Tony Volkswagen

My current purchase experience through Mazda Cutter was a horrible experience in all aspects. From the initial transaction, to the financial process and especially the follow-on service. I come to Tony horrible experience in all aspects. From the initial transaction, to the financial process and especially the follow-on service. I come to Tony Autoplex, to trade in my truck just to rid myself from having to deal with Mazda Cutter. Although I was not able to trade my truck, the Sales Representative, Tommy Chun-Ming help me with exploring all possible options. He even was patient with walking each option through its pros/cons with me. He demonstrated a honest effort with assisting me with my decision that would offer the best option of from what I had to choose from. It appeared he was more concern that I was satisfied with the deal (option) then for him to just making the sale. He allowed me the time to think it through and was not "pushing". The financial process was pleasant and fast. I didn't feel like I was in another sales push for add-ones. I was offered and explained and my first answers was accepted. My only regret is not going to Tony Autoplex prior to Mazda Cutter. Note: the brand field selection did not list the brand I purchased, Volkswagon. More

My husband and I decided it was time to start shopping for a new car as our 11 year old Saturn was starting to cost more in repairs than the value of the car. We had in mind a VW Passat as we drove one for a new car as our 11 year old Saturn was starting to cost more in repairs than the value of the car. We had in mind a VW Passat as we drove one in Houston in September. I also owned a Jetta. We visited one other VW Dealership before we headed out to the Tony Group. We found Ryan Riveira to be very knowledgeable about VWs and he was there to ensure that we got what we wanted. We had a budget and knew what we were willing to pay monthly. Ryan initially showed us a Passat SE which was nice but not in the colors we were interested in. He then took us to see the new inventory and we found our Passat Wolfburg. What I am most impressed with is that Ryan made sure we knew the difference between the two cars, i.e. the SE and the Wolfburg. And Miles the finance manager did not jerk us around on price. He gave us the best price without us having to go back and forth. We are looking forward to a relationship with the Tony Group. At the end of the year my husband will be looking to replace his SUV and who knows we may end up at the Tony Group for that purchase too. More

Our experience when buying a new car from Tommy was excellent, and comfortable. I have had the experience of buying a new car 9 times previously, but this 10th time with Tommy was the most pleasant one excellent, and comfortable. I have had the experience of buying a new car 9 times previously, but this 10th time with Tommy was the most pleasant one. I had my other car serviced at Tony VW a little later and Guy Miyasaki of the Service Department was nice and courteous too. There was also a tall, skinny gentleman who received my car (I don’t see him in the staff list but he is always there when I go to the services); His gentle, welcoming smile made me feel that my favorite car would be in good hands. I haven’t had a chance to meet with the general manager, but I assume he must be a nice person too because normally the head of office has a big influence on those who work there. More

I had a great experience at Tony Volkswagen! Jon was very knowledgable and made it easy to see it was the right time to buy a new car. We couldn't be happier with our Jetta! Thanks Jon and thanks Tony! knowledgable and made it easy to see it was the right time to buy a new car. We couldn't be happier with our Jetta! Thanks Jon and thanks Tony! More

Awesome experience, great service and very helpful. He found exactly what we were looking for. It was no pressure and no hassles, he even walked the whole lot with us looking for what we wanted. found exactly what we were looking for. It was no pressure and no hassles, he even walked the whole lot with us looking for what we wanted. More

Joe was most pleasant and sincere. He made me feel comfortable, not only because of his honesty but because of his knowledge of the vehicles and the dealership. He wasn't pushy and made me feel impor comfortable, not only because of his honesty but because of his knowledge of the vehicles and the dealership. He wasn't pushy and made me feel important even though I wasn't buying a new car. But, I am so pleased with my CPO 2009 VW Jetta and I have received so many compliments from people at my job, especially the military I work with. Joe always answered my calls in record time. I couldn't have asked for a better salesperson. In fact, I posted a message on Facebook telling the public that Joe Kunixxxxa should be their choice for excellent service. More

When I first started working with Tommy, I had not realized he was a salesman as he doesn't seem to fit the typical salesperson look that most people would assume. That is actually a good thing and realized he was a salesman as he doesn't seem to fit the typical salesperson look that most people would assume. That is actually a good thing and would most likely get people to not have their guard up as high as you would normally expect. I didn't think he would go thru all the things he did just to help me purchase my vehicle but I truly appreciate the fact that he would literally go out of his way and do just about anything he can to help you get into the vehicle I was looking for. If I could rate just the level of customer service I got from Tommy, out of a 10 he would get a 20. Now for the price, I honestly believe I could've gotten a better price considering some of the issues with the vehicle and I've learned a lot from this purchase that I will use in my next purchase of a vehicle. More

Kanani is always extremely friendly and courteous. She is the reason why my wife and I will purchase our next vehicles at Tony VW. You'd be surprised how important being treated at routine servicing is t is the reason why my wife and I will purchase our next vehicles at Tony VW. You'd be surprised how important being treated at routine servicing is to future sales. Thanks Kanani! Keep up the great work! More

Tommy and Miles provided TOP NOTCH customer service. While transferring my junks from oy old car to my newly purchased Honda Pilot, i misplaced the key to my trade-in, Tommy was very patient and helpfu While transferring my junks from oy old car to my newly purchased Honda Pilot, i misplaced the key to my trade-in, Tommy was very patient and helpful with me. He even looked in the trash can :). It was getting late and the sky was getting dark, but Tommy stayed back and didn't leave until i found the key. And thennn...he also helped me obtain insurance through a contact of his. Again, Tommy is TOP NOTCH! Greatest car buying experience i've ever had...Thank you Tommy!! More

Wonderful place to buy a car they really worked with us on getting something in our price range wonderful staff all very nice our sale man Robert in VW was probly the nicest car sales man I've ever had not on getting something in our price range wonderful staff all very nice our sale man Robert in VW was probly the nicest car sales man I've ever had not pushy very knowledgeable on cars More