Tony Volkswagen

OMG!! THE PEOPLE THERE WERE SO AMAZING..:)1- ~NOT WAITING IN LINE FOR SERVICE.... SHOWING UP AT 9AM/CAR TAKEN IMMEDIATELY!.WOW 2-POLITE, GRACIOUS AND FRIENDLY SERVICE GENTLE MEN..GUY M. AND FIT WAITING IN LINE FOR SERVICE.... SHOWING UP AT 9AM/CAR TAKEN IMMEDIATELY!.WOW 2-POLITE, GRACIOUS AND FRIENDLY SERVICE GENTLE MEN..GUY M. AND FITZ? RED HEAD... LOVELY PEROPLE. THE BEST PART WAS ***~~ALBERTO HERNANDEZ. THIS DEALERSHIP IS BLESSED..! YES! BLESSED ! I AM NOT NOT EXAGERATING ALL.. HAVING ALBERTO WORKING THERE. HE GAVE ME HIS PRECIOUS TIME.I DID NTO BUY ANYTHING BUT HE STILL ..STILL TOOK HOURS ..YES ~HOURS.SHOWING ME ALL THE FEATURES OF MY 1 YR OLD JETTA TDI .THEY NEVER KNEW HOW TO EXPLAIN TO ME..???! AND DID NOT! THAT WAS MY 2ND DEISEL JETTA... SO ALA MOANA HAS CLOSED AND I WAS HESITANT TO GO OUT TO THE NORTH SHORE... ..TO HIT TRAFFIC FROM COMING FROM KAHALA (EAST ) BUT ...HEY HAWAII..MEET ALBERTO! IT WAS WELL WORTH THE TRIP OUT THERE... BEFORE I KNEW IT !MY CAR WAS READY! AND I WAS NOT DONE WITH ALBERTO'S DETAILED "HELP " INFO WITH ALL MY FEATURES IN MY 1 YR OLD CAR THAT I DID NOT USE ...AS I WASN'T NOT SHOWN ..AND BEEN TO BUSY TO LEARN ON (MY OWN FAULT) OK... OK ALBERTO ... A.L.B.E.R.T.0!!! LOVED MEETINGHIM I WILL TELLALLMY FIRENDS TO GOTO SEE ALBERTO! VICKIE SASANO KIM, RA REALTOR More

Great service! Wonderful people! Sales manager, finance manager, salesman, and service manager all introduced themselves, and provided me with a really great experience. I can't say enough about them and I manager, salesman, and service manager all introduced themselves, and provided me with a really great experience. I can't say enough about them and I would recommend them to anybody. Thank you for the wonderful experience! With thanks, Bev Aldrich, new Jetta driver More

I'm a first-time buyer of a brand new vehicle and the Tony Volkswagen team made it a great experience. I initially went to VW of Honolulu and it was horrible. The salesman did not give me much info at al Tony Volkswagen team made it a great experience. I initially went to VW of Honolulu and it was horrible. The salesman did not give me much info at all about the car that I was looking to purchase. They were asking for a RIDICULOUS down payment even though my credit is good. It was just horrible. I decided to take the ride to Tony VW, even though it was about 20-30 minutes away, I'm so very glad I went. The staff was very welcoming and friendly from the time I pulled onto the lot. My salesman Dirk was very knowledgeable and passionate about the car that I wanted to purchase and it really helped that he has one, his self. He told me so much about the car, every feature inside, out. I fell in love with the car even more than I did when I looked at it on the internet. I had no idea it was packed with so many convenient features. We worked a fair deal that we were all happy with and I went home in my new car. Dirk is great about following up and answering any questions. The Finance team was great, I was just really happy with the Tony VW team. If I have any friends or co-workers looking to buy new cars, I will definitely recommend Tony's Group. Another great thing about Tony which I'm not sure if they realize how big of a deal it is, is that they have vending machines, water fountains and a children's play area. I have been to dealerships that didn't have any of those and the kids are bored out of their minds which makes it hard for the parents to focus on the deal. My experience was great. A week and a half later, I'm still smiling about my new car. More

My VW Jetta was falling apart after 9 months, purchased it from a private sales. During my vacation time from deployment, I took the vehicle into service and told Zach my issues with the vehicle. He called it from a private sales. During my vacation time from deployment, I took the vehicle into service and told Zach my issues with the vehicle. He called me couple hours later and he gave me a call and gave me price quote what the repairs would cost. The repairs would exceed the value of the car, despite my disappointment I asked about turning the car in for credit or options of getting rid of the vehicle. Zach reffered me to Alberto who assisted me in getting a good price on a used car. We went through the options and narrowed it down to 3 vehicles. Bottom line, I turned in a disatisfied vehicle and left with a new (used) vehicle the same day. With the understanding of Alberto, he had promised couple things that vehicle needed and paid his debt when i returned the following week for a followup appointment. More

From day one, when Josh approached my wife and I on the lot, we knew that we would be purchasing a car. The car we were looking for was not available, but, Josh found one for us and called as soon as it w lot, we knew that we would be purchasing a car. The car we were looking for was not available, but, Josh found one for us and called as soon as it was ready to be tested. Unfortunately, Josh was off the day we went to look. He did, though, set us up with a fine gentleman by the name of Miles. Miles is a spectacular sales person. After our purchase, we wanted the car to be cleaned. The cleaning crew had already gone home, but Miles promised us that he would take care of it. The next day, Miles came to my workplace, picked up and returned the car spotless and with a full tank of gas. What a great guy. i have purchased cars before, but never, ever, have I had service like this. I am definitely a customer for life. Other sales professionals should learn from Miles' example. Total 5 diamond rating for Tony Group Autoplex and their best sales persons, Josh and Miles! BRAVO BUYS JOB WELL DONE!! More

Zach was very friendly and helpful. It was the first time to the dealership for my wife and I, and we needed to find out why the check-engine light on our dashboard was on. His confident reassurance gave us to the dealership for my wife and I, and we needed to find out why the check-engine light on our dashboard was on. His confident reassurance gave us comfort knowing that what ever it was, it could be fixed, and probably at a reasonable price. He was very efficient in writing up our concern, and then welcomed us to free coffee and snacks while we waited in the customer lounge. The diagnosis by the technician was fast, and then Zach explained the problem to us in very easy to understand terms. It was a problem with spark plug wires and a MAF sensor. He explained repair options, and then, with no pressure, let us make the decision on what to do next. He was very professional in all respects, and treated us like VIPs. We are very happy with Tony Volkswagon's Service Department, and especially Zach for his friendly, courteous help. We will be looking forward to return to have the work done by Tony Volkswagon as soon as our busy work schedules permit. In the meantime, we will be sure to relate our positive experience with the Tony Volkswagon Service Department with our friends and business associates. More

A great experience all the way. Reggie (internet contact) answered email on Thanksgiving day, which really impressed me. Solid work ethic is a rare commodity, and I appreciated his effort. He introd contact) answered email on Thanksgiving day, which really impressed me. Solid work ethic is a rare commodity, and I appreciated his effort. He introduced us to Tommy at Tony Volkswagen, who was really low-key and knowledgeable. Tommy worked with us over the span of two or three days and 3 different vehicles. No pressure, just professional demeanor all the way. It was really a pleasure working with both of these gentlemen. More