Tony Volkswagen

Very good customer service and very friendly staff. Clean and comfortable place. Purchasing new vehicle takes time, offering some snacks or food would have been appreciated. and comfortable place. Purchasing new vehicle takes time, offering some snacks or food would have been appreciated. More

I've been getting my van serviced and repaired at this location several times and I will continue to come here because they do awesome work! Gary helps me with my van and the customer service he provides location several times and I will continue to come here because they do awesome work! Gary helps me with my van and the customer service he provides is phenomenal! I wouldn't take my van any other place than here. Highly recommended! Thank you! More

It was my very first time stepping into a Volkswagen dealership and it wasn't a mistake. It was a pleasure to meet Alberto who is very friendly, understanding, knowledgable and patient. I liked the fact dealership and it wasn't a mistake. It was a pleasure to meet Alberto who is very friendly, understanding, knowledgable and patient. I liked the fact that I knew I was speaking with a knowledgable Sales Consultant that wasn't "pushy" and did not pressure me into a deal that I wasn't ready to make. His customer service is outstanding. It helped to know that I wasn't just speaking with a "Car Salesman" and that I was speaking with a individual who genuinely cared to earn my business and made sure that the purchase would be a good fit and beneficial to me. If I know of anyone interested in a Volkswagen, I would definately recommend them to go and speak with Alberto. More

Great experience from start to finish. Very friendly...no pushy sales tactics or pressure. I was treated very well, all my questions were answered openly and honestly. They made it clear to me friendly...no pushy sales tactics or pressure. I was treated very well, all my questions were answered openly and honestly. They made it clear to me that my business was important to them and that they wanted to do everything possible to EARN that business, which they happily did. More

The staff at Tony Volkswagen delivers superior customer service and is very informative and friendly. We were immediately greeted by Dirk who was more than happy to help us. From the very beginning, he was service and is very informative and friendly. We were immediately greeted by Dirk who was more than happy to help us. From the very beginning, he was very personable and answered any questions or concerns I had about the vehicle I wanted. Throughout the entire process, Dirk was always available via his personal telephone line or email. A week after my first visit I went back and purchased my car. The negotiation and finance aspect of my experience was also very pleasing. Again, the staff is top knotch! More

Miles and Guy help me out so much they both are awesome. I got the car that I wanted and they both made that happen. I appreciate everything they did. They made me a very happy customer and I thank them so I got the car that I wanted and they both made that happen. I appreciate everything they did. They made me a very happy customer and I thank them so much. Even the service advisor Zach was great. More

Dirk was the most professional sales rep I have ever dealt with in my purchase of six vehicles over my life time. Despite me telling him that I was just looking, he still treated me as if I was making dealt with in my purchase of six vehicles over my life time. Despite me telling him that I was just looking, he still treated me as if I was making the purchase that day. It is because of him and his expertise of the VW CC that I returned the next day and made the purchase. He new everything about the vehicle which was impressive and made the purchasing experience that much more wonderful. Virgil was a pleasant, courteous manager to talk with. The only disappointing factor of Tony VW was the interior of the facilities. The chairs and the tables were old, uncomfortable not and not the cleanest I would expect from this kind of dealership. The fact I had to wait for a few hours even though I had pre-financing and had picked the car out many hours before was also a disappointing fact. This time lapse almost made me walk away. Dirk's professionalism and rapport with me were the only reason I did not leave the dealership when I knew I could have made a deal at another dealership. Zack from Service was impressive as well. I cannot say that about his colleagues. However, Zack's prompt return phone calls, his knowledge of the vehicles, and his customer service is impeccable and beats out the Lexus and Mercedes service department by far in Honolulu. More