Tony Volkswagen

Friendly service No problem at all with the dealership. I found the car I wanted on the Tony Volkswagen website, came in, test drove the car, did the paperwork, and d No problem at all with the dealership. I found the car I wanted on the Tony Volkswagen website, came in, test drove the car, did the paperwork, and drove it home that day (even though they had to expedite the process of getting the car ready for purchase). Dennis was great to work with. Very friendly and not pushy at all. Easy to talk to and continues to be very helpful even after all of my follow up phone calls with questions. Feels like we made a new friend in the auto business. Paul was a great at working his magic to get us the best deal. He was willing to answer all of our questions and even re-check with the bank about their interest rates for me. More

Great customer service I had a great experience along with great customer service! knowledgeable employees, they also go the extra mile to take care of customers making sure I had a great experience along with great customer service! knowledgeable employees, they also go the extra mile to take care of customers making sure needs are met! Well done!! More

Awesome!!! Joe is a pleasure to deal with. From the first interaction on the phone and through the whole buying process was simply awesome! Also takes care of Joe is a pleasure to deal with. From the first interaction on the phone and through the whole buying process was simply awesome! Also takes care of any issues ASAP and always on top things!! Highly recommend!!! I will definitely do business with Joe and Tony VW again! More

Five Star Experience. It was my first time purchasing a CPO car from a dealership and I was really anxious about how my experience gonna go but Joe and Paul made everything It was my first time purchasing a CPO car from a dealership and I was really anxious about how my experience gonna go but Joe and Paul made everything perfect. Paul did great things on the financing part, offering essentials but getting me the lowest rate possible, Joe did really great too by making sure that the car cosmetically, mechanically, and electronically good to go. Tony VW will do things that would really make their customers feel that they're getting the service that they deserve. Thank you! More

Fantastic Service What can I say except thank you! After what can only be described as an atrocious experience with Honolulu VW, I was referred to Tony VW from Volk What can I say except thank you! After what can only be described as an atrocious experience with Honolulu VW, I was referred to Tony VW from Volkswagen Consumer Affairs. Gary Hu and Guy Miyasaki took fantastic care of me and took me in with no appointment. Having the ability to drop my vehicle off at the dealer the night before was awesome (got to avoid the Hawaii traffic!). Guy made sure to call me every step of the way, clarifying my concerns before beginning the work, updating me as the repairs progressed and finally calling me when it was complete. He made it a point to go over everything that was done and made sure to answer all my questions and set up my next appointment. Kanani, the cashier, was awesome and has a fantastic personality! Very warm and welcoming, just a great person, and Ben the porter had my car ready to go when I was done checking out with a big smile on his face. The repair process was seamless and pain free, and to top it off after sharing my terrible experience at Honolulu VW with Guy and Gary, they took it upon themselves to clean and detail my car! This is a dealer that went out of their way to remedy a situation that didn't directly involve them (in fact, it involved their competitor!), just because they hold a high standard for the VW brand and wan't everyone to love their VW. I can't say enough about how well I was treated, and I recommend them to anybody looking for fair priced, thorough and quality repairs. THANK YOU SO MUCH! More

Awesome Experience Joseph was our sales man, and let me begin with saying he was awesome! My husband and I told him which car I wanted (2016 Golf R). I already knew ho Joseph was our sales man, and let me begin with saying he was awesome! My husband and I told him which car I wanted (2016 Golf R). I already knew how hard it was to find this car, and honestly he made everything smooth, fast, and even fun. Joseph was really friendly and knew a lot of information on the car ( I even researched so I knew what he was talking about). I cannot say anything bad about him. He didn't rush my husband and I (even though we were there until closing), we didn't feel any pressure. It was an overall GREAT experience!!! More

Best Dealership Experience! I purchased my 2016 Golf Sportwagen SEL in October 2015. Jon Nishimura was my salesperson. Jon made the whole car buying experience very smooth. Al I purchased my 2016 Golf Sportwagen SEL in October 2015. Jon Nishimura was my salesperson. Jon made the whole car buying experience very smooth. Although this was my first time at Tony Volkswagen, Jon and the rest of the crew made it feel like I've been doing business there for years. Jon was very knowledgeable and knew the Volkswagen product very well! He made sure I got the price I wanted and very little negotiating was needed. John Kawamura was the finance manager. He also was very efficient and made things hassle free. Total time at the dealer ship was about 3.5 hours start to finish and I was out in my new car! That was the quickest and most hassle free buying experiences at a car dealership I have ever experienced! At the time of purchase I purchased the Pro Pack paint and interior sealant. About a week later I got a call from Aaron Chan in service calling to schedule an appointment to have the Pro Pack applied to my vehicle. Aaron was very respectful and made sure I got the most convenient time to fit my schedule. For me, that time was on a Saturday and it was no problem making the appointment. Upon dropping off my car for my appointment, I was greeted by a couple of very friendly service agents. Aaron had all of the paper work ready to go and no time was wasted. Since I couldn't wait there for the vehicle, Aaron put me in a loaner until my vehicle was finished. When my vehicle was finished, Aaron gave me a courtesy call to let me know I could pick up at my earliest convenience. Not many service centers at dealerships have such great service as Tony Volkswagen! I also had a chance to speak with both Andrew Lee (General Sales Manager) and Gary Hu (Service Manager). They were both very sincere, friendly, and seem to put customer service at the top of the list! Tony Volkswagen has a great "family atmosphere", which make the whole car buying experience even more enjoyable! I would highly recommend Tony Volkswagen and the entire team as a great dealership! More

