Tony Volkswagen

My Heart Felt Gratitude Sandra Motonaga 98-1810 #E Ka’ahumanu Street Pearl City, Hawaii 96782 January 22, 2016 To: Gary Hu, Service Manager and The Tony Volksw Sandra Motonaga 98-1810 #E Ka’ahumanu Street Pearl City, Hawaii 96782 January 22, 2016 To: Gary Hu, Service Manager and The Tony Volkswagen Team “It okay mama, Mr. Gary will help make car better”…..these were the exact words from my son, Gabriel. He was responding to my exacerbation, as we prepared to drive this morning to his program at Easter Seals. I was reacting to seeing an indicator warning light come on, as I turned on my car engine. My son’s message to me reminded me to humble myself and not get upset at my situation with my car. We returned to our house and I called the excellent customer service team and Jessica informed me that she could accommodate me right away. She provided me with an appointment time and also informed me, she would be able to accommodate me even if I arrived ahead of my scheduled appointment time. Upon my arrival, I was taken care of with two kind gentlemen that helped me park my car and once inside, Guy greeted me and did everything he could to assist me with my concerns regarding the anticipated cost of repairing my car. Once I was able to get my day settled, I also called Gary to let him know of my situation. I have learned in life “the answer will always be no, unless you take a chance and ask for help”. As with Jessica, the two valet gentlemen, Guy, Gary and the many unseen faces behind the scenes, I received my answer to my question for assistance with the anticipated cost of my repair. I do not expect favors, yet I will always ask for help and if it is not possible, I humbly understand and I am just as grateful for the outstanding service, respect and treatment I receive. The quality of service extends beyond just making a positive impression on me. It has ripple effects which make a positive impact on everything in my life. I also am pretty sure my care was washed and immaculately cared for! I also did not expect a Times gift certificate for a turkey or ham! My son Gabriel is 21 years old, a young man, with multiple medical diagnoses, developmentally disabled and functioning between a six year old and eight year old level. In his early years, he was nonverbal and occasionally would communicate with sign language, when he wanted to express his emotions. So to be able to have him verbally communicate and share such a powerful message with me is always a miracle! He recalls experiences that have made a remarkable difference in our lives. Today, my son recalled “Mr. Gary and the Tony Volkswagen Team”. (We have not been to Tony Volkswagen since last February 2015, almost a year ago.) I realize I have shared a letter of gratitude in the past; however, it just does not suffice to truly express how grateful I am for the “above and beyond” service I always receive from “Mr. Gary” (as Gabriel fondly called him by this name) and the entire Tony Volkswagen Team! You see….raising a son with multiple special needs is not an easy task….yet I would not trade my God given role for anything. I have been on an incredible journey raising Gabriel, yet he is my awesome tour guide. I have a dream and a goal for my son, Gabriel. I want him to find a place to be able to have a job someday and be able to exemplify the outstanding example of “service, respect and compassion” as set by the entire Tony Volkswagen Team. With Warmest Aloha and Mahalo, Sincerely, Sandra Motonaga More

Helpful and efficient My experience was very positive, and I have been very happy with my car purchase. I came in with a plan of test driving two used vehicles, and Dennis My experience was very positive, and I have been very happy with my car purchase. I came in with a plan of test driving two used vehicles, and Dennis had them ready for me. He was friendly, not at all pushy, and had very practical suggestions about what to look for when testing the cars. I ended up test driving a third, the car I'd eventually buy, and he was very efficient while making sure I'd be happy with that choice. He also kept in contact with me to make sure the car was working out and helped me to make sure all of my paperwork and service needs were taken care of. More

Tony VW Service Exceeded Expectations! I want to thank Damon D. (Service Advisor) for his excellent service on December 28, 2015. I had previously used another dealership/repair shop and wa I want to thank Damon D. (Service Advisor) for his excellent service on December 28, 2015. I had previously used another dealership/repair shop and was less than satisfied with the service there and decided to try the service department at Tony VW for a fairly large service even though the dealership is a fair bit farther for me (another 15 - 20 minutes of driving). Damon set my expectations as to the time and cost of the service and was communicative throughout the service. The waiting area was clean and Damon let me know once my vehicle service was done. The total service charge was not greater than Damon's original estimate and I was even offered a car wash afterward as well! Every aspect of my service appointment at Tony VW was better than expected and I look forward to using Tony VW going forward. Sean B. More

