Tony Volkswagen

Tire pressure adjustment Non-aggressive salesman name Jon Nishimura 5-stars. However, this review is for Aaron Chan, service dept. Over the first year of owning my new car, Non-aggressive salesman name Jon Nishimura 5-stars. However, this review is for Aaron Chan, service dept. Over the first year of owning my new car, I was not impressed by the service department. The mechanics were great, but the front people at the desk and cash register weren't smiling or courteous, it appeared fake. I felt like an inconvenience rather than a valued customer. I owned a nissan before and compared to its courtesy service, VW lagged big time. I really didn't like going there to service my car. Today I tried to adjust my tire pressure myself at a gas station, successful, but the alarm signal didn't turn off. I drove 30 mins to the VW center, expected a greet and "how can I help you" but it's always that same older man at the desk with the blank stare. I explained my situation, and it was the young man name Aaron Chan who jumped up and went straight to my car, all with an attitude like "no problem" and explained everything as he inspected the vehicle. He was very poiite and perfectly explained how to do it myself, he even said to come by anytime, and wouldn't except a tip. VW should be glad to have Aaron Chan at service because he renewed my favor toward VW. Mahalo Aaron. More

Excellent service and friendly Really wonderful environment, staff really works with you to try and meet whatever your requests are. Very friendly and upbeat made the whole experien Really wonderful environment, staff really works with you to try and meet whatever your requests are. Very friendly and upbeat made the whole experience really great. More

Amazing service and help!! First time buying a car it was a struggle to find the prefect car. But through these people they help us in so many ways that they can with there amaz First time buying a car it was a struggle to find the prefect car. But through these people they help us in so many ways that they can with there amazing customer service and knowledge. they have also help us to understand and more into the car. Im grateful an honor to meet them in person and hope t see u guys again later on. Thank you have a great day and God bless you guys Afu Filisi Jr Precious Bagayas More

Great Team Equals Great Experience First time in a long time purchasing outside of competitor Servco's process, I was a Toyota Fan.... My Sales Consultant Eric Stephens was very knowle First time in a long time purchasing outside of competitor Servco's process, I was a Toyota Fan.... My Sales Consultant Eric Stephens was very knowledgeable and helpful. It was actually his day off but he stayed back to make sure I was able to trade in my old vehicle and take delivery of my new VW Atlas. I had the opportunity to work with the General Manager Paul Lancaster and Sales Manager Paul Lancaster who also made the whole experience easy and enjoyable which is very important when making an investment like this. More

Amazing customer service Thank you so much Joe for sharing your knowledge and love for Volkswagens! He is extremely patient, knowledgable, and was willing to help with any que Thank you so much Joe for sharing your knowledge and love for Volkswagens! He is extremely patient, knowledgable, and was willing to help with any questions and concerns I had. I appreciate the fact he didn't talk numbers before I even saw the car and truly wanted the experience of purchasing a car to leave a positive impression. More

Always Friendly and Helpful Guy Miyasaki and the Volkswagen service team are always friendly, helpful, and make me feel like I am an important customer. I appreciate that he is Guy Miyasaki and the Volkswagen service team are always friendly, helpful, and make me feel like I am an important customer. I appreciate that he is knowledgeable and very easy to work with... I always feel that he is looking about for my best interests! Getting my cars serviced is actually an enjoyable experience! More

I trust Tony VW Waipio I can trust that when I bring my car in for servicing or repairs that Guy Miyasaki, my service advisor, will always keep me informed of what the techn I can trust that when I bring my car in for servicing or repairs that Guy Miyasaki, my service advisor, will always keep me informed of what the technicians are working on. He discusses choices and options with clear pricing so I can make an informed decision. I always have a pleasant experience with him. Their wait area is excellent and there are tables where I can work if I choose to. The shuttle drivers are friendly and flexible. They have 5 star service. More

Outstanding staff! The staff at Tony Volkswagen, is extremely helpful and knowledgeable. If there are any questions or concerns, the staff knew the answer. They are very The staff at Tony Volkswagen, is extremely helpful and knowledgeable. If there are any questions or concerns, the staff knew the answer. They are very polite, friendly and patient. More

Trade In We originally weren't looking to make any big decisions when we went to the dealership, but luckily we found a car that was suitable for us and they m We originally weren't looking to make any big decisions when we went to the dealership, but luckily we found a car that was suitable for us and they made it fairly easy to negotiate a reasonable price on our trade in and monthly payments. More