Jetta..expect problems. Service department terrible communi I have a 2012 vw jetta..purchased brand new in July 2012. Already had to replace ac $1600 headlights and battery. It's currently at vw to have coil I have a 2012 vw jetta..purchased brand new in July 2012. Already had to replace ac $1600 headlights and battery. It's currently at vw to have coil pack and plugs replaced for $636. They say no guarantee this is the problem, but from past they have replaced and owners never had another issue. Communication with Tony VW, was horrible. One associate said one part was installed and they are waiting on the other, nobody ever mentioned they ordered parts then when I voiced my concern, they back peddled and said they never told me that...I guess I just made that up. Terrible More

Awesome service with a smile at the Autoplex VW A friend told me she services her Lexus in waipio at the Tony Group Autoplex VW store so I wouldn't need to drive all the way to town. Thursday I gave A friend told me she services her Lexus in waipio at the Tony Group Autoplex VW store so I wouldn't need to drive all the way to town. Thursday I gave it a try and my service agent Damon was outstanding. Fast and friendly service with a smile and costs less for me too. I am so pleased that I'll take my Camry there too!!!! More

My Heart Felt Gratitude Sandra Motonaga 98-1810 #E Ka’ahumanu Street Pearl City, Hawaii 96782 January 22, 2016 To: Gary Hu, Service Manager and The Tony Volksw Sandra Motonaga 98-1810 #E Ka’ahumanu Street Pearl City, Hawaii 96782 January 22, 2016 To: Gary Hu, Service Manager and The Tony Volkswagen Team “It okay mama, Mr. Gary will help make car better”…..these were the exact words from my son, Gabriel. He was responding to my exacerbation, as we prepared to drive this morning to his program at Easter Seals. I was reacting to seeing an indicator warning light come on, as I turned on my car engine. My son’s message to me reminded me to humble myself and not get upset at my situation with my car. We returned to our house and I called the excellent customer service team and Jessica informed me that she could accommodate me right away. She provided me with an appointment time and also informed me, she would be able to accommodate me even if I arrived ahead of my scheduled appointment time. Upon my arrival, I was taken care of with two kind gentlemen that helped me park my car and once inside, Guy greeted me and did everything he could to assist me with my concerns regarding the anticipated cost of repairing my car. Once I was able to get my day settled, I also called Gary to let him know of my situation. I have learned in life “the answer will always be no, unless you take a chance and ask for help”. As with Jessica, the two valet gentlemen, Guy, Gary and the many unseen faces behind the scenes, I received my answer to my question for assistance with the anticipated cost of my repair. I do not expect favors, yet I will always ask for help and if it is not possible, I humbly understand and I am just as grateful for the outstanding service, respect and treatment I receive. The quality of service extends beyond just making a positive impression on me. It has ripple effects which make a positive impact on everything in my life. I also am pretty sure my care was washed and immaculately cared for! I also did not expect a Times gift certificate for a turkey or ham! My son Gabriel is 21 years old, a young man, with multiple medical diagnoses, developmentally disabled and functioning between a six year old and eight year old level. In his early years, he was nonverbal and occasionally would communicate with sign language, when he wanted to express his emotions. So to be able to have him verbally communicate and share such a powerful message with me is always a miracle! He recalls experiences that have made a remarkable difference in our lives. Today, my son recalled “Mr. Gary and the Tony Volkswagen Team”. (We have not been to Tony Volkswagen since last February 2015, almost a year ago.) I realize I have shared a letter of gratitude in the past; however, it just does not suffice to truly express how grateful I am for the “above and beyond” service I always receive from “Mr. Gary” (as Gabriel fondly called him by this name) and the entire Tony Volkswagen Team! You see….raising a son with multiple special needs is not an easy task….yet I would not trade my God given role for anything. I have been on an incredible journey raising Gabriel, yet he is my awesome tour guide. I have a dream and a goal for my son, Gabriel. I want him to find a place to be able to have a job someday and be able to exemplify the outstanding example of “service, respect and compassion” as set by the entire Tony Volkswagen Team. With Warmest Aloha and Mahalo, Sincerely, Sandra Motonaga More