called a sales person to look at it. He told me what he thought the problem was. Okay I waited for the oil change it was done in 1/2 hour and I asked if they rotated the tire because it’s the package deal they sold me last year. She then told me they didn’t rotate the tires because I needed new tires. So I leave and have a person later look at tires and tells me your tires are fine you don’t even have 30000 miles on your car so. the conclusion came to money. They don’t want to do the routine check up because no payment was transacted. That kind of treatment is unacceptable you’re a customer you’ve paid to have the service to be done what a bogus sales pitch. Very disappointing for service prospective I expected better. More

Wendi, Laura, Kriselle and the rest of the Tony VW service department are truly the best. Very helpful and knowledgeable. I would highly recommend Tony VW service to all my family and friends. service department are truly the best. Very helpful and knowledgeable. I would highly recommend Tony VW service to all my family and friends. More

This dealer has a large inventory, making it easy to choose the car from there choose the car from there More

Francis at VW, professional, up front,, above and beyond service and care, plus great to work with! service and care, plus great to work with! More

This morning I drove into VW service and was greeted by Laura who was helping another customer. Kriselle the other advisor came out, checked the car in, and took me to her desk. While sitting with Krisell Laura who was helping another customer. Kriselle the other advisor came out, checked the car in, and took me to her desk. While sitting with Kriselle, I had the most horrible experience. Two women in an office behind the service advisors were swearing, making lewd comments, and talking badly about another employee. The women were talking loudly so I was able to hear one of the women call the other Hannah but I was not able to catch the other woman’s name. This is a hostile, uncomfortable environment for everyone. Tsk! Tsk! More

Since switching from the Honolulu VW location to the new one, my overall experience has been overall positive, with no major issues. As someone who frequents the service center, I've come to realize that th one, my overall experience has been overall positive, with no major issues. As someone who frequents the service center, I've come to realize that the quality of service often depends on the agent you encounter. Fortunately, I've had the pleasure of working with Laura, who has consistently provided exceptional service. Laura's professionalism and expertise is evident. She greets you with aloha, listens attentively to my concerns, and efficiently guides me through the process. I highly recommend Laura to anyone in need of VW service - you won't be disappointed! More