Excellent Service I needed to come in for my 40000 mile maintenence on my Volkswagen Jetta TDI so I called up Tony Volkswagen. I schedule my appointment and unfortunate I needed to come in for my 40000 mile maintenence on my Volkswagen Jetta TDI so I called up Tony Volkswagen. I schedule my appointment and unfortunately my bank account decided to act up and I didn't have the funds for that day. Aaron Chanwas very understanding and bent over backwards to ensure that I would be rescheduled for a time that I wanted. He was on point calling me to remind me of my appointment and then called me a couple minutes before my cat was done. It's employees like him, who truly care about people, that are going to take volkswagen to the top in customer service. So far this has been the best experience with a dealership I've ever had. Hats off to Aaron and the rest of the Volkswagen Team. More

Always Satisfied From my initial phone call to make an appointment Gary Hu understood I had a limited time frame And he was able to accommodate me. Then upon arrival From my initial phone call to make an appointment Gary Hu understood I had a limited time frame And he was able to accommodate me. Then upon arrival Aaron Chan made sure all my needs were taken care of in a timely manner and kept me informed. Everyone there at Tony Volkswagen is friendly, efficient and professional! I've tried another dealer which was more convenient however I came back to Tony where I felt more confident and satisfied. Aloha and Mahalo for an excellent experience. Donna More

Exceptional Service We just purchased a home on Oahu and needed a reliable used SUV to drive. Began our search online, but ended up stopping by Tony Volkswagen in Waipahu We just purchased a home on Oahu and needed a reliable used SUV to drive. Began our search online, but ended up stopping by Tony Volkswagen in Waipahu after finding a couple of vehicles to test drive. I was greeted warmly by VW veteran Sales Consultant Jon Nishimura who is both knowledgeable and genuinely nice. He offered to let me test drive a vehicle without any pressure to buy unless it was the "right" vehicle for our family. How refreshing! One week later I returned to test drive another vehicle. Jon was leaving for the day, but offered to have his mentee, Dennis Paulino, assist me. The vehicle I'd seen online wasn't going to fit our needs, so I chose instead to test drive a 2008 Honda CR-V. Never have I driven or owned a Honda. Loved it! Dennis and I negotiated the deal and agreed I would pick up the vehicle the next day from Jon. Jon greeted us and offered to see if we could return our rental car to the Enterprise located within Tony Group Autoplex. They did and I now am one happy Honda owner!!! A few days later, I had a problem with my vehicle and called Jon. He immediately drove from Tony's VW to my location, jump started my car, had me follow him back to their service department and had a brand new battery installed while I waited (less than 15 minutes). The folks at Tony's VW ROCK! I highly recommend them for your next new or used car purchase or vehicle service. More

Best Experience Yet I finally found a dealership that cares about its customers. The salesman told me my best options, listened to what I wanted, and communicated clearly I finally found a dealership that cares about its customers. The salesman told me my best options, listened to what I wanted, and communicated clearly the terms available. Tony VW went the extra mile and didn't shame my low credit score. More

Wonderful Dennis was awesome, he helped get into a great car and worked within my budget of $355 a month. Also was very friendly and caring. Dennis was awesome, he helped get into a great car and worked within my budget of $355 a month. Also was very friendly and caring. More

Super happy! Super happy I got a new 2015 Jetta with the help of Dennis! Very personable guy, who was kind and patient, as I wanted to test drive a couple of cars. Super happy I got a new 2015 Jetta with the help of Dennis! Very personable guy, who was kind and patient, as I wanted to test drive a couple of cars. I would totally recommend Dennis to a friend or anyone who was looking to purchase a vehicle! More

Better than 5 Stars Service I’ve been a very happy Tony Volkswagen customer since I purchased my new car in 2011. But what has kept me coming back has been the excellent service I’ve been a very happy Tony Volkswagen customer since I purchased my new car in 2011. But what has kept me coming back has been the excellent service I have received time after time from the service center personnel and management. It is truly outstanding. Each and every time my little VW needs something they are always there to help. From Fritz with his friendly warm smile at check in to the agents Guy and Damon, I’m always in great hands. I even watched their customer service agent Kanani walking around and offering complimentary snacks and refreshment to everyone. Hospitality just like being at a large hotel. Once when I had to make an emergency repair at another VW dealer they billed me a very large amount for the repairs that I thought should have been covered by my warranty. When I called Mr. Hu the manager, he asked me to come in and talk with him about it and he would personally look into it. A few weeks later I received a refund for the total amount. I was floored with joy to receive this and was truly amazed. During my most recent service visit Kanani told me I had won a new shirt from their apparel center so I picked out a purple Polo to match my grandsons school Damien Memorial which I plan to wear it to all the school events. As a former customer service supervisor for a large local telecommunications company I can truly say this company has it figured out. Thank you Tony VW Service Team you are the absolute best there is. Beverly A. More