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Tony Nissan
Waipahu, HI
1,693 Reviews
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1,693 Reviews of Tony Nissan
April 10, 2014
Awesome Customer Service I want to share that I truly appreciate the awesome customer service that I received from Jason. He continually share aloha attitude and greats me wi I want to share that I truly appreciate the awesome customer service that I received from Jason. He continually share aloha attitude and greats me with a smile. He listens to my concerns. He explains the out come in clear terms and always makes valuable recommendations. It is because of the great personal and very professional customer service provided to me from Jason Beleno that I continue to bring both of my vehicles back to Tony Group for service. Thank you Nissan for hiring this service rep. Christopher and Donecia Litalien Armada and Sentra owners. More
by c2dlitalien
Employees Worked With
Jason Beleno
April 09, 2014
Horrible Customer Service I had my 2010 Nissan Rogue towed in on a Thursday evening for service after it overheated on the freeway. I left the keys in the night drop box, and I had my 2010 Nissan Rogue towed in on a Thursday evening for service after it overheated on the freeway. I left the keys in the night drop box, and received a call at 6:30 am the next day. The service rep (Etta Nobriga) told me they had received my car, had me authorize a diagnostic check, and said she'd call when they found the problem. I had not received a call back, so I called the service department around 2:45 pm. I was told they had not yet run the diagnostic check, and would get to it the following day, and again said they'd call back. Around 9:45 am the next day a call and said the radiator needed to be replaced, and would call when ready, hopefully by 3 pm, and they close at 3:30 pm. Around 2:40 pm, Etta called saying the car was ready and we need to pick up by 3 pm. I said we could not make it there in 20 minutes, and she asked if we could be there by 3:15. I asked what time the service department closed, and she said 3:30 pm. I said I would be there by 3:30. Upon arrival, she pointed to the cashier window, and said, "You can go pay over there at the cashier. They look like they're closed, but there is someone there waiting for you." She did not explain what was done to the car or why. While at the cashier window, I asked what exactly was done. The girl yelled across the room to Etta and said she needed to come explain what was going on; she came over and explained that the radiator was replaced due to "possible" road debris, and subsequently was not covered under the extended warranty purchased through CNA. She never offered to show us the "damaged" radiator. When I asked her if the 12 month new part warranty was transferrable to any other Nissan dealer, she said she didn't think so, but would look into it and call me on Monday; she never called. We took the car home, and about 3 hours later went to church. After driving only approximately 20-25 miles, the car would not start, and had to have the car towed back to Tony Nissan. I again dropped the key in the night box, and left a note for the service manager to call me on Monday (31 March) when they opened. I then went inside and spoke with a salesman about our situation. After beginning to explain, he interrupts to ask who originally sold us the car; I told him Cal sold us the car. He went to get Cal, and I again began explaining to Cal our situation. He also attempted to interrupt my story; I told Cal I want to speak with a manager. He went to speak with the finance guy about our CNA policy, and explains situation, and comes back to tell us the finance guy will speak with us about the CNA situation. The finance guy (James Kawata) listened to us, and said he will contact the powers to be to see what went wrong, and will get back to us (first pleasant experience with Tony in 3 days). I received 2 missed calls around 12:15 pm on Monday, but no messages were left. I immediately called back to the service department, and after being hung up on, and then transferred to a number which only had an answering machine, I finally was able to speak with Etta. I asked her what the status was on my vehicle. After being put on hold for over 6 minutes, she returned to the phone and said the tech was not able to get to it yet, and would call when they diagnosed the problem. I told her I expected a call back not from her, but the service manager. Around 2 hours later, after not receiving a call, I called the service manager (Kale Kippen), and he said, "Oh, I was just trying to call you." He informed me that the head gasket was blown, and "failed miserably" upon inspection. It would take about 7 days to fix, and should be covered under the CNA warranty. I asked about a rental car, and said he would call CNA for authorization and call me back. About 20 minutes later, he called me back and said the CNA authorization office was closed for the day, but would get us a rental until the following day when he could get the authorization. I did some research, and Kale agreed, that one of the most common symptoms of a blown head gasket was overheating. I asked if I could come in to see the "damaged" radiator, and he said it was already in the "compactor" and was no longer available. The following day, (Tuesday 1 April 2014), I received a call from Etta; she apologized for her “unprofessional” conduct and informed me that CNA authorized 5 days of car rental; if car repairs are not done in 5 days, she will call CNA for further authorization, and notify us. On Monday, 7 April 2014, I still had not received any updates. I called several times between 2:30-3:30 pm, and was not able to reach anyone. I left a voicemail message for Etta to call back and did not receive a call. The following day, (Tuesday, 8 April 2014), I called Etta again around 8:30 am; she said car repairs are done, but they want to “cold start” it; she will call back when vehicle is ready for pick up. I finally received a call from Etta around 9:45 am saying the car is ready for pick up. The major problems I have with this entire issue are: 1. I wonder if all of the radiator problem was actually true; because the "radiator damage" was due to "possible" road debris, the radiator was not covered under the CNA warranty. I had to pay out of pocket for a tow, rental car, AND a new radiator; totaling approximately $1,200. 2. The follow-ups were not conducted in a timely manner. 3. The customer service was not very friendly nor accommodating. 4. I was never offered to see the damaged radiator, and when I asked to see it, it had conveniently "just put in the compactor this morning." I would never recommend getting any service done through this dealership! More
