Tony Volkswagen

My wife and I have been doing business with Gary Hu for a long time, and he has always been professional, friendly, and very helpful. Recently, when our Jetta was having trouble with intermittent starting p long time, and he has always been professional, friendly, and very helpful. Recently, when our Jetta was having trouble with intermittent starting problems, Gary took time over the phone to suggest several possible reasons and ways to try and determine the cause of the failure. With the help of Gary's experience and insight we eventually narrowed it down to a malfunctioning crank positioning sensor. Once it was replaced the problem went away, and our Jetta was as good as new. More

I want to thank Gary Hu and Guy Miyasaki for their incredible service. I had a flat tire on my Jetta and wasn’t able to locate the wheel lock key to take the tire off. I’m new to the islands so I incredible service. I had a flat tire on my Jetta and wasn’t able to locate the wheel lock key to take the tire off. I’m new to the islands so I contacted Honolulu Volkswagen for a little help and advice and was told that I would just have to tow the car in so they could remove it. I needed to find another solution other then towing the car from Kaneohe to the airport to change a flat so I called Tony Volkswagen in Waipio and spoke to Mr. Gary Hu. He suggested I check several areas of the vehicle where the keys are often placed. No luck, no key. He then suggested I take a photo of the lock pattern on the wheel and text it to him and he would do his best to match a new key. A few minutes later he called back stating he would be sending out Guy Miyasaki to assist me with a key set and to help change my tire. Guy arrived shortly and he was able to match a key from the photo I sent over and installed my spare tire. Guy even gave me a replacement key. I cannot believe this incredible act of kindness and the unbelievable service Tony Volkswagen offers its customers. Thank you so much for helping me out of a bind. Resepectfully Submitted JRH More

Car buying experience was great. It was my second time buying a vehicle and this experience was totally different from the first. First and foremost there was absolutely no pressure from our sales consul buying a vehicle and this experience was totally different from the first. First and foremost there was absolutely no pressure from our sales consultant. He was friendly and very knowledgeable on the vehicles he was selling. The staff at the dealership are excellent too - when we bought the vehicle, a part had to be changed (non mechanical part). The dealership followed up and made arrangements to accomodate my schedule. I would definately recommend Tony Volkswagen to others. More

I am so happy with my new Beetle! This is the 2nd car I purchased from Tommy and he is awesome! He truly cares about his customers!! purchased from Tommy and he is awesome! He truly cares about his customers!! More

I needed to buy a car and didn't know any male friend who could come with me to see cars on New Year's Eve, until my friend talked to me about Tony Dealership and their outstanding customer service. I d who could come with me to see cars on New Year's Eve, until my friend talked to me about Tony Dealership and their outstanding customer service. I don't know anything about cars but went into their website, looked up many possibilities online, then send contact info and Tommy called me back on the next morning. I asked to see a brown car, and he knew exactly what I was talking about. We met, he showed me the car, answered ALL, absolutely all my questions and concerns. He and his manager were very patient with my old trade-in car, as it gave them so much trouble. Tommy helped me with paper work and 3 hours later he handled me the car key. It was a real surprise, I was not ready yet to start driving a different car. Tommy rode the car with me and showed me basics buttons that were placed differently than in my old car, until I felt confident enough to drive it home. Also, Reece helped me with the financial part plus maintainance plan. He was also very helpful, very friendly and made the financial terms easy to understand. I had an excellent car purchase experience, just right before the New Year. All my family and friends love my car. They cannot believe that I went to a car dealership by myself. In a few years I will come back and buy another car from Tommy and Reece. Very grateful! More

JJ was amazing from I walked in I walked in and I didn't even have to say anything he just knew who I was he was very on top of his work, very knowledgable every question I asked he answered with a s didn't even have to say anything he just knew who I was he was very on top of his work, very knowledgable every question I asked he answered with a smile don't get this kind of service from other dealership More

I felt the courtesy and the service I received was excellent from start to finish. JJ was excellent at keeping me informed and went the distance to accommodate and provide the new battery and instal excellent from start to finish. JJ was excellent at keeping me informed and went the distance to accommodate and provide the new battery and installtion. He also went over the complete checklist of what was provided to the vehicle. He and the other staff were attentive, capable and provided great customer service. Plus, they all seem happy with their jobs! Mahalo, Arlene More

The service was quick and convenient. The customer service was also excellent. I had a check engine light on my Audi and it was fixed without any issues. service was also excellent. I had a check engine light on my Audi and it was fixed without any issues. More

I will/ would never take my vehicle anywhere else. Everyone is very, very friendly and makes you feel so welcome. Damon addressed my concerns and accomodated my needs right away. This is the holiday Everyone is very, very friendly and makes you feel so welcome. Damon addressed my concerns and accomodated my needs right away. This is the holiday season, so I was very busy, and couldn't do with out a car. While they checked out the problem I was having, he gave me a loaner (nice one, too!). The problem was detected and fixed in a matter of days. As my car was being worked on, they noticed my safety check was going to expire. Damon went up and above the call, safety check and car washed! The service team at Tony Volkswagon is so AWESOME!!! More

In my last visit for service and in all my visits at parts dept....I have received professional, courteous and very helpful response from Tony Group staff. It is a joy to do business with this dealersh parts dept....I have received professional, courteous and very helpful response from Tony Group staff. It is a joy to do business with this dealership and the staff in the parts and service depts. Thank You Tony Group for making my trip enjoyable. More