by unhappycustomer2014
Employees Worked With
Cal Delos Santos, James Kawata, Etta Nobriga, Kale Kippen
April 08, 2014
very knowledgeable, friendly, and helpful. The process was painless and the Tony Nissan team was very accommodating. Kurt Spears was a great resource that helped me make an informed decision to purchasing was painless and the Tony Nissan team was very accommodating. Kurt Spears was a great resource that helped me make an informed decision to purchasing my new Nissan Leaf. The general sales Manager was very accommodating. I really appreciate his customer service and professionalism. More
by scruffyjed
Employees Worked With
Kurt Speas
April 08, 2014
Outstanding Sales, Follow-up, & Customer Service. Ms. Carnation Salinas, our sales consultant, provided us with the highest level of friendly customer service from initial greeting through multiple fo Ms. Carnation Salinas, our sales consultant, provided us with the highest level of friendly customer service from initial greeting through multiple follow-ups even after we happily drove off with our new 2014 Nissan Altima 2.5S!!! The supporting staff team also provided outstanding service like no other dealership that we visited during our new car shopping experience. Ms. Salinas escorted us from the start of the sale to closing without any spin-offs to other sales representatives like we experienced with the other car dealerships. Outstanding Customer Service won our family over to Tony Nissan - a new car buying experience! More
by markshiira
Employees Worked With
Angela Henry
April 05, 2014
I liked the great deal I was given. I also like the "New Car" how-to that will be given in a few weeks... You get 30% off other parts and services just for going. "New Car" how-to that will be given in a few weeks... You get 30% off other parts and services just for going. More
by Horalr
Employees Worked With
Ralph "Wes" Stevens
April 03, 2014
Thank you so much Carnation!!! what a great experience. Thank you for picking my mom and I up in Waikiki and driving us. What amazing service. I really felt cared for and felt no pressure. I am very happy Thank you for picking my mom and I up in Waikiki and driving us. What amazing service. I really felt cared for and felt no pressure. I am very happy with my experience!! More
by amandadeck
April 03, 2014
owner Landon did an awesome job . Kept me informed and followed up with service and warranty It was a difficult situation and I appreciate all his help Landon did an awesome job . Kept me informed and followed up with service and warranty It was a difficult situation and I appreciate all his help More
by wayne koga77
Employees Worked With
Jenna Wright, Jeb Sheppard, Debbie Adams, Greg Jackson
April 01, 2014
Awesome service! Had such a great visit at the Autoplex thanks to Cal Delos Santos who was such a great help. He was so welcoming & helpful from beginning to end. He m Had such a great visit at the Autoplex thanks to Cal Delos Santos who was such a great help. He was so welcoming & helpful from beginning to end. He made the process of buying my car so much fun & stress free! His aloha spirit & genuine assistance is hard to find now days & we appreciate the time he took to help us through the whole process. An overall great experience from finding the exact car we were looking for to having one of the best sales experiences we have had in a very long time. Thanks Cal! More
by Jdgirl808
Employees Worked With
Calixto Delos Santos, Cal Delos Santos
March 30, 2014
New Car purchased Love my new Nissan Rouge. Louie Boria was professional, friendly & helpful in getting me into my new car. He was also knowledgable about the car's fea Love my new Nissan Rouge. Louie Boria was professional, friendly & helpful in getting me into my new car. He was also knowledgable about the car's features. I'd buy another car from him again in the future. More
by Brad_lee808
Employees Worked With
Louie Boria
March 29, 2014
Before going to Tony Nissan, I visited Servco Toyota to purchase my very first vehicle. At Toyota I was told that I would not qualify for a loan because I had no credit, and therefore would need a co-signe purchase my very first vehicle. At Toyota I was told that I would not qualify for a loan because I had no credit, and therefore would need a co-signer--which I did not want my parents to do. After discussing situation with the salesman he talked me down to purchasing something cheaper and more affordable, which ultimately did not materialize because my loan offer was not accepted by their finance people. So, walking into Tony NIssan after experiencing those challenges was very hard for me. However, my car salesman, Cal or "Uncle Cal", made my very first car purchase very memorable, and exciting!! Upon meeting Cal I informed him of my situation in which he understood, and related with his own personal experience as well. Cal's excellent customer service provided me with confidence I needed to go ahead and put up a offer, which was as straight forward as you could possibly ask for--there was no need for wheeling and dealing. Additionally, not once did anyone request my parents to co-sign which I respected. At the end of it all, Cal was able to put me into a 2014 King Cab Nissan Frontier which I've come to love!! Mahalo,Tony Nissan for having the trust and confidence in me!! More
by MitchCab
Employees Worked With
Cal Delos Santos, James Kawata
